Notes

IT Disaster Recovery, Seamless IT & Business Comms, Cloud Communications for SMEs, Dedicated IT Managed Services around London
Cyber Security Services:
Organisations face many challenges when building a proactive cyber defence and detection capability. Traditional methods for threat detection, such as security information and event management (SIEM) architectures, are no longer fit for purpose. As cyber threats become more sophisticated, you need cyber security that not only protects your business today, but provides proactive defence against new and emerging threats so you can confidently adapt to new challenges.



We provide data-driven defence and detection services that use machine learning and automation to deliver enhanced protection and visibility into potential attacks. Our technical and business expertise means we also give clarity and context around the security decisions that matter to your organisation.



By adopting a proactive mindset, your organisation is able to better understand cyber security risks and potential vulnerabilities, stay ahead of threats, and build robust defences to prevent a successful cyber attack . Proactive cyber defence also means you will be more resilient should you suffer a breach, so you are in a better position to quickly recover.



We can help you build the strategic insight and technical capabilities to keep your business safe. From cyber specialists to C-suite decision-makers, everybody has a role in making cyber security a proactive strategic priority, not a tactical response.



Organisations often take a reactive approach to cyber security , meaning the security function struggles to keep up as the business and technology evolves. A cyber security transformation enables you to rapidly reduce cyber risk and confidently adopt new digital technologies that support your strategic goals.



Current security models tend to be reactive, with new controls bolted onto inherently insecure legacy IT architecture . This causes an increase in the attack surface and cyber risk exposure.



Cyber transformation enables you to rapidly reduce cyber risk even as your attack surface continues to grow.



Security leaders are under pressure to not only reduce risks now, but also ensure security improvements are sustainable and help prepare their organisation for future threats and opportunities.



All organisations need to be able to successfully respond to and recover from cyber attacks . This relies on being prepared and drawing on a broad range of organisational capabilities including technical cyber incident response and recovery , IT incident management , IT disaster recovery , business continuity, crisis management and operational resilience.



This capability is increasingly important as:
Cyber incidents and the crises they can trigger are increasingly complex, with malicious threat actors constantly evolving their tools and techniques to have as much impact as possible.



Businesses are dependent on interconnected and interdependent IT, regulations are strict, and public expectation of transparency is high. GDPR and NIS require organisations to respond within 72 hours or face significant fines.
Operational resilience is a key regulatory requirement for many industries, with a particular focus on cyber security , as companies become more technology reliant.



Bringing in an incident response provider in the middle of an incident without having a retainer in place can significantly delay response due to the time needed for onboarding.



In this environment, it is essential that organisations have well-documented, understood, and exercised plans and processes; ready to respond when a cyber incident or crisis occurs and to quickly recover. These should encompass the entire organisation – from technical first responders to functional teams, business units and strategic decision makers.



As your organisation adapts to new challenges and opportunities, you need clarity on how to confidently manage cyber risks and regulations. Our technical, industry and legal expertise means we can help you create a principles-based framework for governing cyber risks , which enables you to make confident, data-driven decisions and maintain resilient operations.



Our data-driven approaches and tools accurately measure cyber risk in both qualitative and quantitative terms, helping you assess and mitigate the potential business impact of cyber security threats . Alongside risk reduction and regulatory compliance, we ensure your cyber security strategy supports your business priorities, such as digital transformation, new product launches, or expansion into new territories.



Businesses can’t avoid cyber risk . Instead they need to proactively measure and mitigate those risks, so they have clarity on the decisions that matter. This requires a structured approach that defines the risk management and control frameworks underpinning your operational and cyber risk appetite. By using these frameworks to continually assess cyber risks and regulatory compliance, you can confidently adapt to new challenges and opportunities.



We provide a range of services to help you develop and implement a cyber-risk strategy that reflects the evolving cyber security threat landscape and aligns with your strategic goals.

It Consultancy
Optimizing IT consultancy services are tailor-made to solve your problems. So take back control of your IT systems and reap the rewards of the digital age.



