Notes

Session id : 8F8EA58AFAA34AB

Cust Concern – cx ask about refund status//bank details were missing
Action Taken – replied on whatsapp//eod filed
Communication –info shared//TAT shared: 6 days for refund update //assurance given//cx agree

SELF SERVE

Cust Concern – cx want to return the order/// Cx has size issue with the product
Action Taken – replied on whatsapp//sent sms
Communication – info shared//self serve guide




SNAPDEAL CREDIT REFUND DONE BUT NOT SHOWING IN HIS APP
Session id : 1B306261C4BC031

Cust Concern – cx ask about refund status//refund successful in snapdeal credit but it is not showing in its app
Action Taken – replied on whatsapp
Communication –info shared//asked cx to share the screenshot of snapdeal credit in [email protected]//assurance given



empty pacel 500-1000


Aapka suborder number 54918850582 hai. Sir aapko iss order ko return karnaane ke liye Undertaking form ko jama karna hai jiske lie neeche die gayi link par click karein, Ham is from ke successfully submit hone par hee aapke order ki return complaint ko register kar sate hai. https://forms.gle/eZ31FauX38d5U2tC6
Aapki aur se Undertaking form praapt hone ke baad ham yah sunishchit karenge ki aapako trust pe policy ke anusaar aapke order ki liye refund ki update de di jaayegi.


Sir, Chinta naa karein form successfully fill hone ke baad aapko hamaari team 7 dinon me successfully refund ki update de degi aap chinta na karein.


Sir, Do not worry after the form is submittde sucsfully our team will give you the refund update within 7 days.



Session id : 7C51112C6B75666

Issues-order return related // empty parcel//Amount between 500-1000
Action: Replied on WhatsApp//link sent to update UT Form though link//status changed to pending
Communication-asked to submit UT Form by clicking on the link shared in chat and share UT //TAT shared: 7 days after submitting the form successfully//assurance given//cx agree






Replacment

ONLY REPLACEMENT AVAILABLE
Sir, main aapko bataana chaahata hoon ki is order ke lie keval replacement he available hai aur is baar main iska poora dhyaan rakhoonga ki aapako iss order me koi problem face nahi karni pade.


Sir, I would like to information you that only replacement is available for this order and this time I wil make sure that you will not face any defect in the order delivered to you.





Please give me a moment to register the replacement complaint of your order.
Aap mujhe thoda samay dijiye mein aapke order ke liye replacement complaint register kar sakun.

Cust Concern – cx want to replace the order///product defective not working
Action Taken – replied on whatsapp//pickup scheduled
Communication – info shared complaint taken ask cx to wait 48 hours for pickup update


REFUND



Can you please tell me the mode of refund you want for this order Snapdeal credit, Bank Account or UPI?

Thank you for confirming the mode of refund for your order, Please give me a moment to register the return complaint of your order.



Kya aap please bataayenge ki aap kis mode se refund karaana chahenge Snapdeal credit, Bank Account ya UPI ?

Refund mode confirm karne ke liye dhyanyawad, Aap mujhe thoda samay dijiye taaki mein aapke order ki return complaint register kar sakun.

Sir, Maafi chahunga refund ke liye haamre pass sirf Bank Account, UPI ya Refund Voucher he aviable hai, Kya aap please bataayenge ki aap kis mode se refund karaana chahenge Bank Account, UPI ya Refund Voucher?


Cust Concern – cx want to return the order/// Cx did not like the quality of the product
Action Taken – replied on whatsapp//pickup scheduled
Communication – info shared//refund mode confirmed//complaint taken ask cx to wait 48 hours for pickup update



DAMAGED PRODUCT

Sir, I have sent you a mail on your registered mail id [email protected] and I would request you to please share your damaged product image so that the pickup of your order could be done successfully.

CATP RETURN COMPLAINT



Okay Sir, I have registered the complaint for your order and within 24-48 hours our team will gve you the return complaint update for your order.

