Notes

CHAT FLOW:-

Serial Number Category Repair Scripts Short keys
1 Abusive Customer I request you to use professional language so that I can assist you. ,PCX
2 Abusive Customer I request you to please refrain from using foul language, otherwise I will have to leave this chat session. ,PCX1
3 Acknowledgement Let me assist you to log in to your Xfinity account. ,pr
4 Acknowledgement I will check the account for outstanding amount information and will provide the details. ,ami
5 Acknowledgement I will help you in downloading Norton Antivirus. ,wg
6 Acknowledgement I will help you to configure outlook settings. ,oi
7 Acknowledgement I will check the email settings so that you can easily send emails or receive emails. ,ee
8 Acknowledgement Let's go ahead and troubleshoot the internet issue for you. ,sec2
9 Acknowledgement I am sorry for this. I definitely will make sure that it gets addressed immediately. ,apol
10 Acknowledgement I apologize for the inconvenience. Let me help you right away with your issue. ,dc
11 Acknowledgement I apologize for the inconvenience. ,ge
12 Acknowledgement I apologize for the issue you are experiencing with internet services. Let me quickly take care of this. ,sec1
13 Acknowledgement Let's go ahead and troubleshoot the cable issue for you. ,sec3
14 Acknowledgement Let's go ahead and troubleshoot the phone issue for you. ,sec4
15 Acknowledgement I apologize for the issue you are experiencing with cable services. Let me quickly take care of this. ,sec5
16 Acknowledgement I apologize for the issue you are experiencing with phone services. Let me quickly take care of this. ,sec6
17 Acknowledgement Glad you came to chat to take care of your payment, it's an option I use as well. ,PAMT1
18 Acknowledgement Glad to see that you are observing your bill. Let me help you. ,TRBL
19 Acknowledgement Let's troubleshoot together to make it work for you ,cop
20 Acknowledgement Let me trouble shoot the box to make the missing channels available for you. ,cmc
21 Acknowledgement Let me trouble shoot the box to get all the audio settings corrected. ,cai
22 Acknowledgement Let me check the DVR box and help you in getting all the settings. ,cdvr
23 Acknowledgement Let me check the remote settings for you to get it working. ,cri
24 Acknowledgement Let me troubleshoot the cable box to get the guide working properly for you. ,cgi
25 Acknowledgement Let me check the account and troubleshoot so that you can easily access your On demand programming. ,vod
26 Acknowledgement Let's take a look at your PPV issue together. ,ppv
27 Acknowledgement I'll update that on your account now. ,GS1
28 Acknowledgement I am checking if there are any notes on account regarding this ,GS3
29 Acknowledgement Glad you came to chat to take care of your payment, it's an option I use as well. ,pmt
30 Activation To learn more about XFINITY Supported Modems and steps for the modem activation, please refer the link http://mydeviceinfo.XFINITY.com/ ,sh1
31 Additional assistance Do you have any other questions or concerns I can help you with today? ,AA
32 Additional assistance In the meantime I can certainly help you answer any questions not specific to the account today. ,AE1
33 Additional assistance Is there anything else I can assist you with before I transfer you to the correct department? ,AAT
34 Additional assistance Is there anything else I can assist you with? ,ae
35 Additional assistance Do you have any other questions or concerns in regards to your account and once again I really apologize that today on this chat we are unable to assist you. Your account security is my top most priority. ,REB1
36 Additional assistance It has been great to have an opportunity to fix your issue. Is there anything else I may help? ,aa2
37 Authentication Please provide your Comcast account number. ,AHA5
38 Authentication Could you please help me with the complete service address along with the zip code ? ,AHA6
39 Authentication What is the last four digits of your social security number? ,SSN
40 Authentication Can you confirm the apartment/Unit number? ,APT
41 Authentication Can you provide me with the Modem Serial Number? It is written on the back panel of modem above the bar code. ,MSN
42 Authentication Please confirm your first and last name along with complete service address. ,AHA
43 Authentication I am sorry, this is not the one updated on the account. Could you please re-verify? ,AHA1
44 Authentication I can't seem to find an account with these details. Could you give me the full service address that appears on your online account or bill? ,AHA2
45 Authentication All this verification is just to keep your account safe from any fraudulent activity. ,UA
46 Authentication Your online account has important information like emails, address book contacts, call logs etc. and that is why we have all these security checks in place. ,UA1
47 Authentication I am sorry the information you have given is not matching with the account. ,UA2
48 Authentication I can connect the chat however my manager will have to follow the same steps of authentication to reset the password. This verification process is to keep your account security intact. ,CUA4
49 Authentication I apologize however the account holder or authorized person can only make changes on the account. ,UNF
50 Authentication We do have another alternative, can you provide the answer to your security question? ,SQE
51 Authentication Can you provide your full name, phone number, complete address along with zip code and last 4 digits of your SSN/account number? ,avr
52 Authorized user I would recommend you to get your name added as an authorized user on account. ,UNF1
53 Authorized user I'm sorry, your name isn't listed on the account as an authorized user. ,SEA
54 Authorized user We can only share the information to account owner or authorized user. This is for the security of Comcast account ,SEA1
55 Bulk/Business Customer Your chat has been routed to the support desk for residential customers only. Your account is a Business class account and have an exclusive support desk. I would request you to please call our Business support team at 1-800-391-3000 for assistance. ,BBA
56 Call back We will forward this to a higher team for further troubleshooting, if required then you will receive a call back from them within 24- 48 hours ,SET3
57 Closing Despite several requests, you are still using unprofessional language so I have to leave this chat session. Thank you for contacting Comcast and have a great day. ,PCX2
58 Closing We appreciate your business and value you as a customer. Please do expect an email notification within 24 hours for the order details. ,WA1
59 Closing I will be happy to get you in touch with the correct department. Comcast values your business. Please stay connected to the chat while I transfer you. ,EWT
61 Comcast Gurantee We are available to answer your questions at your convenience, 24 hours a day, 7 days a week. ,CG1
62 CPNI As you have Comcast home phone service, so please provide the four digit Voice Security PIN to complete the verification. You must have received it when you signed up for phone service. ,CPN
63 CPNI Can we call you on Comcast home phone number. Once we speak, I will provide the reset code on the chat. ,SE
64 CPNI We will be calling you in 2 - 3 minutes. Please stay connected. ,SE1
65 CPNI Thank you for taking our verification call. ,SE3