Struggling to keep up with the fast-paced work of IT development and security ? Need help keeping your services up to date, cost-effective and efficient? About to make a big IT investment and need help ensuring the right call? Consolidating or merging enterprise systems and seeking support and guidance? Discover award-winning IT consulting dedicated to your success. Work closely with industry-leading professionals to future-proof your enterprise.



We work closely with you to align our consultancy with your plans. We’ll listen to you and find out what’s working and what isn’t. We offer clearly defined and explained solutions that give you space to think.



We’re here to help you define your goals, identify your barriers to success and support you through strategic planning and consulting . We can advise on IT service updates, software and hardware implementation and any other IT system changes that could help your business thrive.




Optimising IT supports your future growth plans and optimises your IT strategy for success.



Our experienced and technically skilled IT specialists promise industry-leading and award- winning IT consultancy services that put your needs first. From one-off projects to ongoing access to our full range of solutions, we’ll build your IT consulting services around what’s best for your business.



And if you need us to, we can also combine our consultancy services with our managed IT services for complete planning and management solutions.

IT Strategy Consultancy
IT Due Diligence Consulting
Data Privacy Consulting Services
Information Security Management Support
IT Project Management Consultancy
Business Intelligence Consulting
Business Software Consulting

As the world becomes increasingly more interconnected, finding a technology company with the resources and ability to understand your specific needs and propel you to new heights can be difficult. At Portman Tech , our highly experienced, award-winning consultants work diligently to align our services to cater to your specific business model as it evolves. Whether you are a smaller IT department that needs guidance staying up-to-date with new technology and security or an SME looking to expand to global markets, we have the knowledge and passion for helping you with your project.



Although there are aspects of IT management that benefit from developing a long-term relationship, there are many others that require short-term solutions. At Portman Tech , we deliver quality consultations to all projects: long-term, short term or ad-hoc. Regardless of your business size, Portman Tech has a wealth of consultancy experience applying IT solutions customized to support your business growth and development plans.



Our IT solutions extend beyond consultancy and encapsulate every aspect of your business’s IT needs . As certified industry experts, our services include IT support , connectivity solutions , cloud services , data cabling, and much more. Furthermore, Portman Tech uses evidence-based practices to curate a holistic approach using cutting-edge technology to address the unique needs of your business. We address your current needs and use our comprehensive knowledge of IT solutions to advance your business and propel you to new heights.



Since Beginning Portman Tech have been helping businesses make better technology strategy decisions and resolve technology challenges. As a leading IT service provider and IT Consultancy offering managed services to a wide variety of businesses we have helped clients overcome some unique challenges.




Our IT consulting service helps define your business’ IT strategy. IT moves at a lightning pace and our consulting services will ensure that the right technology and the right strategy is used within your business to deliver the most effective approach to IT.



Whilst many IT consultancy services offer only the theory we have the ability to both design and deliver strategic projects for our clients. From office moves, to network redesigns and migrations to cloud computing we’ve delivered numerous projects on time and on budget.



Working with your in-house staff, Portman Tech provide support and guidance, identifying a plan that is suited to you. Our IT consultancy team can ensure you have additional resources from a whole team of engineers. This ensures you receive varying depths of experience across a range of technologies.

Our consultants work with you to understand all of your business objectives and determine whether your current IT systems will support your operations both now and in the future.



As your organisation grows the reliance on IT grows with it. Many businesses see this in two key aspects; increased end user expectations and a lack of the required technical expertise that is necessary to provide innovative solutions.



For smaller organisations it is not possible, cost effective, or always necessary to have a full-time IT Director as part of the senior management team. The management team will be able to identify when additional expertise is required and this is the ideal time to bring in an IT consultant .



Our aim is to provide consultancy services tailored to you. We can then deliver distinct business benefits leading to very real business success.
Unified Communications
Unified Communications , often abbreviated to simply UC, refers to the way different forms of communication tools in the digital workforce interact and collaborate. By unifying phone calls, web conferencing, SMS, and email among others, team members are able to share and access data and collaborate in real-time over an internet connection. Whether a large enterprise or small business, the right unified communications solution can take business processes to the next level. It improves collaboration, boosts productivity, increases mobility and enhances the user experience.



