Notes

How are you?
Sir mai acche hoon! Asha karte hoon aap or apka pariwar bhe accha or Surakshit hoaga!

Acknowledgment

Maafi chahungi apko preshani hui, aapke poore sahayata ke jaege.
Nischint rahe, aapke poore sahayata ke jaege.

Asking Details
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Maafi chaungi apke es registered mobile number se apke koe bhe order ke details check nahi kar pae rahe hoon. Apse request karungi aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!



Maafi chaungi, par apke es registered number se apka jo last order check kar pa rahe hoon vo ---- ka hai...

Thanks for details
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

Hold
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

Hold 2nd
Maafi chahugI, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

Un hold
Hum apki patience ka maan krte hai.

Unable to download the images

Assistance
Main apki kya help kr skti hu?
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!
Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaen take apko jankare de sakun.
Kya mujhe apka exact concern pta chl sakta hai?

Further Assistance
Kya iske alawa main apki aur koi sahayta kar sakti hun?

Resolution Script

Mujhe aasha hai ki aap marai dwara de gaee jaanakaaree se santusht hain.

Issue escalate closing
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

Glad closing
Mujhe khushi hue ke mai apko jaankare dai payi! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

No response closing
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

Cx have no issue that time closing
Humse baat karne ke liye dhanyavaad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.

Cx want call

Maafi chaungi par mai apko sirf chat ke madhaym se jankre dai apungi. Aapse anoorodh hai ke aap yahi apna concern btae apke poore sahayata ke ajege.

Yadi aap chaahen to neeche die gae tareekon se call par hamase sampark kar sakate hain:


Call me Now (aap snapdeal app par "my order section" section mein ja sakate hain aur hamaaree teem se call abck paane ke lie "Call me Now" vikalp ka chayan kar sakate hain)
2- 9212692126 (aap hamaare customer care no. ke maadhyam se hamase sampark kar sakate hain)
3- Aap hamen call back ke lie [email protected] par E-mail likh sakate hain.

Apology/Complaint taken
Maafi chahungi apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint highlighted
Maafi chahungi apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Personal details asking
Maafi cahungi sir apne koe bhe personal details share karne ke anumate nahi hai hamare pass.

Visit website//application
Apse request karungi please aap humare website/ application par visit kare humare are product what par full description and price ke sath mention hai.

Promocodes
Sir aap promocode ko review order page par jakr avail kar sakte hain, apko order par discount melaiga, jo ke promocode ke terms and conditions par nirbhar hoga.
Aap code copy kare or review order page mai jakr apply promo code ke option par click karke code ko copy kare, uske baadh apply pr click kare apka promo code apply ho jaega.

200 rupees offer
Sir/Mam Apko btana chaungi, 200 rupees ka jo offer hai, uska matlb 200 rupay tak ka chooth, es offer mai apko turanth 8-10% ke chooth melaige, jo ke apke product ke keemath par nerbhar karege, es offer mai apko adhiktm 200 rupay tak ke he chooth melege.

Order verification
Sen 1

Apka order ek kadm duur hai hai confirmation ke leyai or verified hone ke leyai. Nischint rahe apko humare team ke tarf se call kiya jaega order verification ke leyai apse request rahege aap call jarur uthai. Hum apko order confirm hone ke baadh apko mail/sms ke jariyai update bhe karenge or apko exact date bhe mel jaengi.

Sen 2
Apka order confirmation ke leyai or verified ke leyai pending hai, main aapakee shikaayat le raha hoon, hamaaree team 24-48 ghanton ke bheetar aapako usee ke lie update karegee.

Address Verification
Sir aap mujhe apne new jo changes karwana chate hain address mai kirpiya bta dejeyai, taki mai update kar pau.

Sir/Ma'am, apke address update ho gya hai.

Sir/Mam, jesa ke check kar paa rahe hoon apka order already ---- ho chuka hai, maafi chaungi aab apkr order ka address change nahi ho paega.

Where is my order

Product not shipped (with in PDD)
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake. Aapke order ke dispatch date hai "dispatch dates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, Hamare poore koshish rahege apka order apko "delivery dates" tak deliverd karwaya jae.

Product shipped (within pdd)
Sir, Jaisa ki check kr pa rhi hu, aapka order " dispatch date" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak deliver kr diya jaye. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Aap apna order bhi track kr skte hai niche diye link par click karke . ---------

Urgent delivery (Before dispatch)
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake. Aapke order ke dispatch date hai "dispatch dates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, apke order ke maximum deliver date "delivery date" hai. Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.

