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disposition dt was not highlighted.
cx wants to call back
called cx but cx no. was busy so kept the case here for 4 hours as wfcu
cx call was not connected so kept the case here for 4 hours as wfcu
disposition dt was not highlighted.
cx call connected while opening cx disconnected the call and tried again but didn't answer so kept the case here for 4 hours.
info already shared within this incident so doing NRR as per this incident
inc parallel running with the team hence tagged here
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