There are various communication channels available, here are just a few of the collaboration tools commonly in use:

Email
Telephony (fixed-line, mobile, VoIP-based phone system)
Audio / video conferencing
Instant messaging
Status (show individual contacts to be available, busy or away)
Social media (Twitter, Facebook, WhatsApp, Instagram, and so on…)
Screen sharing and file sharing

Some of these communication channels are of the “store-and-forward” type, in the sense that the information is delivered in one direction, and remains accessible (almost) indefinitely for the remote parts to view at their leisure; email is the grand-father of this communication style.



Others, however, are referred to as real-time communication and require a rapid response (often interrupting other tasks); a phone call is the obvious largest contender in this category.



Most commonly, unified communications environments are supported by a variety of back-end management systems, sometimes called UC platforms , which allow integration between different services, as well as front-end clients that enable access.



There are three major deployment options for unified communications systems : on premises, in a public or private cloud, or as a combination of these three. An open source project called WebRTC, makes it possible to embed unified communications technology in web browsers.



A UC system effectively blurs the demarcation lines between the communication channels. For instance, a user can receive a voicemail message and can choose to access it via email or any phone. The sender's status can be seen through presence information, and if online a response can be sent immediately through text message or video call.



Simply put, the objective of UC Solutions is to unify and streamline business communication, to boost team collaboration, efficiency and improve the customer experience.

The benefits:

Increases agent efficiency and productivity.
Improves collaboration between employees and departments.
Enables a mobile and remote workforce.
Enhances user experience and customer service.
Reduces costs - Less administration and maintenance.

What are the risks and security issues?
The primary security difficulties a company encounters while installing and maintaining its UC infrastructure are controlling user identities and access, as well as protecting data. The issue of UC strategies is to link disparate access points that are secure regardless of the device they are running on.



Steps to take:

In order to restrict access to sensitive data, specify user roles and level of authorisation.
Identify the users accessing an API and monitor how they are using it. This way businesses can track any irregular activity.
Inquire about the encryption level used by the CPaaS provider.
Ensuring that employees are generating secure passwords and connecting to trusted networks while utilizing UC applications.


Managed IT Service
Whether you’re upgrading from a legacy system or want to improve your levels of data compliance, transforming your business – and how your end users work – can free you from the frustrating technical concerns that clog up your day.

Our Managed IT Services are here to help you achieve this – so you can focus on the other tasks that are important to your organization.

IT problems can be a headache, especially with multiple devices across multiple locations, and the costs of new hardware racking up. It’s why we offer you a range of services that meet your needs, including; Desktop as a Service, Managed Security , Managed Network, Identity and Access Management, and Managed Hosting.

Join thousands of businesses across London and the south of England with one of the UK’s leading Microsoft Managed IT Service providers .



Our Managed IT Service gives you proactive support across your entire IT infrastructure . Our unique difference is our evergreen solution - we remain agile and don’t tie you down or into a long contract. We know systems change and businesses change, so your platform needs to change with you.



Managing all your different IT services through different suppliers is complicated and expensive. There is always a new update that needs to be completed or a cyber-security scare that needs to be prioritized.

And when something breaks or needs updating you either need to pay for a repair or finance new equipment. This means less budget for other projects which can be particularly difficult for SME businesses who may have limited resources.



Dealing with different suppliers for each of your IT services is time consuming and can get complicated. When something goes wrong they all blame each other.



With a Managed Service Provider (MSP) the headache is taken away. We plan implement and support all of your IT and technology. With our UK managed IT services just pay for one simple monthly contract to cover everything you need.




Why choose us?
We are a managed service provider in the UK . We supply, implement, manage and proactively support everything that your business needs. This includes both on-site and off-site at our UK data centers.

By managing all aspects of your technology and infrastructure, we’ll develop an in-depth understanding of how your business runs. Giving us real insight when it comes to recommending new ways to improve how your business IT infrastructure .