Urgent delivery (After dispatch)
Sir, Jaisa ki check kr pa rhi hu, aapka order " dispatch date" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak deliver kr diya jaye. Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Aap apna order bhi track kr skte hai niche diye link par click karke . ----------------

Order late-delay in dispatch (within pdd)
Sir, Jaise ki main check kr pa rahi hu aapka order dispatch hone ki process me late hai. Asuvidha ke liye khed hai. Par iski delivery jald se jald krva di jaayegi , Koshish rhegi ki product apko " (DDR) " tak deliver krwaya jaye, Jese hi order dispatch ho jata hai, hum apko Email/SMS ke dwara is order ke regarding update karenge . Aur eske leyai mai apke tarf se complaint bhe lai rahe hoon apko team ke tarf se 24-48 hours mai eske leyai team ke tarf se update bhe kiya jaega.

Order late-delay in delivery (outside pdd)
Sir, jese ki dekh payi hu apke order ki delivery me delay hui hai. Asuvidha ke liye khed hai. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai. Aur eske leyai mai apke tarf se complaint bhe lai rahe hoon apko team ke tarf se eske leyai team ke tarf se update bhe kiya jaega. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Aap apna order bhi track kr skte hai niche diye link par click krke -------------

Item stuck at one location

Jese ki dekh payi hu apke order "location" par kafi samay se hai. Asuvidha ke liye khed hai. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai or ye apko "del date" tak deliver karwane ke poore koshish karengai. Aur eske leyai mai apke tarf se complaint bhe lai rahe hoon apko team ke tarf se eske leyai team ke tarf se 24-48 hours mai update bhe kiya jaega. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Aap apna order bhi track kr skte hai niche diye link par click krke -------------

Exact date
Sir, Mafi Chahunga Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ki delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara iske regarding update karenge.

OFD (out for delivery)
Sir , jesa ke check kar paa rahe hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karunga please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham 6 bje tak apka order apke door steps par deliver krwa deya jae. Aapka order "courier name" ke tarf se deliver karwaya jaega.
Aur mai poora dhyan rakhungi ke apka order apko jaldh se jaldh delivered krwa deya jae.




Mai apko courier boy ka number bhe send kar rahe hoon:-
Courier boy no.-

UD (undelivered orders)
Sir, jesa ke check kar pa rhi hu, apke order ki delivery poori nhi ho payi hai "UD reason" ki vajah se.
Please confirm krwaye ki kya apko courier partner se " Date Available on couirer " ko koi call aaya tha delivery ke liye.

UD (Address confirmation)
Mai apke order ke delivery yha se reschedule karwa rahe hoon, aapse request karungi please aap apna koe alternate no. and landmark bta dejaeyai taki apke order ke delivery mai koe pareshani na ho or neche deya gya adddress bhe ek baar confirm karwa dejeyai.
" Delivery address"

(Delivery Rescheduled)
Sir, Aasuvidha ke liye humein khed hai. Apka concern update kar deya gya hai sir, pure kosish ke jaege apke sath delivery attempts dubara karwae jae, agle 24 ghanto ke andr apke sath dubara delivery attempts keyai jaenge. Aapka order "courier name" ke tarf se deliver karwaya jaega. Aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.

Aap apna order bhi track kr skte hai is par click krke---------------------------

UD(Other Issue)( Miss/shipper delay)
Apka product kuch unknown courier issues ke karan delivered nahi ho paya hai, uske leyai maafi chaungi, par aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae. Apko team ke tarf se 24 update kar deya jaega. Aapka order "courier name" ke tarf se deliver karwaya jaega.

UD ODA (out of delivery area)
Sir,Ma'am, Maafi chaungi apka order out of delivery area hua hai, jeska matlb hai ke apka order apk city mai phuch chuka hai but apke deyai gae address par pr hamre courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki "courier center name" se lai le. Wrna apka order seller ke pass return ho jaega.

Main Courier Details share kar rahe hoon:
Courier naam:
Awb no:
Courier sampark number:
Courier website:

RTO (return to origin)(COD)
Sir/Mam maafi chaungi apka order kafi delivery attempts ke baadh return ho chuka hai, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.
OR
Sir/Mam maafi chaungi apka order kuch technical issues ke baadh return ho chuka hai, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.