66 CPNI For future reference, I will send the Voice Security PIN to your Comcast primary email. Once the PIN is received, you can manage it and can use this PIN for authentication purposes in future. ,SEP
68 CPNI I apologize for inconvenience. It is important to protect your account from fraudulent activity and that is why we need to authenticate the account before sharing any information. This is for your information security. ,CUA
69 CPNI Please connect any landline phone with your wireless gateway so that we can initiate call from our end. ,CUA2
70 CPNI I will send the Voice Security PIN to your address through postal mail. You will receive the PIN in 2 to 3 business days. Once you receive this PIN. Please chat back to us. We will help with the account login. ,CUA3
71 CPNI As I have reviewed your account, the security answer is not matching with the system, Can we call you on Comcast home phone number 484-483-7302 . after we speak, I will provide the reset code on the same chat ,SES
72 CPNI My apologies we are only authorized to call on your home phone number. I have sent the CPNI pin. Once you receive PIN, please contact us back and we will reset the password for you. ,REB
73 CPNI I apologize for inconvenience however in this case I will request you to either hookup any landline phone with your wireless gateway or I will send the security pin to your address by US postal, you will receive that in 3-4 days. ,CUA1
74 Credit check A credit check is required to process this order on your account. This credit check will let us know whether a deposit will be required or not. ,DPC2
75 Customer approval Customer name, thank you for contacting Comcast. ,VA
76 Customer approval You are ordering a package for $X per month. ,EDPB
77 Customer approval You are ordering a package at an introductory price of $X per month for X years. It will increase to $X per month at X month. This pricing is subject to the terms of your X month term agreement. ,POB
78 Customer approval This package includes: `nProduct name `nIncluded features and applicable add-ons ,FEB
79 Customer approval 'Your estimated recurring monthly bill will be $X, plus local taxes, government and other fees.' ,MRC
80 Customer approval A Broadcast TV Fee for distributing broadcast TV signals. This fee will be a maximum of $7 per month. (The cost varies by region) `nA Regional Sports Fee for regional sports programming. This fee will be a maximum of $5 per month.' (The cost varies by reg ,TVFEE
81 Customer approval 'We also want to prepare you for how the billing process works and what to expect: `nWe will bill you one month in advance and your first two bills may be different because of partial-month charges, credits and any one-time charges `nNote: On Moves/Transf ,ADB
82 Customer approval 'The following charges will appear on your first bill only: `nOne-time service charge and $X' ,OTC
83 Customer approval 'The amount due today is: $X `nPlus $X for your past due balance (when applicable) ,ADT
84 Customer approval 'Lastly, I'll run through some important details about the terms and conditions of your order. `nThis is a X-month minimum term agreement.' ,TAG
85 Customer approval 'An $X Early Termination Fee (ETF) for (TV, Internet, Voice or Home) will apply if you cancel all services, excluding XFINITY Mobile, during the term of the agreement. The Early Termination Fee decreases monthly. The Early Termination Fee will not apply i ,ETF
86 Customer approval (Insert product name) for $X per month ,EDPU
87 Customer approval (Insert product name) for an introductory price of $X per month for X months. `nIt will increase to $X per month in year X. ,POU
88 Customer approval (Insert product name) for $X per month for X months. Subscription automatically renews at the start of each season, provided we still carry the service, at that season's full-season regular or early bird rate. ,INS
89 Customer approval (Insert equipment name) for an introductory price of $X per month for X years. It will increase to $X per month in year X. ,EQ
90 Derogatory term I am happy to help you. However, our system does not accept the user name/password which you have provided, could you please provide an alternative option? ,DRO1
91 Deviceinfo I'm sorry, but the Modem you're trying to activate isn't supported by Comcast. Please go to http://mydeviceinfo.comcast.net to see a list of supported modems. ,MNS
92 Do not Disturb Sure, I will do that. Let me verify your phone number. This number has been added to the Comcast Do Not Call List. Please be aware that you still might get another call within the next 30 days. After 30 days, Comcast will not call you with special offers ,dnc
95 Document IDs If returning old equipment: You will continue to be charged for equipment that is not returned 60 days after your new equipment arrives. ,EQP
96 Downtime I apologize for inconvenience caused, as our systems are currently undergoing maintenance and that is why I am unable to pull any account information. I will still be able to help you with any general query and we do not expect the maintenance to take lo ,tu
97 Ecobill & Auto pay discount education Please be informed that that ($5 or $10 - whichever applicable) discount is only available if you sign for Eco bill and Auto pay service. It will not be available if any of these service i.e. Eco bill or Auto pay is withdrawn before promotion completion. ,ECA
98 ELOA In order to receive the pricing you have been quoted today, let me give you a link to accept the terms of this agreement. Please go to: http://www.comcast.com/eloa/English/agreement ,EA
99 ELOA Please note that if you do not accept these terms it will void the promotional pricing that I have offered you today. ,EA1
100 ELOA Enter your Account Number, the Order Date, your Zip Code, and the Security Code and click on 'Next' to confirm your acceptance and complete your order. ,EA2
101 ELOA As you are having an error while filling out the agreement, please call us on 1855-423-9888 within 24 hours to accept the agreement. ,EA3
102 ELOA To completely accept the agreement for phone number porting, please go to this link: http://www.comcast.com/eloa/English/tpv_e911 . Fill the Comcast Agreement Notice and fully understand the Terms and Conditions of the service you are getting, then click ,ET
103 ELOA To complete the order, please go to this link: http://www.comcast.com/eloa/English/e911 ,EE9
104 Email Id Can you verify your email address for account and informational updates? ,EY
105 Email Id Can you verify your email address and billing address for account and informational updates? ,EY1
106 Email Id Is this '___________' the email address where you would like to receive Comcast account related notifications? ,EY2
107 Email Id Is this '___________' the email address and billing address_____________ where you would like to receive Comcast account related notifications? ,EY3
108 Email Id Can you please provide your address for account verification purposes? ,adr
109 ETF explanation Please note, as long as you keep any 1 service with Comcast, an early termination fee would not apply. You may upgrade, side grade and downgrade all lines of business without penalty. ,agr
110 ETF explanation You have received a special offer in exchange for agreeing to keep the service for a certain period of time. Since the original agreement of the duration of service could not be maintained at the new address, the Early Termination Fee is applicable. ,agr1