We create a tailor-made, managed service package that fits the requirements of your business. Our package is planned and implemented by our in-house team.



We ensure that everything works cohesively together and is fully supported to do the job it’s required to do. Our team is made up of are highly experienced MSP professionals who you can rely on to find a solution to your IT woes.



Managed service providers deliver services that fully manage the entire infrastructure and IT systems within a business. They supply services like network monitoring, IT infrastructure and data security .

Through proactive monitoring and continuous network and device maintenance, MSPs can identify and solve problems quicker than simply outsourcing all of their IT to different suppliers.



A good managed service provider will take a much more holistic approach to your good managed service provider will take a much more holistic approach to your business. They will provide fully managed and excellent technology services by offering superior operational support, and service enhancements.



A managed service provider offers proactive managed services for your entire network and every device in your business. This includes maintenance, spotting issues before they arise, and helping to reduce the risk of costly downtime.



The top managed service providers maintain the day-to-day running of systems and services, from managed hosting to managed print and data. Freeing up in-house personnel to take care of other business tasks.

What is a Managed Service Provider
Having a completely reliable IT system is crucial for the daily running of your business. Managed service providers ’ work with a client’s business to ensure that their digital infrastructure and services are effective and running smoothly. They will take care of the day-to-day running of systems and services, freeing up in-house personnel to take care of other business tasks.

There are managed firewall security providers , managed cloud service providers , managed hosting providers, and others that offer a bespoke tailored service.

Managed service providers operate as an outsourced resource, but with more of a collaborative approach.

Managed IT Services
There’s no neat definition of managed IT services . They can cover a range of different business IT functions including:

Managed IT
Managed cloud
Managed print
Managed connectivity
Managed telephony

A good managed service provider will tailor the support they provide to your precise requirements. Our secure and cost effective managed IT services help you to simplify and optimize service delivery – with comprehensive 24/7 IT support, market leading platforms, and access to our expertise.



As a highly accredited partner, we are capable of delivering a complete service, from supporting and developing your IT strategy to implementing projects which maintain and optimize the end user experience.



Are you needing more reliable and trusted IT Support in London ? Do you worry that your IT Support Partner isn’t dependable or proactive enough?



At Portman Tech , we have developed an award-winning IT Support London Package that was built with London-based businesses in mind. Our IT Support is dependable and provides your business with valuable support. Whether you’re in need of Full or Remote Support in London , or just wanting additional help for your in-house team, we have the package that will work.



Our Full IT Support London Package includes:

Unlimited calls to our help desk
Unlimited call-outs to your sites
24/7 proactive monitoring
Network monitoring
Account Manager
Service reports
New technology advice
Office 365 Training Application
Preferential project rates
Fixed monthly fee

Portman Tech ’s Full & Unlimited IT Support London package for London-based businesses was designed to contain not only the critical IT services at an unlimited usage, but also a wealth of proactive services to ensure our support remains the perfect fit for your organization.

You can make unlimited calls to our helpdesk, and receive unlimited callouts a month, all for a fixed monthly fee.



At Portman Tech , we believe it is not enough to simply keep our customers on the tracks, fixing issues as and when they arise. We will see to it that the service we are delivering to you is always tailored for your organization.



Portman Tech provides exceptional solutions, so you can concentrate on running your business. We think a strong, efficient IT Support service is the lifeblood of an expanding organization, so we work diligently to be the IT Support Company London organizations need. As a company that has also grown in London over the last 10 years, we understand the pains and processes you go through every day.



What makes this IT support company London ’s top choice? We think it’s our emphasis on proactivity, whether it’s in our systems that monitor your network and let us know there may be an issue before it has happened; to our Account Management style – we are always looking ahead and out for your best interests. With unlimited calls and call outs to your site, service reports, regular new technology recommendations and a dedicated Account Manager all for a fixed monthly fee, you can be sure you won’t be hit with a fluctuating bill if one month something does go really wrong. Our friendly and flexible engineers are available to talk to you whenever, not just reply to emails, and we even have 24/7 options if you require an all-round service. Choose Portman Tech , an IT support company London can trust.