Sir, Mene aapke order ke liye return complaint register kar di hai aur aapko hamaari team 24-48 ghanton me return complaint ki update de degi aap chinta na karein.




Cust Concern – cx want to return the order///Return time period over
Action Taken – replied on whatsapp//complaint made in CATP
Communication – Denial given for the refund//cx angry//TAT Shared: 24-48 hours for update



TIME LEFT IN GIVEN TAT FOR REFUND

Sir, Aapke order ke failed transaction me refund aane me 72 hours ka time lagta hai kisme abhi 24 gahnte bache hue hai aap chinta na karein adhiktum 24 hours mai aapke iss order ka refund amount khud waps aa jaenge.


Sir, The comaplaitn for your orde was alredregsierte two day ago and iot take 48 hours for the pickup and 24 hours is still left in that Sir, Do not worry witgin 24 hours your order wil be picked up.

CCA MARKED

Sir, Jese ki check kar paa rah hun ke aapke order ka pickup ho chuka hai aur aapke replacement order ki update aapko hamaari team 24-48 ghanton me de degi aap chinta na karein.

Sir, As I can check the pickup of your order is already done successfully and within 24-48 hours our team will give you the update regarding the replacement complaint of your order.

Cust Concern – cx ask about complaint status//CCA Marked
Action Taken – replied on whatsapp
Communication – ask cx to wait 24-48 hours for replacement order status//assurance given//Cx agree




ASKING NEFT
Sir, Have you submitted the bank details on the mail sent by our team on your mail id [email protected]?


Sir, Kya aapne hamaari team dwaara apke registredmail id par bjehe gaye mail par apni bank details bheji?

Thank you for confirming your mail id Sir, I have sent you a mail in your registered mail id and I request you to please share your bank details with us in that mail and after getting the bank details from your side our team wil give you the refund update from your order within 24-48 hours.


Yes Sir, We have recieved the bank details from your side today and do not worry now within 24-48 hours our team will surely send you the refund update for your order.





Mail ID confirm karne ke liye dhanyaawaad Sir, apse request hai aap apne account details share kar dejeyai, uske leyai mai apko aapki registered mail id [email protected] par ek mail send kiya hai uss us par aap apni bank details bhejh dijiye aapki aur se bank details milne ke baad hamaari team aapko 24-48 ghanton me refund ki update de degi aap chinta naa karein Sir.


Session id : CD969E6B9486B7F

Cust Concern – cx ask about refund status//Bank details missing
Action Taken – replied on whatsapp//macro sent
Communication –asked cx to send the bank details in the mail///TAT shared: 24-48 hours//assurance given//cx agree




Ji Sir, Aapki aur se bank detail hamein aaj mil chuki hai aur aapko 24-48 ghanton me zaroorr hamaari team se refund ki update mil jaayegi aap chinta naa karein.


Cust Concern – cx ask about refund status//Bank details recieved
Action Taken – replied on whatsapp//macro sent
Communication –infor shared that we have recieved the bank details///TAT shared: 24-48 hours//assurance given//cx agree



ASKING UPI DETAILS

Sir, As I can check that your refund is not initiated from our end because your UPI details are not present here, I have highlighted teh return complaint of your order on priority basis and our team will send you a link on your registered mobile number within 24-48 hours and I request you to please share your UPI details by clicking on teh link and then our our team wil give you the refund update for your order as soon possible.
after receiving the UPI detail from your side our team will give you the refund update within 24-48 hours.




Jesa ke check kar paa rahe hoon apke UPI details yahan present na hone ke karan apke refund initiate nahi ho paya hai, Sir, Mene aapke order ki return complaint ko priority basis par highlight kar diya hai aur aapko hamaari team 24-48 ghanton ke andar aapke registered mobile number par ek link bhejhegi us link pr click kar ke aapko bas apni UPI details share karni hai aur aapki aur se UPI details milne ke baad hamaari team aapko jald se jald refund ki update bhi de degi aap chinta na karein Sir.