111 Expectation setting Please do not press the back button and also avoid using other applications for us to stay connected without any interruption. ,TOG
112 GBYE - Consent I have added ________( mention package name ) for $___ *12/24 months with or without agreement. Equipments price for $___( mention individual equipment price) + taxes & fees of approx $.... There will be one time charge for Self installation kit of $_____ ,GBS
113 GBYE - Consent I have added ________( mention package name ) for $___ *12/24 months with or without agreement. Equipments price for $___( mention individual equipment price) + taxes & fees of approx $___ You will also see prorate charges as the package changes has done ,GBT
114 GBYE - Consent I have added ________( mention package name ) for $___ *12/24 months with or without agreement. Equipments price for $___( mention individual equipment price) + taxes & fees of approx $.... There will be one time charge for Self installation kit of $_____ ,GBN
115 GBYE - Consent This is the reference ticket for this interaction CR…. ,HC3
116 GBYE - Consent Address,name,phone number and account verified from I-tab ,itab
117 General Billing Once you are able to login , you can view and pay your bill by selecting 'Billing ' tab. It will give you options to make payment as well as view bill details. ,BP
118 General Billing The current balance on your account is: ,BCB
119 General Billing The equipment charge is modem rental fee. Your current monthly rate is: ,BMR
120 General Billing The PPV line item charge is for the Pay-Per-View program which is ordered by you or someone in your home. ,BPV
121 General Billing ……… is the due date. ,DUE
122 General Billing The services are interrupted due to past delinquent balance on account. Once the pending balance payment is made then we can reactivate the services. ,BSD
123 General Billing Would you be paying the full amount now? ,BFP
124 General Billing I would be happy to process your payment right now on chat. ,BPP
125 General Billing The payment has been successfully processed and the confirmation number is: `n The payment will reflect on your account within 24-48 hours. ,BSP
126 General Billing I will be processing payment of $..... now. ,pcO
127 General Billing Just a quick recap, I've informed you about the outstanding amount along with due date on the account. You can also view your bills online with your My Account at https://customer.comcast.com ,BR1
128 General Billing I am glad that I resolved your concern by processing a one-time payment of …. . The confirmation number is….. . Payment will reflect on your account within 24 hours. ,BOP
129 General Billing Signing up for the Automatic Payment is fast and easy. Go to www.comcast.com/ecobill `n1. Sign in using your Comcast email address and password. `n2. Click on 'Set Up Automatic Payment'. `n3. Choose a payment method. `n4. Enter the bank/credit and billing ,BAP
130 General Billing To make a one-time payment online, follow the link https://customer.xfinity.com/lite/out-of-home ,BSS
131 Guide Helpline I apologize for inconvenience however the support is only available in English language and for assistance in Spanish please contact our Voice team at 1800-934-6489 ,sp
132 Hold Please allow me 1-2 minutes to check the account information for you. ,HL
133 Hold I apologize, this is taking more time than usual and I realize the importance of your time. Please stay connected. ,AHL
134 Hold Please stay connected while I am still working on it. ,STY
135 Inactivity I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help. ,NAC
136 Inactivity Just checking to see if you are still there? I will be ending our chat shortly as I haven't heard back from you. ,NAC1
137 Inactivity -It looks like you've possibly walked away, or have left our session. You can contact us at anytime, 24/7 at https://support.xfinity.com/chat or by using self-service options on the myaccount app xfinity.com/myaccount. Thank you for contacting XFINITY Su ,NAC2
138 Number Porting Would you like to port the phone number? ,OE5
139 Objection Handling I understand your hesitation. Believe me majority of customer's denies for home phone service initially, but once they start using it, they cherish its features. ,OP1
140 Objection Handling We offer the best call clarity, ability to call anywhere anytime in the US for the same monthly price, ability to keep the same telephone number, non-published directory listing service available and of course access to E-911 facilities. ,OP2
141 Objection Handling With our phone service, calling 911 will be automatic, even when the person in need hasn't spoken yet! Your name and address are automatically forwarded by the call center to 911. ,OP3
142 Objection Handling If you use a smartphone, you can also enjoy our Text Messaging service on your Android or Apple devices, or online at Comcast.net, at no additional monthly charge. ,OP4
143 Objection Handling I am confident that you will enjoy this service. ,OP5
144 Objection Handling We provide Interactive functionality: Caller ID on TV and Caller ID on PC, Text Messaging, XFINITY Connect Webmail, Online billing, Voice 2go. ,OP6
145 Objection Handling Please give me an opportunity to explain what features we are offering. ,OP7
146 Objection Handling Buying a handset is just a one-time cost and overall not a lot as compared to the great features this service has to offer. ,OP8
147 Offer Help How may I assist you today? ,as
148 Offer Help I am now reviewing your account information. ,pr4
149 Outage For future reference, you can sign in to https://www.xfinity.com/support/status and know about ongoing outage in your area. You can also update your phone number to get text message as soon as your services are restored. ,Ou2
150 Outage I am checking the outage details in your area. ,Ou
151 Outage There is an outage and our team is working to resolve it. We expect it to end by …. ,Ou1
152 Password reset May I have the third party email address or your mobile phone number so that we can update the same and send you the reset code ? ,UP3
153 Password reset Please note that you will be able to verify the email address/ phone number updated on account only if connected to Xfinity home network. ,XN
154 Password reset I will provide you the login link and reset code to set up a new password, reset code will be valid for 15 mins. ,PRC
155 Password reset Please follow the steps on the link : https://idm.xfinity.com/myaccount/reset ,PRC1
156 Password reset Your username is ,PRC3
157 Password reset The reset code is sent on email/ phone no. ,prc2
158 Password reset Please confirm me on chat once you are able to login ,PRC5
159 Password reset That's great. Please update the secret question, under ' Settings' tab. So that in future you can create a new password by answering this question. ,CE5
160 Password reset Once you are able to login, you can change the username by clicking on ' Settings' tab. Go to 'Username, password and PINs' option and click on username. ,SUB
161 Password reset The registered mobile number on your account is ......, we will send the password reset code on this number and you will receive that in 1- 2 minutes. This code will expire in 15 minutes. ,PRM1
162 Password reset The registered email ID on your account is ......, we will send the password reset code on this email and you will receive that in 1- 2 minutes. This code will expire in 15 minutes. ,PRE1