RTO (return to origin)(Prepaid)
Sir/Mam maafi chaungi apka order kafi delivery attempts hone ke baadh return ho chuka, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.

Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.
OR
Sir/Mam maafi chaungi apka order kuch technical issues ke baadh return ho chuka hai, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.

Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.




Apka amount humare tarf se initiate krwa deya gya hai, jo apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.

Cancellation:-
Want to Cancel - Asking Reason
Sir/Mam please jaan sakte hoon aap ye order ku cancel karna chate hain?
Halake ye hamara bhut accha product hai, Mujhe yakeen hai ke aapko ye pasndh aaega.

Want to Cancel - Within Cancellation Period
Sir/Mam, mai apke leyai ye order cancel kar date hoon, please aap mujhe thoda samay dejeyai.

Want to Cancel - Cancelled by Us
Sir/Mam humne apke request par apka order cancel kar deya hai. Aasha karte hoon aap dubara humare sath shopping karna pasndh karenge.

Want to Cancel - Cancelled by Us prepaid
Sir/Mam humne apke request par apka order cancel kar deya hai. Apka amount bhe hamare tarf se initiate krwa deya gya hai, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.
Aasha karte hoon aap dubara humare sath shopping karna pasndh karenge.
OR
Sir/Mam humne apke request par apka order cancel kar deya hai. Apka amount bhe hamare tarf se 24-48 ghanto mai initiate krwa deya jaega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.
Aasha karte hoon aap dubara humare sath shopping karna pasndh karenge.

Cancellable Stage but Unable to Cancel COD
Sir/Mam humne apke cancellation request lai le hai, apko sms/mail mai agle 24-48 hours ke andr, es request ke ke leyai update dai deya jaege.

Cancellable Stage but Unable to Cancel Prepaid
Sir/Mam humne apke cancellation request lai le hai, apko sms/mail mai agle 24-48 hours ke andr, es request ke ke leyai or refund ke leyai update dai deya jaege, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.

Want to Cancel - Not Cancellable Stage COD
Apke order ke cancellation request lai rahe hoon par jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mna kardejeyaiga apka order cancel ho jae.

Want to Cancel - Not Cancellable Stage Prepaid
Apke order ke cancellation request lai rahe hoon par jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mna kardejeyaiga apka order cancel ho jae.
Or apke mna krne ke baadh adhiktam 6 days ke andar hamare tarf se apka amount initiate krwa deya jaega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.

Want to cancel due to delay in delivery
Sir/Mam, humare product promise date se phle he delivered karwa deyai jate hain. Par aap nischunt rahe hamare team poore koshish kar rahaege hai taki apke product ke delivery jaldh se jaldh karwae jae. Aap hame apne order deliver karwane ka ek moka dain.

Why was my order cancelled (COD)
Sir/Mam maafi chaungi apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.

Why was my order cancelled (Prepaid)
Sir/Mam maafi chaungi apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount humare tarf se initiate krwa deya gya hai, jo apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.
OR
Sir/Mam maafi chaungi apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.




If cx want some order again and order is available.
Sir product site par available hai aap order place kar sakte hain.


If cx want some order again and order is sold out or out of stock.
Maafi chaungi sir/Mam ye product abhi humare website par available nahi hai, par apki mail id mention kar de gae hai, jase product available hoga apko update kar deya jaega.

Failed transaction(Fresh case)
Jesa ke check kar paa rahe hoon apke transaction unsuccessful rahe hai, par aap nischint rahe aagar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud waps aa jaenge.

Failed transaction(Escalated case)
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

PDWP(product delivered to wrong place)

First conversation
Jesa ke check kar paa rahe hoon apko order yha par "delivery date" ko delivered show kar rha hai. Aapse janna chaungi kya apko courier boy ke tarf se koe call aya tha?
Apse request hai ke aap ek baar apne family/neighbour/security gaurd se puche, ho sakta hain unhone apko jagha order lai leya ho.

OTP verification

Jesa ke check kar paa rahe hoon apko order yha par "delivery date" ko delivered show kar rha hai. Aapse janna chaungi kya apko courier boy ke tarf se koe call aya tha?
Kuki jesa ke yha check kar paa rahe hoon ke apkai dwara courier boy ko OTP share keya gya tha, to mai apse janna chaungi ke apke courier boy se kya baat hue agar apko unke call aae the to.