Cust Concern – cx ask about refund status//UPI details missing
Action Taken – replied on whatsapp/status opened
Communication –asked cx to send the UPI details in the link sent in the SMS on registered mobile number ///TAT shared: 24-48 hours//assurance given//cx agree



ONLY ONE SUBORDER


Cust Concern – cx want to return the order///cx got only one order he ordered of two
Action Taken – replied on whatsapp//pickup scheduled
Communication – info shared//TAT shared: 48 hours for update///assurance given//cx agree



ITEM MISSING BELOW 500

Do not worry Sir I have registered the return complaint for your order and you do not have to do pickup for this order, We just need your cooperation in thoroughly investigating this matter. Therefore, we request you to allow us a maximum of 7 days for a detailed investigation.
Please accept our apology for the inconvenience.





Cust Concern – cx want to return the order///cx got empty parcel//below 500
Action Taken – replied on whatsapp//
Communication – info shared//TAT shared: 7 days for complaint update///assurance given//cx agree

ITEM MISSING ABOVE 500

Sir, We need your cooperation in thoroughly investigating this matter. Request you to duly fill and sign the undertaking form which is sent to you over your Registered Email ID and send back to us with the images of empty pracel and invoice. After that we will update after investigation within the next 7 days.
We are sorry for the inconvenience and will get back to you asap!


Asuvidha ke liye maafi chaahunga Sir, Apni mail id confirm karne ke liye dhanyawaad mene aapko abhi aapki registered mail id [email protected] par ek mail bhejha tha ap us mail ko ek bar check karein us mail par aapko ek link di hogi us link ko click kar ke aapko ek UT Form milega aapko use download kar ke uska printout nikaalna hai aur usse fill kar ke hamein empty parcel ki packaging aur invoice ke saath bhejhna hai aapki aur se hamein jab saari details mail dwaara mil jaayengi to aapko hamaari team 7 dinon me return complaint ki update de degi aap chinta na karein.




Sir, Aapki aur se bank detail hamein kal 9:47 pm
par UT Form mail dwaara mil chuka hai aur aapko 6 dinon ke andar hamaari team se refund ki update mil jaayegi aap chinta naa karein.



Yes Sir, I have checked that you had sent a mail from [email protected] mail id on our mail id Yesterday at 1:11 pm but the UT form images are missing in it due to some technical issue, So I would request you to send the images of UT Form filled with images of empty parcel and invoice. After that we will update after investigation within the next 7 days.





Sir, Aapke iss order ka pickup nahi hoga kyunki aapko empty box mila hai aapko bas hamein mail par UT Form, empty parcel ki packaging aur invoice ke saath bhejhna hai aapki aur se hamein jab saari details mail dwaara mil jaayengi to aapko hamaari team 7 dinon me return complaint ki update de degi aap chinta na karein.



Issues-order return related // empty parcel//above 500
Action: Replied on WhatsApp//macro sent
Communication-Info shared on chat // apology done / asked to fill and share UT form and snapdeal packaging and invoice//TAT shared: 7 days//assurance given//cx agree

IMAGES RECIEVE

I have sent you a mail in your registered mail id and I request you to please share your damagd product images with us in that mail and after getting the damagd product images from your side our team wil give you the retrun compliant update from your order within 24-48 hours.


Cust Concern – cx ask about complaint status//cx got damaged product
Action Taken – replied on whatsapp//Macro sent
Communication – Asked cx to send the product image on the mail sent by our team///TAT shared: 24-48 hours after receiving the images




REFUND INITIATED

I have checked the details and your ₹549.00 refund was initiated on 17/12/2022 by us and banks usually take around 7-10 working days to reflect the amount in your account.
Don't worry, your refund will reflect in your account on or before 30/12/2022.


Sir, jesa ke check kar paa raha hoon apka ₹2,398.00 ka refund amount hmarae tarf se 19/12/2022 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai adhiktam samay 7-10 working days leta hain.
Chinta mat kijeyai sir, apka refund 30/12/2022 tak ya usse pehle apke bank account me bhi show ho jaega.