163 Password reset As you stated that you will not be able to get the reset code on your email ID on the account , I would request you to please call our customer service assurance department at 1-888-565-4329 between 6 am to 2 am ET/seven days a week. ,PRM2
164 Password reset As you stated that you will not be able to get the reset code on your mobile number on the account , I would request you to please call our customer service assurance department at 1-888-565-4329 between 6 am to 2 am ET/ seven days a week. They will help ,PRE2
165 Password reset I have added the email ID/phone number on account and you will receive a confirmation email/text on email ID/Phone number (Mention ID/Phone number). Please click the link given in message to confirm the changes. ,PRE3
166 Password reset Please let me know on chat once the changes are confirmed ,PRE4
167 Password reset Link in email/text will only work if you are connected to Comcast network. ,PRE5
168 Password reset Navigate this link any time within 72 hours to confirm the email ID/phone number addition, once it is confirmed then you can visit Comcast site and click the forget password option or click the direct link https://idm.xfinity.com/myaccount/reset ,PRE6
169 Password reset I understand and will request you to please contact our customer assurance team at 1888-565-4329 between 06 AM – 02 AM ET / seven days a week. They will assist you in logging to your account ,PRE7
170 Password reset I'd be happy to help you reset your account password. Let's work together to get your account working. ,pp
171 Password reset I will share the steps to generate the reset code and assist with logging into your Xfinity account. May I ask you a few questions to secure your account prior to sharing account related information? ,pse
172 Pleasantries Thank You. ,THX
173 Pleasantries Thank you for the details. ,TST
174 Pleasantries Thank you for that information. ,THA
175 Pleasantries Perfect. ,TA
176 Pleasantries Got it. ,TA1
177 Pleasantries Great. ,grt
178 Pleasantries You're welcome. ,TA2
179 Precall There will be automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation. ,TP
180 Precall If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing t the person to be there on your behalf ,TP1
181 Probing Do you have an existing Comcast account? ,AHA3
182 Probing Please provide the username you are trying to access and reason for login so that I can assist with that as well? ,UP
183 Probing Are you currently at home and connected to Comcast network? ,UP2
184 Probing How long have you been getting this issue and were there any troubleshooting steps performed earlier? ,Ip
185 Probing Are you using additional router with the modem? ,Ip1
186 Probing Are you using any splitter? ,Ip2
187 Probing Are you experiencing an issue with In-Home Network or with a public XFINITY Wi-Fi Hotspot? ,PCS
188 Probing Are you using a wireless or wired internet connection? ,PCS1
189 Probing Please share the light status on the modem. ,PCS2
190 Probing Does the device now have power (power light lit solid on the device)? ,PCS3
191 Probing Can you provide the C-MAC address that’s located at the back or bottom of your modem, I want to make sure I'm working with the right device. ,EI
192 Probing Since when are you experiencing this issue? ,CP1
193 Probing Were there any troubleshooting steps done before you contacted us? ,cp2
194 Probing Would you please confirm the error message which is coming on the TV screen? ,cp3
195 Probing Please confirm in how many devices you are experiencing the same? ,cp4
196 Probing Thank you, I see that you have multiple boxes on your account. Are you receiving the error code on all boxes, or just one? ,omp
197 Rapport Building I want to thank you for your time and patience while resolving your concern, have an awesome day. ,rs3
198 Resolution Confirmation I hope that all the issues are addressed. ,Rs2
199 Sales Done Would you like to make the number publish or non-publish? ,OE6
200 Sales Done I'm confident that you will enjoy our new services! ,AP1
201 Sales Done Great choice This package will provide everything you are looking for. ,AP2
202 Sales Done As per the credit check, you will need to pay a deposit of $...... This will be refunded after 12 months of good paying status with Comcast. ,RF
203 Sales Done For our technician to reach you easily for the installation, please provide 1. Nearest cross street /intersection from the service address 2. Preferred contact numbers for our technician to call before his arrival. ,LAND
204 Sales Done The technician may arrive anytime within your scheduled installation window. Technicians are required to verify customer identification at the time of install, so please be prepared with a valid photo ID upon the technician's arrival at your house. ,Idv
205 Sales Done Please be available throughout the entire appointment window. If you don't answer the pre-call or are not at home when the technician arrives, your appointment may be cancelled or rescheduled. ,PEXP
206 Sales Done These are one-time shipping charges for installation kit and is very easy to install. You just need to follow the manual and can save up to $60 on technician charges. ,SIKR
207 Sales Pitch While looking into your account, I noticed you only have …….. service. I would like to take just a few minutes to make sure you're getting the best value for the services you need. ,TTS
208 Sales Pitch Would you like to get the best value from our services, I might have an awesome offer for you, which I would like to discuss once I resolve your concern. ,TTS1
209 Sales Pitch Let me have a look at your account and find something that fits your needs. ,TTS2
210 Sales Pitch Since you are a sports fan, I can offer you Sports Entertainment pack at discounted rate i.e. $4.99*12 months. Normally this is approx. $10. ,FR
211 Sales Pitch As you are a privileged customer, I can offer you X1 DVR for just $7.99 instead of $19.95. How does that sound? ,FR1
212 Sales Pitch I can see that the cable service on the account is Digital Starter. We can increase the number of channels available by adding Digital Preferred tier for just $9.99. You can enjoy more channels this way. How is that? ,FR2
213 Sales Pitch With this package, I can offer any one of the following; Starz, Showtime, Cinemax, at a discounted price of only $10. Which one would you like to add? ,FR4
214 Sales Pitch I can offer you SPP for free for 1 month. How is that? ,FR5
215 Sales pitch OK great, I see you aren't taking advantage of our Xfinity internet. We have the highest and most reliable speeds, you can always access your favorite movies and shows on the go. ,dp
216 Sales pitch Would you be interested in saving money with an Xfinity Internet and Video bundle? ,dp3
217 Sales pitch Ok, no problem. If you reconsider and want additional info, visit us at Xfinity.com to view our current offers. ,dp5
218 Self Help If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page ,TP6
219 Self Help We have self-service help and tutorials at https://customer.XFINITY.com/help-and-support/selfservice/ - to guide you on basic troubleshooting steps. ,Sh
220 Self Help Now you can also manage all your appointments online whether it is confirming or rescheduling. Learn more at: http://customer.XFINITY.com/help-and-support/account/confirming-or-rescheduling-appointment ,sh2