Complaint taken(Prepaid)
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai 24-48 hours ke andr andr apko ek proof of delivery share ke jaege, agar apse usse agar nahi karenge to hamare team apke complaint par fise kaam karege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint taken(Prepaid)(OTP verification)
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai 24-48 hours ke andr andr apko update ke jaege, Aap nischint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint taken(COD)
Maafi chahungi apko preshani hui, apka feedback lai leya gya hai team ese jarur check karaige, tabtak apse request hai ke aap apne leyai ek new order place kar lejeyai apko fir ase asuvidha la samna nahi karna padhega.

PDWP (Re-Investigation)
Sir, ma'am, apke case par team re-investigate kar rahe hai apko 7-10 days ke ande team ke tarf se update kar deya jaega. Tab tak aap nischint rahe apka refund snapdeal trust pay policy mai safe hai.
Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Return/replacement
Sir/Mam jaan sakte hoon aap es order ko kyu return/replace karna chate hain?

Mai apke complaint lai rahi hoon aap mujhe ye bta dejeyai aap esko replace karwana chate hai ya eska refund chate hain?


Maafi chaungi es product par replacement available nahi hai, apko eska refund he ho paega.

Ma;am mai apako batana chahugi ki aap apna refund snapdeal credit mai le sakte hai , hamare customers yeh vikalp sabse jada chunte hai ,

Snapdeal credit/ Refund Voucher ke Faide
1- Aapka amount instantly hi aapke snapdeal account mai credit ho jaega .
2- Apko apni koi bhi bank details ya upi details share karne ki zarurat nahi hai .
3- Aap is amount ka full use snapdeal mai aage ki shopping ke leye kar sakte hai

Please confirm kar dijiye mai refund mode snapdeal credit select kar du

Maafi chahunai apko preshani hui, apki complaint register krdi gyi hai. apke order ka pickup 48 hours mai "pickup partner name" ke tarf se karwa leya jaega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Aapse request hai ki product ko aap use mat kijiyega or brand packaging ke andar item pack kar dijiyega.

OR
Maafi chahunai apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Wrong and different item order complaint

Maafi chaungi apko ashuvidha hue, par jesa ke aap bta rahe hain ke apko gaalt order deliver hua hai, to mai apse request karungi ke aap eskai leyai apne tarf se complaint registered karain, eskai leyai mai apko SMS ke jareyai ek link send kar rahe hoon. Aapse anuroodh hai ke aap us link ke jareyai complaint registered karain or complaint registered kartai samay order ke 2-3 photos bhe upload karai, taake apke order ke pickup mai koe pareshani na ho.

Non returnable item complaint (defective/damange/wrong and different)

Maafi chaungi apko ashuvidha hue, mai apke order ke complaint lai rahe hoon apr mai apse anuroodh karungi ke aap order is 2-3 images hame mail ke jareyai send karain, taake apke order ke pickup mai koe pareshani na ho. Eskai leyai mai apko apke E- mail id par ek mail send kar rahe hoon apse anuroodh hai ke aap uspar reply karain.

Pickup scenarios
Confirmation of pickup
Please aap mujhe btaenge apke item ka pickup ho chuka hai ke nahi?

Pickup failure
Sir/Mam jesa ke check kar paa rahe hoon, apkae order ka pickup (------) ke wjha se nahi ho paya hai, Apse confirm karwana chate the kya apko pickup ke regarding koe call aee the (-----) ko.

Pickup failure 2
Confirm karwane ke leyai dhanyawadh, App mujhe thoda samay dejeyai, taki mai apka concern update kar pau or jaldh se jaldh apke product ka pickup krwa pau.
Mane apka concern update kar deya hai, order ka pickup yha se re-scheduled karwa deya hai. Aapke order ka pickup 2-3 din mai "pickup partner name" ke tarf se karwa leya jaega.

Pickup re-scheduled

Sir, maine apke order ka pickup yha se re-scheduled karwa deya hai. Aapke order ka pickup 2-3 din mai "pickup partner name" ke tarf se karwa leya jaega.
Aapse request hai ki product ko aap use mat kijiyega or brand packaging ke andar item pack kar dijiyega.