Cust Concern – cx ask about refund status//refund initiated but cx did not get it
Action Taken – replied on whatsapp
Communication –info shared//TAT shared: 8 working days for refund update //assurance given//cx agree



NEFT WENT ON HOLD

Sorry, that you are facing such an issue. Your refund complaint is already registered and our team is working on it but don't worry within 24 hours your refund will be transferred in your bank account.




Cust Concern – cx ask about refund status//neft went on hold yesterday
Action Taken – replied on whatsapp
Communication –info shared//TAT shared: 5 days//apology given//assurance given//Cx agree

REFUND VOUCHER

Sir, As I can check the Snapdeal credit of ₹575.00 was initiated on 24/12/2022 by us and you can use this Snapdeal credit to buy any product in Snapdeal by selecting voucher as the payment mode at the end while placing the order.


Sir, As I can check the refund voucher of ₹799.00 you can use this snapdeal credit to buy any product in Snapdeal by selecting snapdeal credit as the payment mode at the end while placing the order.




Mein jesa ke check kar paa raha hoon apke order ke liye ₹549.00 ka refund voucher/Snapdeal credit hamaare tarf se 6/12/2022 ko initate kiya tha aur aap order place karte waqt end me payment mode par Snapdeal credit select kar ke kisi bhi product ko Snapdeal se kharidne me use kar sakte hai.






Sir, Mujhe aapako yah bataate hue khushee ho rahee hai ki aapkaa Rs190.00 08 January 2023 ko aapake Snapdeal credit mein successfully transfer kar diya gaya hai.

Mein aapko bataana chaahata hoon ki aapaka snapadeal credit ki 1 saal ki validity hogi aur aap iska use kar ke order place karte waqt payment mode par Snapdeal credit option select kar ke kisi bhi product ko Snapdeal se kharidne me use kar sakte hai.






Maafi chaaunga apko refund ab bank account me nahi mil paayega kyuki aapke order ka refund already snapdeal credit me transfer kar diya gaya tha to aapke order ka aap is voucher/Snapdeal credit ka use kisi bhi product ko Snapdeal se kharidne me use kar sakte hai.

Sir, I apologies the snapdeal credit now can not be transferred back to bank account but you can use this snapdeal credit to buy any product in Snapdeal by selecting snapdeal credit as the payment mode at the end while placing the order


Cust Concern – cx ask about refund status//refund successful in snapdeal credit
Action Taken – replied on whatsapp
Communication –info shared/Snapdeal credit details shared //assurance given//cx agree


DELETE THE ACCOUNT


Sir, I apologies I am not authorized to delete the snapdeal account.
Sir, Maafi chahunga mein Snapdeal account delete karne ke liye authorize nahi hun.


Okay Sir, I have taken the request to deletion complaint for you snapdeal account and within 24-48 hours our team will give you update on this regarding this.
the snapdeal account and within 24-48 hours our team wil give you update regarding this.

Okay Sir, Mene apake account deletion ki complaint register kar di hai aur aapko 24-48 ghante me hamaari team update bhi de degi.


Cust Concern – cx want to delete the snapdeal account
Action Taken – replied on whatsapp
Communication –denial given many time// complaint registered //TAT shared: 24-48 hours//cx agree




CONTACT THE BANK

Sir, I have checked the details and your refund of ₹1,299.00 was initiated on 03/12/2022 by us and banks usually take around 7-10 working days

Don't worry, your refund must had been reflected in your account on or before 13/12/22. If you have not received the refund even after contacting the bank you can contact us again and we will be available here anytime of the day to help you and to make sure that you will get full refund for your order.