221 Self Help Here, you can learn more about basic troubleshooting to get your XFINITY services up and running. Link: https://customer.XFINITY.com/help-and-support/phone/self-install-basic-troubleshooting/ ,sh3
222 Self Help To learn more about browser related issues and troubleshooting, please refer the link: https://customer.XFINITY.com/help-and-support/internet/EmailWebBrowsing/ ,sh4
223 Self Help Do you know, every browser has a different settings for saving the details. You can follow the below link to manage/ edit all the saved information https://www.bu.edu/tech/services/support/desktop/software/troubleshooting/removing-password-from-browsers-s ,sh5
224 Self Help Comcast also provides information to do troubleshooting on your own for all the intermittent Connection issues, refer: https://customer.XFINITY.com/help-and-support/internet/Troubleshooting/ ,sh6
225 Self Help For any internet connectivity issue in future, you can reach out to our self-help service website with basic tutorials and easy troubleshooting steps i.e. https://customer.XFINITY.com/help-and-support/internet/internet-connectivity-troubleshooting/ ,sh7
226 Self Help Comcast understands the value of internet speed and also educate their customers with troubleshooting for speed issues. Just follow the self-support option at https://customer.XFINITY.com/help-and-support/internet/Troubleshooting/ ,sh8
227 Self Help We appreciate if you want to use your own router to enjoy wireless services and we have self-help links also for you to understand the bridge mode, how we enable it and its features by going to https://customer.XFINITY.com/help-and-support/internet/wirele ,sh9
228 Self Help Comcast provides access to use your internet wherever you go and Share photos, book travel, and watch videos at super-fast speeds through millions of hotspots nationwide. Please check at http://wifi.XFINITY.com/ ,sh10
229 Self Help XFINITY gateways offers various features and benefits and easy self-help portal for our customers . Please refer https://customer.XFINITY.com/help-and-support/Wireless-Gateway ,sh11
230 Self Help Now you can also access our website to know more about Wi-Fi security settings and interfaces with its troubleshooting at https://www.XFINITY.com/support/internet/view-change-wifi-password/ ,sh12
231 Self Help Comcast provides Email ID's for all internet users as additional Services. Our Self-help portal shows all features and basic troubleshooting steps for email related issues. Please refer https://customer.XFINITY.com/help-and-support/internet/EmailWebBrowsi ,sh13
232 Self Help With your XFINITY connect app you can convert any smartphone, tablet or even an iPod into a smartphone and can access. Learn more at https://customer.XFINITY.com/help-and-support/internet/XFINITY-mobile-app/ ,sh16
233 Self Help XFINITY provides Constant Guard, including Norton™ Security Suite With superior protection, fastest performance (a $360 value) included at no additional charge follow the link for complete details http://www.XFINITY.com/resources/internet-security.html ,sh17
234 Self Help You can pay your bill, access your Comcast email, Comcast Digital Voice voicemail, schedule DVR events, and browse TV listings all in one location. Visit www.comcast.com to learn more. ,sh18
235 Self Help You can view your current bill, account balance, pay bills, view services, setup automatic payments, or even go GREEN with our Comcast Eco Bill. While waiting, please take a look at everything you can do online by checking out http://customer.comcast.com ,ECOB
236 Self Help Customer name, If you enjoy playing games online, please check http://games.XFINITY.com/ ,CHSF6
237 Self Help Now you can pay bills, set up service appointments, check your connection status and so much more, without wasting time on the phone. All you need is your Comcast ID or email address and password to access your account information. ,CHF4
238 Self Help You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record. ,GB
239 Self Help Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple. ,GB1
240 Self Help Please note that you can setup up Automatic Payments by visiting https://customer.XFINITY.com/#/settings/bill/autopay ,GB2
241 Self Help You can also do basic troubleshooting by following steps available on: https://www.XFINITY.com/support/internet/Troubleshooting/ ,GB3
242 Self Help You can cancel or reschedule technician visit on following link: https://www.XFINITY.com/support/account/how-to-cancel-reschedule-comcast-appointment ,GB4
243 Self Help Please note that you can change your Wi-Fi username and password by visiting https://www.XFINITY.com/support/internet/view-change-wifi-password/ ,GB5
244 Self Help To create a reset code yourself, you can add your personal contact details like Mobile phone and personal email address. After confirming the details, you can visit https://www.XFINITY.com/password to reset the password yourself. ,GB6
245 Self Help You can view channel line-up at: http://www.XFINITY.com/programming/channellineup/nopackages.html ,GB7
246 Self Help Once you are logged in XFINITY account, please update the secret question, under ' Settings' tab. If you forget your password in future, by answering this question, you can create a new password. ,GB8
247 Self Help Now you can also access our website to know more about Wi-Fi security settings and interfaces with its troubleshooting at https://www.XFINITY.com/support/internet/view-change-wifi-password/ ,GB9
248 Self Help Please download Xfinity My account App at http://customer.xfinity.com/help-and-support/xfinity-apps/ to easily troubleshoot and manage your account anywhere. ,MY
249 Self Help You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to perform troubleshooting steps for any internet issues through your tablet /mobile device” ,MY1
250 Self Help You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to change your Xfinity Account password/ Wi-Fi Network name or password through your tablet /mobile device” ,MY2
251 Self Help You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device” ,MY3
252 Self Help I am checking your account to check if the channel is part of the package ,GS4
253 Self Help You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/. `nIt gives you the convenience to view Outage Information. As soon as you log in, the app displays a message if an Outage has been detected ,MY4
254 Self Help Awesome, now you can easily check the configuration settings, features and details for all email clients and can configure your Xfinity email easily. Refer https://www.XFINITY.com/support/internet/email-client-programs-with-XFINITY-email. ,sh14
255 Self help In future, for any remote set up issues please click on the given link , select TV and then X1 remote set up and choose your remote type to proceed : https://www.xfinity.com/support/remotes/. ,RE
256 Self help For any video related issues in future , please go to the given link and select TV then click on Troubleshoot and enter user name & password to proceed: https://www.xfinity.com/support/?CMP=ILC_support_stream_re . ,REV
257 Self help Sign up for Netflix on Xfinity X1 by visiting : https://www.xfinity.com/support/articles/sign-up-for-netflix-through-x1. ,NET1
258 Self help You may check the requirements for using Netflix app on X1 by clicking on : https://www.xfinity.com/support/articles/netflix-x1-app-requirements. ,NET2
