Notes

A wonderful day !
I'm your Xfinity Ambassador.
May I please have the first and last name of a awesome customer ?😀

Glad to have you on chat !❤️
It'll be my pleasure to help you.

Thank you for bringing this up to me, together as a team we'll sure get the best possible resolution for this concern, Be rest assure 😀

I request you not to press the back button also avoid using another application as we might lose connection in between , for us to stay connected without any interruption🙌

I am reviewing your account information to provide complete information. Please allow me a couple of minutes.
To find the root cause so we can get it resolved

Glad to hear it, I'm also doing pretty good as I got such an Polite customer like you on the chat.
Thanks for asking !💕

I want to take this opportunity to thank you for being a valuable customer, I really appreciate your patience & business with Comcast.

Cheers to our team work It was delightful experience to have such an amazing customer like you on chat. Thank you for the opportunity and patience and being a wonderful !!❤️

Apart from this issue is there anything else I can help you with? I want to make sure that you have a wonderful customer service experience.

Your were awesome to work with !
The best customer I had today,
It was an Delightful Experience to assist you,
Thank you for choosing Xfinity and have a great time ahead !😊❤


I would love to hear your Lovely thoughts on the experience I was able to provide you today. If you’d like to share them you can click the “End Agent Chat” option at the bottom center of this chat session❤️


Also as I can check the account has Popular Tv which includes 125+ channels, I'd like you to know the limited time deal , In which you'll get the Ultimate Tv it's the best package provided by Xfinity which has Exclusive 185+ channels in just additional $20 and is loved by all of our customers.
As a customer myself I'd personally suggest you to grab it right away

Xfinity modem in which you get , better performance, Stability connections and premium services for no dead spots in your premises. you'll never have to worry about the service strength because they are only designed for our Xfinity services that's why they are the best
You get all this in just additional $15 per month

While going through the account I can also see that you're eligible for the FREE Flex 4k streaming box which will be shipped to your door steps and you'll not have to pay anything for the Flex serve as it'll be completely on us, the best part of this deal is that there's no contract on this deal so you can cancel anytime, how does this awesome deal sounds to you ?

As I can see that you are using 400Mbps speed however you are eligible to upgrade your speed to 800Mbps under the super saver limited time deal you can upgrade it with just $10 per month , Isn't it a great deal ?

Also as I can check you're having an Xfinity modem so you're eligible for the Xfi Complete in which you get unlimited data, better performance, Stability and premium services along with Xfi Pod (Range extender cost $119) for no dead spots in your premises after the 14 days of assessment by our team without additional dollars
you'll never have to worry about the data usage and can freely surf.
The best part is that there's no contract for this deal,
You get all this in just additional $10 per month !!


When you receive the message, click on the link to open your order summary.
Check the boxes and then click the "I agree" button to approve your order.
I will stay on the line while you review so you can ask questions.
Once you approve, please stay on the line so we can finalize your order.

I'd have loved to help you however I'm from the repair team and don't have complete access to your account.
No worries, We have a dedicated Billing team who can precisely resolve your concern as they have all the required resources for your request to be completed.
Let me go on and connect you to the dedicated team.
Please stay online and don't close the chat window.

Please help me with your complete SSN and birth date for Activating the Mobile Portal so I can check eligibility of available promotions on your account , Be rest assured this is an official platform which is end to end encrypted and secured by the Federal Law so all your information is masked then picked up by our systems and also it'll be vanished after the chat itself.

There will be automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.
If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing t the person to be there on your behalf
If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page
You will also get an email with all the details of appointment scheduled.

As I can check there's no password recovery cell number or email registered on the account, However no issues
I'll help you to set it up, Please help me with your best email and cell number for the registration.

As I have checked, the problem may not be with your device nor the line. The only thing that needs to be done is for us to investigate what's causing this issue. I will be creating an open ticket for our back office engineers to analyze the possible causes and resolve the issue remotely. We'll take care of this for you and will contact you within next 60 minutes on a priority basis.

I would have loved to call and help you, but I would like to inform you that as I am from chat repair team we do not have the access to call you. However you can share your query with me here on chat and I will try my best to resolve it.

Since you’re looking to have a word with Voice representative, please call us at 1800-934-6489 Xfinity and follow the interactive voice response to have a word with live agent.
Or you can schedule a callback on- https://www.xfinity.com/support/schedule-callback , however; I’m here to help you with the issue you’re experiencing with Xfinity services

https://notes.io/q1G2d : XM
https://notes.io/qiUrG : Soft disconnect
https://notes.io/qeNSC : NPS
https://notes.io/qeLVd : Self Help/ BAXA
https://notes.io/qdCN2 : Contacts
https://notes.io/qeLVR : Good scripts
https://notes.io/qeLCY : UID Scenarios
https://notes.io/qeL9b : Internet scenarios
https://notes.io/qeLNP : Cable scenarios