Portman Tech customers expect a certain standard from their IT support . We know that they require fast ticket response times and flexible support; and our friendly team of engineers are available 24/7 to provide highly responsive, award-winning IT support services . The thing that has truly underpinned our IT support services in London for so many years is our proactive approach to support. We secure all of our IT support contracts with a Service-level Agreement; we employ the best tools for monitoring our customer’s network and IT infrastructure ; and with us as your Managed Services Provider , you will have quarterly businesses reviews every few months to evaluate and update your IT strategy. It’s these qualities and more that make our support helpdesk one of the most highly regarded IT Companies in London .



At Portman Tech , our customers are expecting a minimum requirement from their IT support . They want a service-level response from our helpdesk and flexible support. This is why our specialists on the helpdesk are available 24/7 to deliver the level of support you deserve. At the core of our service is our commitment to proactive support. Every one of our IT support contracts is reinforced by a Service-level Agreement; our 24/7 monitoring of customer networks and IT infrastructures allow for consistent pre-emptive support; and all of our customers receive quarterly business reviews to update your IT strategy. These are just a few of the practices that have made our IT support service one of the most consistently praised in London.



At Portman Tech , our clients enjoy a service-level standard of IT support . We understand that they need quick response times and flexibility; which is why our friendly helpdesk is available 24/7 to provide award-winning IT support . It doesn’t matter if you need an IT Support London Solution for your business, we can help. What really underpins our IT support service is our approach to proactive support. We sign a Service-level Agreement with each and every customer; we provide round-the-clock monitoring of customers’ network and IT infrastructures ; and all our customers have a tailored IT strategy that is reviewed and updated every quarter. These are just some of the procedures we have in place that make Portman Tech one of the well viewed IT Companies in London .



Portman Tech delivers a completely managed end-to-end IT Support London service . Providing IT Support and IT Consultancy Services for your London business. Providing IT Support for your computing issues by proactively monitoring your devices, work environment, and responding to issues – sometimes before you even know they’re there!



As an IT Support London Partner , we take care of all the configuration, desk cleanups, data backups, upgrades, IT issues, and such. Our first response Helpdesk Tech Team are supported by our experienced field engineers and provide you with fast onsite IT support in London when required.



Our IT Support London offering is perfect for London businesses with little to no internal IT Support function and require ad-hoc assistance both onsite and from our Service Desk – all without costing you a fortune. Having the right IT Support Company in London is crucial – you don’t just need your tech to work, you need your tech to be completely aligned and managed for the needs of your business – which is where our IT Support London Offerings perform. We provide the best-in-class, Tier 1 IT Support in London and have been doing so for many years – we would love to be your trusted IT partner .




Are you a small to medium sized business based in London ? Perhaps you’re based in London and you’re looking for an award-winning IT Support London provider . Portman Tech is a Microsoft Gold Partner, and we have been providing our award-winning services in London for over a decade.



IT is one of the cornerstones of modern business. It enables greater business communication, more efficient management, and better security. Your business deserves to have the best IT Support London . Here at Portman Tech we work to deliver a personal service. As our customer, you will have technical account management to make sure we deliver an end-to-end service tailored to the needs of your business.



Our IT Support London team are available up to 24 hours a day if you are in need of round the clock access. Your network infrastructure will also benefit from 24/7 monitoring to alert us of issues as soon as they arise. This is our proactive approach to supporting your company’s IT.



At Portman Tech , we believe that a proactive approach to IT support delivers the best results to our customers. Your business deserves to have highly proactive London IT Support services .



With us, you will have 24/7 monitoring of your network infrastructure that enables us to log issues as soon as they arise and fix them just as quickly. The service you receive will also be managed by one of our technical account managers to ensure that it always suits the technical demands of your business.



With Portman Tech as your London IT Support provider , you are guaranteed service-level speeds, unlimited calls to our helpdesk, unlimited callouts to your site, and much more, all for a fixed monthly fee. Our team of friendly engineers on the helpdesk are available around the clock to fix your technical difficulties.