259 Self help Please visit https://www.xfinity.com/support/articles/determine-x1-box-compatible-netflix to determine if your Xfinity X1 TV Box works with our OTT Streaming Partner Apps. ,NET3
260 Self help For future reference you may click on https://www.xfinity.com/support/articles/what-to-do-if-you-cannot-find-netflix-on-x1 to troubleshoot Netflix issues on Xfinity X1 TV Box?. ,NET4
261 Self help To reboot your X1 TV box go to : https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. ,BOOT
262 Self help To Set Up Your Locks PIN and Turn Parental Controls On and Off for X1 please visit : https://www.xfinity.com/support/articles/x1-parental-controls-turn-on-off ,PIN
263 Self help For any queries related to Netflix in 4K UHD/HDR on Xfinity X1 please visit : https://www.xfinity.com/support/articles/netflix-x1-app-video-resolution+C33. ,NET5
264 Self help Please visit https://www.xfinity.com/support/articles/netflix-x1-app-data-usage for any queries related to Netflix Internet data usage on Xfinity X1. ,NET6
265 Self help To change Your Netflix Account Information or Subscription Billed Through Comcast : https://www.xfinity.com/support/articles/change-netflix-info-through-comcast. ,NET7
266 Self help For future use, you can also check your equipment status using our My Account app under “Device” tab. ,sta
267 Self help For future reference, you can visit: https://www.xfinity.com/support/home-phone/ to troubleshoot issue with your voice service. ,cdv
268 Self help In future, you can also download voice service issues by log in to Xfinity My Account app and tap at the voice icon at the bottom of the screen to troubleshoot voice service issues. ,cdv1
269 Self help I wanted to share that you are eligible to take advantage of the FREE Norton Online Suites. You can download it to a maximum of 5 devices. To download Norton, simply access https://internetsecurity.xfinity.com/products-and-services/norton-security-onli ,Nor
270 Serial Number Please confirm serial number of the affected box that will be available at the back panel of the cable box. ,cp5
271 Share feature While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password. ,wifi
272 Share feature With Xfinity Internet, you have the fastest and most reliable in-home Wi-Fi. When not at home, we keep you connected with access to over 17 million hot spots nation-wide, at no additional cost. ,int
273 Share feature With Xfinity Internet, one of our customer's favorite features is XFI where you can set up your home Wi-Fi and be online in minutes, find your Wi-Fi password, see who's online, troubleshoot issues and even pause home Wi-Fi network access during dinner tim ,XFI
304 System check I am checking the status of equipment’s and services in system, it may take up to 2 minutes. ,HC
305 Tech Visit We have completed all available remote troubleshooting steps and it seems that now we'll need to schedule a technician visit for resolving the issue. ,TP2
306 Tech Visit What is the preferred date and time for the technician visit? ,TP3
307 Tech Visit Thank you for your patience. Unfortunately, I can't find an earlier time. I'll escalate this issue for you to see if an earlier date is possible. May I please have a callback number and the best time to reach you? ,TP4
308 Tech Visit You will also get an email with all the details of appointment scheduled. ,TP5
309 Tech Visit We have performed all the troubleshooting steps that we can do on chat, in order to resolve your concern, we will have to schedule truck roll. Once the technician visits your home, issue would be resolved. ,Rs1
310 Tech Visit What is the preferred installation date and time? ,OE7
311 Tech Visit Please share the preferred contact number before the technician visit. ,OE8
312 Tech Visit Let me check if we have any early schedule available. ,GS
313 Tech Visit We have done all the remote troubleshooting, now I will schedule a technician visit at your place so that it is checked and permanently resolved. ,SET4
314 Tech Visit Ok. We have completed all the basic troubleshooting steps to resolve the issue remotely. The next step is to send one of our technicians to your home to resolve your issue. Is that ok? ,reset4
315 Tech Visit What's a good number for us to contact you prior to the tech visit? ,tch
316 Tech Visit The soonest available tech schedule is on 08/23/2015, 12:30 PM-2:30 PM, does that work for you? ,tch1
317 Tech Visit Alright, let me book that time for you. ,tch2
318 Terabyte XFINITY Internet customers in the following locations already have a Terabyte Internet Data Usage Plan: Alabama; Arizona; Arkansas; Florida; Georgia (except Southeastern Georgia); Illinois; Northern Indiana; Central Kentucky; Louisiana; Maine; Southwester ,US
319 Terabyte A terabyte is a massive amount of data - you can stream between 600 and 700 hours of HD movies a month, play about 12,000 hours of online games, or download 60,000 high-res photos. Based on your past usage, I don’t see a concern. This plan would also have ,US1
320 Terabyte I see that you have used close to or more than 1Tb recently. I would suggest that you call our Data usage team at 1-877-807-6581, they would help you with the options for unlimited data usage plans ,US2
321 TOL You can transfer the username to an active account. Would you like to go ahead with e-mail ID transfer? ,TOO
322 Transfer I have created ticket on your account for ….. Issue. The ticket number is…… You will receive a call back within 24-72 hours for this issue. ,TR
323 Transfer I apologize as this department handles Internet troubleshooting related issues. I will need to transfer you to the video service department who can assist you with the Cable issue. ,TRC
324 Transfer I apologize as this department handles Internet troubleshooting related issues. I will need to transfer you to the telephone service department who can assist you with this issue. ,TRP
325 Transfer I apologize as this department handles Internet troubleshooting related issues. I will need to transfer you to a team member from our Billing Department who can best assist you with this issue. ,TRB
326 Troubleshooting I am now sending refresh signal to your cable box. This will update and boost signal connectivity of your cable box. ,crs
327 Troubleshooting I am going to reset the cable box and it will set the box to factory default settings. ,cre
328 Troubleshooting Please ensure that there are no recordings in progress as they will be interrupted while restarting the box. ,cxdvr
329 Troubleshooting You may not be able to view your TV guide immediately. It could take up to 30 minutes to reload however you can access your channel line up on Xfinity.com . ,guide
330 Troubleshooting Please note that you will need to wait 30 minutes for complete access to the On-Screen Program Guide, XFINITY On Demand, and up to 6 hours for Caller ID on TV. ,CVOD
331 Troubleshooting Before we start troubleshooting, I would request you to do a speed test and share the speed result. ,HC4
332 Troubleshooting Please share the name of wireless network you are connected to. ,PWN
333 Troubleshooting We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 15 seconds. You should see the lights on the device turn off and start ,MH
334 Troubleshooting We need to restart the modem, please unplug the power cord and plug it back in after a minute. Please let me know once the lights on modem are on. ,MP1
335 Troubleshooting Please try using another browser, like Firefox or Chrome. This should fix the problem. ,CB