Pickup SCHD
Sir , jesa ke check kar pa rahe hoon, apke order ka pickup scheduled krwa deya gya hai. Aapke order ka pickup 2-3 din mai "pickup partner name" ke tarf se karwa leya jaega.

Pickup OFP
Sir/Mam, jesa ke check kar pa rahe hoon, aaj apke product ke pickup ke leyai hamare pickup boy out for pickup hai, aaj apke product ka pickup krwa leya jaega.

Pickup APUC
Sir/Mam, samajh paa rahe hoon ke apke product ka pickup ho chuka hai, please kya aap mujhe pickup date, couier partner ka naam bta sakte hain or aap pr koe pickup receipt ho to. Apse request hai aap pickup partner ka number bhe share kar dejeyai taki mai update kar sakoon.

APUC(Complaint taken)
Maine apke complaint register kar de hai apko 72 hours mai team ke tarf se update kar deya jaega. Aap nischint rahe.

PUC/QC Process
Apka product pickup hote he warehouse jaega jesme adhiktm 7-8 din ka samay lagta hai, uske baadh uska quality check hoga , usme pass hote he apka refund/replacement yha se 24 hours mai initiate krwa deya jaega. jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

PUC/QC Process door step
Ek baar jese he apko product pick hoga, uska quality check hoga usme pass hote he apka refund/replacement yha se 24 hours mai initiate krwa deya jaega, jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

Manual pickup

Jesa ke mai check kar paa rahe hoon ke apko manual pickup assigned hua hai jesa matlb hai ke apko ye order hamare warehouse mai khud send karna hoga kuki apke area pickup ke lie hamaare seva yogy kshetr se baahar hai. Esakai leyai mai apko apke E-mail id par ek mail send kar rahe hoon jesmai apko ek return form address ke sath prapth hoga, aap use bhar kar parcel ke bhar chipka dain or apke courier charges bhe apko waps keyai jaengai, uskai leyai apko mail mai link bhe prapth hoga, aap us link mai bank details dakhil kar dain ya aap seedha my order section mai jakr bhe details dakhil kar saktai hain. Aapse anurodh hai ke aap es order ko 5 dino ke andar bhej dain. Or apse anurodh yha bhe hai ke aap kirpya courier receipt ke photo bhe jarur send karain.
Maafi chaungi apko asuvidha hue.

One and more item shipped together

Maafi chaungi apko asuvidha hue. Mai apke complaint lai rahe hoon, jesa ke aap bta rahe hain ke apko sirf 1 he item prapth hua hai to apko team ke tarf se 24-48 ghanto ke andhar hamare team ke tarf se es order ke refund ke leyai update kar jeya jaega. Aap nischint rahe apke complaint ko jaldh se jaldh reslove karnai ke poore koshish ke jaege.

Refund
(If within TAT)
Sir/Mam, jesa ke check kar paa rahi hoon apka amount hmarae tarf se 20/5/2020 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain.
Chinta mat kijeyai sir/ mam, apka amount jaldh he apke account mai bhe show ho jaega.

(If outside TAT ) Post cancellation

Sir jesa ke check kar paa rahi hoon apka amount hmarae tarf se 20/5/2020 ko initate kiya gae hai.Apka bank apke account mai.

Maafi chaungi abhi tak apke account mai apka amount show nahi hua hai. Apse request karungi please aap ek baar apne bank se eske regarding contact kare.

Mai apke complaint lai rahe hoon or apse request hai aap apne bank statement PDf form mai "date of purchase" se lekar aaj tak ke, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar rahe hoon aap us par reply kar dejeyiga. Jaise he aap details bhej daingai apko team ke tarf se 24-48hours ke andar update kar deya jaega.

(If outside TAT ) Post return

Sir jesa ke check kar paa rahi hoon apka amount hmarae tarf se 20/5/2020 ko initate kiya gae hai.Apka bank apke account mai.
Maafi chaungi abhi tak apke account mai apka amount show nahi hua hai. Apse request karungi please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath __________.

Mai apke complaint lai rahe hoon or apse request hai aap apne bank statement PDf form mai "CCA date" se lekar aaj tak ke, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar rahe hoon aap us par reply kar dejeyiga. Jaise he aap details bhej daingai apko team ke tarf se 24-48hours ke andar update kar deya jaega.

CIP

Maafi chaungi asuvidha ke leyai. Mai apke complaint lai rahe hoon apko team ke tarf se 24-48 hpurs ke andar update kar deya jaega. Aap nischint rahe tab tak apka pesa snapdeal trust pay policy mai ek dum surakshit hai.