Sir, jesa ke check kar paa raha hoon apka ₹399.00 amount hamaare tarf se 27/7/2022 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai refund amount adhiktam samay 7-10 working days leta hain.
Chinta mat kijeyai si, apka amount18/10/22 ko ya usse pehle he apke account mai bhe show ho gaya hoga. Apse request karunga please aap ek baar apne bank se eske regarding contact kare aur agar aapko bank se contact karne par bhi refund nahi mila hoga to aap hamein fir se contact kar sakte hai ham aapki shahyta ke liye har smy available hai aur ham iska poora dhyaanm rakhege ki aapko poora refund mile.

Cust Concern – cx ask about refund status//refund initiated cx did not get the refund
Action Taken – replied on whatsapp
Communication –info shared//asked cx to coordinate with the bank/assurance given//cx agree

Sir, jesa ke check kar paa raha hoon apka ₹799.00 amount hamaare tarf se aake amazon wallet me 7/11/2022 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai refund amount adhiktam samay 24 ghante leta hain.
Chinta mat kijeyai si, apka amount 18/10/22 ko ya usse pehle he apke account mai bhe show ho gaya hoga. Apse request karungi please aap ek baar apne bank se eske regarding contact kare aur agar aapko bank se contact karne par bhi refund nahi mila hoga to aap hamein fir se contact kar sakte hai ham aapki shahyta ke liye har smy available hai aur ham iska poora dhyaanm rakhege ki aapko poora refund mile.



UTR NUMBER

I have checked the details and your 449 refund was initiated on 8/12/2022 by us it must be reflected in your bank account. I would request you to please get in touch with your Bank to confirm this refund information by sharing this reference number 234216631289.


Sir, jesa ke check kar paa raha hoon apka ₹449 amount hamaare tarf se 8/12/2022 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai refund amount adhiktam samay 7-10 working days leta hai aur ab taak aapka refund aabke bank account me bhi reflect ho gaya hoga. Apse request karunga please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath 234216631289.


Cust Concern – cx ask about refund status//refund initiated but cx did not get it//TAT breached
Action Taken – replied on whatsapp//UTR number shared
Communication –info shared//asked cx to visit bank to check the refund status//assurance given//cx agree

BANK STATEMENT

Asuvidha ke liye maafi chaahunga Sir,aaa-p chnta na karein aapko poora refund milega, Aap mujhe thoda samay dijiye taaki mein aapki order ke missing refund ki complaint register kar sakun.




Apni active mail id confirm karne ke liye dhanyaawaad Sir, Mene aapko abhi ek mail send kiya hai aur aapse request hai aap apne bank statement PDf form mai 18 Sep, 2022 se lekar aaj tak ke, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar raha hoon aap us par reply kar dejeyiga. jaise he hamein aapki bank details receive hogi hamaare team ke tarf se apko 24-48 hours mai update kar deya jaega.


Sir, I have sent you a mail on yor regietred mail id and I request you to please share your bank statement in PDF form, for the same I am sending you a mail I request you to please share the bank statement on that mail. Once we will receive your details our team will revert back to you with maximum 24-48 hours.


Cust Concern – cx ask about refund status//refund initiated but cx did not get it
Action Taken – replied on whatsapp
Communication –info shared//asked cx to send the bank statement on the mail//TAT shared: 24-48 hours for refund update after receiving the bank statement//assurance given//cx agree


TEAM TRIED TO CALL

Sir, Our team tried to contact you on but you were not available at that time but do not worry I have highlighted the complaint of your order on priority basis and our team wil again contact you within 24-48 hours between 8 AM to 9 PMand your refund will be initiated after the call get disconnected.

Sir, Mein jesa ki check kar paa raha hun hamaari team ne apko kal 4:45 pm pa band details confirm karne ke liye call karne ki koshish ki thi par aap uss samay available nahi the aap chinta naa karein mene aapke refund complaint ko fir se priority basis par highlight kar diya gaya hai aur aapko 24-48 ghanton me contact kiya jaayega aur call khatam hote he aapka refund bhi initiate karva diya jaayega.

Okay Sir, I have mentioned your mobile number 9656988772 to our team and you will be contacted on this number.