336 Troubleshooting I can confirm that your modem is online and working fine. There seems to be an issue with the setup of your PC that is stopping your access. Please contact the PC manufacturer for further help. ,PCI
337 Troubleshooting Log in on http://10.0.0.1 ,PU
338 Troubleshooting Click the Add Port Trigger. ,PU1
339 Troubleshooting Enter Service name for which we want to change ports. ,PU2
340 Troubleshooting Edit port trigger. ,PU3
341 Troubleshooting Click Wireless. ,WP
342 Troubleshooting Go to Gateway -> Connection -> Wi-Fi and press the EDIT button next to your wireless network. ,WP1
343 Troubleshooting Choose the wireless password key type like(WEP, WPA or WPA2). ,WP2
344 Troubleshooting Click save settings. ,WP3
345 Troubleshooting Unplug the modem from the power source to turn it off. ,PC
346 Troubleshooting Wait for 50 seconds. ,PC1
347 Troubleshooting Check if coaxial cable at the back of the modem is properly connected. ,PC2
348 Troubleshooting Plug back the modem to the power source to turn it on and wait for all lights to sync. ,PC3
349 Troubleshooting Once the modem is fully synced, check for internet connection. ,PC4
350 Troubleshooting Go to access Gateway > Connection > Wi-Fi from the left navigation menu then click edit. ,CW
351 Troubleshooting See mode option there? Can you please put the mode in b/g/n. ,CW1
352 Troubleshooting Change channel. ,CW2
353 Troubleshooting Save. ,CW3
354 Troubleshooting For incoming emails :-mail server address is mail.comcast.net. ,OS
355 Troubleshooting Port number is 995 or 110. ,OS1
356 Troubleshooting For outgoing emails :-mail server address is smtp.comcast.net. ,OS2
357 Troubleshooting Port number is 587 ,OS3
358 Troubleshooting You can change the positioning and give everyone equal access. For example, in an open office room setting, instead of placing the router in a corner, try putting it in the middle of the room, where the signal should extend out more evenly, giving better ,WMP
359 Troubleshooting Login on the page with username as 'Admin' and password as ' Password') ,EB
360 Troubleshooting From the left-hand column, select Gateway > At-A-Glance. ,EB1
361 Troubleshooting A message appears stating 'WARNING: Enabling Bridge Mode will disable Router functionality of gateway and turn off the private Wi-Fi network. Are you sure you want to continue?' Click OK to confirm. ,EB2
362 Troubleshooting Please follow this link http://www.ehow.com/how_6761214_uninstall-norton-mac.html ,UNM
363 Troubleshooting Apple menu and select Sherlock. Or, from the Finder, press the keys Command-F. ,UNM1
364 Troubleshooting Choose your search criteria. You can search by one or more attributes of the file (name, size, type, date modified, creator and so forth). ,UNM2
365 Troubleshooting Right click on the folder and then delete it . ,UNM3
366 Troubleshooting Open Internet Explorer. ,CC
367 Troubleshooting Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar. ,CI1
368 Troubleshooting Click Internet Options and choose the General tab. ,CI2
369 Troubleshooting Click the Delete... button under the 'Browsing History' section. ,CI3
370 Troubleshooting Make sure you uncheck 'Preserve Favorites Website Data' at the top of this window. ,CI4
371 Troubleshooting Make sure you check all options below 'Preserve Favorites Website Data' ,CI5
372 Troubleshooting Click the Delete button ( Deleting files could take a while if you have a lot of files and history. ) ,CI6
373 Troubleshooting Click OK to close window. ,CI7
374 Troubleshooting Click Tools in the upper toolbar and select Clear Recent History. ,CM1
375 Troubleshooting Select the Time Range to clear (drop-down menu, Select Everything to clear all cache). ,CM2
376 Troubleshooting Click Details to choose what history elements to clear. ( e.g. cache and cookies ) ,CM3
377 Troubleshooting Click the Clear Now button. ,CM4
378 Troubleshooting Exit and re-launch the browser ,CM5
379 Troubleshooting Open Windows Live Mail. ,WL
380 Troubleshooting Click the Accounts menu, and select the +Email button. ,WL1
381 Troubleshooting Enter your email address into the Email Address field, your password into the Password field, and your name in the Display name for your sent messages field ,WL2
382 Troubleshooting Click the check-box for Manually configure server settings. ,WL3
383 Troubleshooting Click Next. ,WL4
384 Troubleshooting In the Server Type drop-down box, select IMAP. ,WL5
385 Troubleshooting In the Server address field under Incoming server information, enter imap.comcast.net ,WL6
386 Troubleshooting Click the check-box for Requires a secure connection (SSL) underneath the Server address field. This will automatically change the Port field to 993. ,WL7
387 Troubleshooting In the Server address field under Outgoing server information, enter smtp.comcast.net ,WL8
388 Troubleshooting Enter 587 into the Port field under Outgoing server information. ,WL10
389 Troubleshooting Click Next. ,WL11
390 Troubleshooting Click Finish. ,WL12
391 Troubleshooting It is found that the current modem has gone bad and it is not performing to its capabilities. Let me go ahead and schedule shipment of new modem and once received, you can send back the old modem ,ms
392 Troubleshooting I would like to suggest to place the modem in such a way that all the device is close to it. Please do a speed test on a hard wired connection and if you are still getting a slow speed, do contact us. As part of our guarantee, we are here for you 24 hours ,CS
393 Troubleshooting I see the Comcast router has not been restarted in a while, could you please restart it by unplugging the power cord at the back of the router. Wait for 10-15 sec and then plug it back in. ,WS
394 Troubleshooting I would need your help today to isolate whether the concern is with both wired and wireless or wired only? ,WS1
395 Troubleshooting Please make a wired connection with laptop or a desktop and then run a speed test. Please connect and go to http://speedtest.comcast.net ,WS2
396 Troubleshooting Since you are getting the desired speed on a wired connection, it seems that the concern seems to be Wi-Fi congestion. ,WS3
397 Troubleshooting I would recommend you to download Wi-Fi analyzer from the play store. This app will automatically scan the networks in the vicinity and suggest a channel for best speed. Once Identified then we can configure the same in router ,WS4
398 Troubleshooting I would request you to please download ‘Netgear Wi-Fi analyzer’ from play store on an android device. It would help us in understanding the network around your house. ,WS5
399 Troubleshooting Once you have the app open, you will find a lot of options at the bottom bar. Please select the fourth option from the left, which would look like a broadcast sign, with a big black dot in the middle. When you select it, it would say ‘Channel Interference ,WS6
400 Troubleshooting The app will automatically scan the networks in the vicinity and suggest a channel for the ‘Best’ speed, please do let me know that channel number and I will configure that channel for you. ,WS7
401 Troubleshooting I have changed the channel, now I need you to restart the router to ensure that the settings take effect. ,WS8
402 Troubleshooting It looks like your modem is offline. Let's check what's wrong. ,GS2
403 Troubleshooting Based on the serial number, your account shows that you are leasing your equipment from Comcast. ,GS5