NEFT not present
Jesa ke check kar paa rahe hoon apke account details yha present na hone ke karan apke refund initiate nahi ho paya hai, apse request hai aap apne account details share kar dejeyai, uske leyai mai apko mail send kar rahe hoon aap us par reply kar dejeyai.

Empty Parcel

Below 500
Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Above 500
Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi aap under taking form fill karke humare sath send kar dejeyai, uske leyai mai apko mail send kar rahe hoon, or product jo apko mela hai uskai bill or packet ke photo click karke hamare sath share karain, jaise aap form send kar dainge apko team ke tarf se 7 din ke andr update kar deya jaega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Trust pay policy
Apko btana chaungi snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aate hai product mai to aap apne return/replacement complaint register krwa sakte hain.

Snapdeal guaranty
Snapdeal ke sabhi seller best hain, or sare product bahut best and assured hain, apko product mai koe bhe pareshani nahi aaege. Or apko btana chaungi snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aate hai product mai to aap apne return/replacement complaint register krwa sakte hain.

CATP(Complaint against trust pay policy)
Maafi chaungi apke order ke return/replacement request nahi lai paungi, kyuki jesa ke check kar paa rahe hoon apko order apko (---) ko delivered kiya gya tha, product ke 7 days easy return policy khatm ho chuki hai.
Eske (---) ke brand warrenty hai to apse request karungi please aap ek baar service center visit kejeyai, vo apke eske regarding poore help karenge. Agar apko wha se bhe koe help nahi melte hai to aap humse contact kejeyai unke denail letter ke sath, apke poore help ke jaege. Asuvidha ke liye khed hai.

Invoice Related
(Direct from app and website)
Sir, Ma'am, aap my order section mai jakr order par click karein, wha pko get invoice ka option aaege aap us par click kare, apke order ka invoice download ho jaega.

(when we will registered complaint)
Mai yha se apke invoice ke request lai rahe hoon, agle 24-48 hours, ke andr apke mail ID par apko team ke tarf se invoice send kar deya jaega.

Cx want to change E-mail ID
Maafi chaungi sir, registered E-mail id or number change nahi ho paega.

Extra assurance

Aap bilkul nischint rahe ye meri responsibility hogi ki apka order jldh se jldh deliver krwaya jaye apki deliver date ke andar.

Maafi chahungi, Par aap humare liye bahut value customer hai, aap nischint rahe aap, Mai jldi se jldi apko jo problem face karni padd rahi hai usko solve krwaungi.

Maafi chahungi apko pareshani huyi, Aap mujhe thora tme dijiye already apki complaint register ho chuki hai, Meri responsibility hogi ki apki problem ko jldi se jldi solve kiya jaye.

Mai smj skti hoon apko bahut pareshani ho rhi hai infact apki jagah agar mai hoti, mujhe bhi gusa aata, but ab ye meri responsibilty rhegi ki ki apki problem ko jldi se jldi resolve krwaya jaye aap mujhe ek mauka dijiye.

Main ye sunishchit karoongi ki ye humare sath apka pehla aur antim bura anubhav hona chahie aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Aapki chinta uchit hai aur main samajhati hoon ki aap abhee kaisa mahasoos kar rahe hain. lekin nishchint rahie main is baare mein aapki madad jaroor karoongi. Aap kee chat mujh par aayi hai isliye ab mere jimmedari hai ki main apki madad karoon.

Nischint rahe apke order ke delivery jaldh se jaldh karwanr ke poore koshish ke jaige or mai khud eska dhyan rakhungi.

Nischint rahe apka order jald se jaldh pickup karwa leyai jaega pko ab jyada wait nahi karna padhega or msi khud eska dhyan rakhungi.


(Escalation case template )

Sir, jesa ki mai check kar paa rahi hu , aapki complaint senior team ke dwara handle ki jaa rahi hai , aapko team ke side se 24-48 hours mai complaint ke regarding update aa jaegi , aap please diye gae samay tak ke leye wait kar lijiye .


Snapdeal credit refund
Sir, jese ki mai check kar paa rahi hu , apka amount already hi hamre side se 24/10/202 ko refund ho chuka hai aapke Snapdeal Credits mai, apse request hai aap please apne snapdeal account mai check kare .