Outsource IT Support
Many companies and organizations in London are realizing the benefits of outsourced IT support . Outsourcing these services allows you to craft flexible solutions to your IT needs and stay ahead of the latest digital trends.




Portman Tech is a leading IT support company in London , providing flexible outsourced IT services to companies big and small. With our outsourced IT support , you’ll have access to a remote team of IT engineers , as well as a dedicated account manager.



Portman Tech is an IT company providing all or part of a business’ IT services . When you use an IT support company to run your IT department either fully or in part, you’re making use of outsourced IT support . You may also outsource IT specialists as consultants on a special project.



At Portman Tech , we provide scalable IT outsourcing for businesses of any size. If your needs require, you can rely wholly on our remote team for your IT infrastructure . Or you can utilize our services in cyber security as a complement to your in-house IT department. We’re a leading provider of IT support in London because we offer flexible solutions. If your business grows and you need more support services , we can scale up our offering. Our expert support is always centered on the needs of our clients.



Through our outsourced IT support , we offer scalable and flexible cyber security and antivirus solutions that work with your unique organizational infrastructure . Our expert teams provide full and complete security that’s aligned with your particular needs.



From email and malware protection to continuous threat detection and management to cyber security consultancy , our experts provide your organization with the right tools and solutions through our outsourced IT support services to bolster your security and mitigate risks.



With today’s level of threat, it’s increasingly important you have fully functioning and secure disaster recovery and backup solutions in place for if disaster strikes. Through our outsourced backup and disaster recovery services , your business, no matter what the size, can relax, knowing that if disaster does strike, we’ve got your vital data and credentials backed up, ready to be restored at a moment’s notice.

You can rest assured knowing our outsourced IT support services allow us to deploy quick and effective disaster recovery and backup as soon as required if ever you should need it.



As more businesses rely on cloud solutions for their everyday processes, management and communication, the importance of having reliable and efficient cloud services around the clock has increased. With work going evermore mobile, you need to know your cloud products and services remain stable, reliable and accessible.



We provide outsourced remote cloud IT platform support , so we can supply your organization with the services and solutions for around the clock resolutions and maintenance of the cloud products and services you rely on.



It’s how we consistently deliver the high quality IT support our clients have come to expect. It means that you can rely on our can-do attitude and that you won’t be on hold with your suppliers for hours when things don’t go as planned.



It’s how you know that we’ll take ownership of support problems and pre-empt issues before they happen. And that Managed IT Support Services ’ll always keep you informed so you can make the best decisions for your business.

You’ll always have industry leaders to turn to for expert, honest advice and amazing support. That’s why we truly believe that we are an IT support company for you.



As you can see, there are a number of reasons why you should invest in outsourced IT support services and why you should choose a managed IT service from Portman Tech to achieve it.



No matter what field you specialize in, it is of the utmost importance that you have whatever IT assistance is necessary. By outsourcing this work to a seasoned team of professionals like us, you can really begin to put trust in the services we provide, and your company will be better for it.
Our Outsourced IT Support Service Works
Portman Tech provides a full suite of support services to keep your business running at its full potential:



Support – Our technicians can resolve most issues remotely but if the need arises, we can visit your business. We also offer service level agreement (SLA) contracts.



Network Support – We can manage your local network and your cloud services including data backup and migration.



Consultancy – From bespoke computers to designing and implementing websites and information systems, we can help.



Cyber Security – We are specialists in this field and can help with GDPR compliance, network security and penetration testing.



Cloud Services – We are certified Microsoft partners and support all Microsoft applications including Office 365 and One Drive and are specialists in email and data migration.



Managed IT Services – Our premium service offers managed antivirus, managed backup, remote management and monitoring and unlimited remote IT support.



Data Recovery – When disaster strikes, we can recover data from most storage types including desktop, laptop and server hard drives.


Here's my website: https://www.portmantech.com/our-services/infrastructure-solutions/