Okay Sir, Mene apka numebr apni team ke sath sahre kar diya hai aur aapko numeb apr coatcty kiya jaayega.

confirm the bank details

I am sorry for the inconvenience caused Sir, Our team tried to contact you to confirm the bank details for your order on but you were not available at that time but do not worry I have highlighted the complaint of your order on priority basis and our team wil again contact you within 24-48 hours and your refund will be initiated after the call get disconnected.




Cust Concern – cx ask about refund status//Team tried to call but cx was not available
Action Taken – replied on whatsapp
Communication –info shared/TAT shared; 24-48 hours///assurance given//cx agree


RPI DENIAL


Cust Concern – cx ask about refund status//rpi denial
Action Taken – replied on whatsapp// denial given
Communication –info shared//denial given once//apology given//cx agree

Sir, Mene apke order ke liye fir se return complaint open kar di hai aur complaint ko priority basis par highlight kar diya hai aur aap chinta naa karein aapko 24-48 ghanton me hamaari team update de degi.


Do not worry Sir, I have re opened the return complaint for your order and within 24-48 hours our team will give you the refund update for your order

Cust Concern – cx ask about refund status//rpi denial
Action Taken – replied on whatsapp// denial given
Communication –info shared//denial given once//cx angry want refund//TAT shared: 24-48 hours//apology given

EXTRA ASSURANCE

You're most welcome Sir, We are trying our level best will get the best service that you deserves as you are our valuable customer.


You're most welcome Sir, Ham poori koshish kar rahe hai ki aapko best service provide karein jo aap deserve karte hai.

You're most welcome Sir, Ham poori koshish kar rahe hai ki aapko best service provide karein jo aap deserve karte hai aur mein iska poora dhyaan rakhoonga ki aapko fir se ye problem face nahi karni pade.







You're most welcome Sir, We are trying our level best will get the best service that you deserves as you are our valuable customer and I will ensure that your order's pickup and refund will be done as soon as possible.



Aapka dhanyawaad Sir, Ham poori koshish kar rahe hai ki aapko best service provide karein jo aap deserve karte hai aur mein iska poora dhyaan rakhoonga ki aapke order ko jald se jald deliver karva sakun.



There is no need to worry, I've done all possible things and I assure you that your order's pickup and refund will be done successfully as soon as possible.


Chinta karane kee koee aavashyakata nahin hai, Mein poori koshish karuga jald se jald aapke order ka pickup aur refund karva saku.




Thank you for understanding and for your patience Sir, I will make sure that you will not face this problem again and your order's pickup and refund will be done as soon as possible.


Thank you for understanding and for your patience Sir, I will make sure that you will not face this problem again and you will get the refund for your order as soon as possible.



You're most welcome Sir, Thank you for understanding and for your patience Sir, I will make sure that you will not face this problem again and your order's refund will be given to you successfully as soon as possible.


Patience banaaye rakhne ke liye aur samajhne ke liye dhanyawaad Sir, Mein iska poora dhyaan rakhonga ki aapko fir se ye problem face nahi karni pade aur aapke order ka jald se jald pickup aur refund karva diya jaaye.



Sir, Our team will give you update for your empty parcel return complaint within within 7 days and 7 day is the maximum time for the refund update do not worry you will get the update from our team even before 7 days as I have highlighted the complaint on urgent basis




ONE MORE CHANCE

Sir, I know there is delay in the refund of your order but do not worry I have highlighted the complaint of your order on priority basis and referred it to our seniour team so that you will not face this problem agian and get the resolution for your order as soon as possible from our seniour team, Please give me a chance I will not dissapoint you.

Sir, Maafi chaahunga ki aapke order ke pickup aur replacement me dairi hui par aap chinta naa karien mene aapke order ki replacement complaint ko priority basis par highlight kar diya hai aur apni senior team ko bhi refer kar diya hai taaki ye problem aapko fir se face naa karni pade aur aapko jald se jald aapke order ka pickup aur replacement ho jaayega, Aap please mujhe ek chance dijiye mein aapko niraash nahi karoonga.