404 Troubleshooting Hmm, it looks like something went wrong at installation. Could you please reinstall the application on your mobile device? I'll wait while you try it. ,GS6
405 Troubleshooting Try using another browser, like Firefox or Chrome. This should fix the problem. ,GS7
406 Troubleshooting Your device isn't responding to the activation signals I'm sending it. ,GS8
407 Troubleshooting I'm going to run a diagnostic check on my end. It will take a minute or two. ,GS9
408 Troubleshooting I will run a system check to verify the status of your account and equipment. It should only take a minute for the results. ,GS10
409 Troubleshooting Is the issue resolved? ,GS11
410 Troubleshooting The system check didn't reveal any issues with your equipment or your account, so let's do some troubleshooting to resolve your issue. ,GS12
411 Troubleshooting Please make sure you're using coaxial cable connector from outlet to the 'Cable In' port on the video device.. Then, another coaxial cable connector from box to TV. ,PWC1
412 Troubleshooting We need to ensure that all the cables are properly connected. So as we can proceed further with our trouble shooting steps. ,PWC2
413 Troubleshooting To restart the cable box please use the below steps ,PWC3
414 Troubleshooting 1) Disconnect the power to the cable box by either unplugging the power cord from the wall outlet or from the back of the cable box. ,PWC4
415 Troubleshooting 2) Wait for 10-15 seconds. ,PWC5
416 Troubleshooting Please note down, your WIFI default password (SSID) & WIFI password (WIFI Key) is written on the back side of modem on a white color sticker near the barcode which is required for a new login after hard reset. ,MH2
417 Troubleshooting If we lose the chat then there is no need to worry. Go to WIFI settings on your Phone/ Computer, look for your default SSID in available networks and connect with the default password. ,MH3
418 Troubleshooting You can also change WIFI network name and password yourself by visiting router's admin page: 10.0.0.1 and login with admin (username) & password as password (Case sensitive). ,MH4
419 Troubleshooting I have also sent the steps on your email: [email protected] on how to change Wi-Fi network name and password. ,MH5
420 Troubleshooting Reconnect the power to the cable box by either plugging the power cord back into the wall outlet or into the back of the cable box.This is to check dust, wear and tear to fully optimize the connections. ,PWC6
421 Troubleshooting All you have to do is to press the LANG button on your remote once or twice at the affected channels. Are you able to find the LANG button? ,lang
422 Troubleshooting Are you able to hear sound now? ,lang5
423 Troubleshooting Could you try multiple channels to be sure they are all working? ,lang3
424 Troubleshooting Thank you. Most of the time the issue is caused by loose cable connections to your cable box. Can you make sure cables are securely connected? ,omp1
425 Troubleshooting That’s good. We need to do some additional troubleshooting steps to get this resolved. ,omp3
426 Troubleshooting I have sent a refresh signal to your box, do you see any changes on your screen now? ,reset
427 Troubleshooting Ok, next could you unplug the power cord from the box and then plug it back in. Let me know what changes you see after reconnecting. ,reset1
428 Troubleshooting Ok, I am sending another refresh signal to your box. Let me know if that works. ,reset2
429 Troubleshooting Did you see any change on the screen? ,reset3
430 Two Step verification process Sign in to My Account with your XFINITY username and password ,TS
431 Two Step verification process Select the Settings tab in the menu bar at the top of the page ,TS1
432 Two Step verification process Select Username & Password in the left menu bar ,TS2
433 Two Step verification process On the right side of the page, you will see the Two-Step Verification option. Click Edit ,TS3
434 Two Step verification process Select the method by which you would like to receive the verification code - mobile phone number or email (Non Comcast email ID) ,TS4
435 Two Step verification process A verification code will be sent to the registered mobile phone number or email address. Type the code into the XFINITY Two-Step Verification window and click Continue ,TS5
436 Two Step verification process This feature can be turned off at any time by changing the setting to Off ,TS6
437 Two Step verification process Please note that a verification code will be required every time you sign in, unless you check the box labeled Don't ask me again on this device. If you select this option, you will no longer be asked to enter a verification code during sign-ins from the ,TS7
438 Two Step verification process Select the Settings tab in the menu bar at the top of the page. ,tst1
439 Two Step verification process Select Username & Password in the left menu bar. ,tst2
440 Two Step verification process On the right side of the page, you will see the Two-Step Verification option. Click Edit ,tst3
441 Two Step verification process Select the method by which you would like to receive the verification code - mobile phone number or email (Non Xfinity email ID) ,tst4
442 Two Step verification process A verification code will be sent to the email address [email protected]. Type the code into the XFINITY Two-Step Verification window and click Continue. ,tst5
443 Two Step verification process This feature can be turned off at any time by changing the setting to Off. ,tst6
444 Two Step verification process Please note that a verification code will be required every time you sign in, unless you check the box labeled Don't ask me again on this device. If you select this option, you will no longer be asked to enter a verification code during sign-ins from the ,tst7
445 Two Step verification process Kindly acknowledge once you are able to sign in and update your password. Psic
446 Modem Reset Modem reset will disconnect you from the chat for few seconds. Do not close the chat page, this way you will be reconnected with me once reset is done. Is it okay to reset your modem now? ,MH1
447 Share feature As currently your modem is XFi enabled, so you can set up your home Wi-Fi and be online in minutes, find your Wi-Fi password, see who's online, troubleshoot issues and even pause home WiFi network access during dinner time. ,XFI1
448 Update cell number This email address and cell number will act as the recovery option, so after registration it’s very easy to get the reset code. On the same LOGIN page you just need to click on ‘Forgot Password’ to get the reset code on your cell number or email address ,log
449 XPA I would like to inform we have a great program where an Xfinity Home Security Sales Professional (XSP) comes to your home and conducts an in-home sales consultation (XSP Consult) and assess your home security and life style needs. This is a free service w ,XHS
450 Xfinity connect I would like to inform you that The Xfinity Connect App is a downloadable app that extends your Comcast Home Phone services onto Mobile devices allowing you to access all the features of Home Phone like ‘Make and Receive calls’ , ‘Read or listen to voice ,app
451 Xfinity stream app - With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device. . Everything is included at no additional cost, Download the Xfinity Stream app for your mobile devic ,stm
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