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Cust Concern – cx ask about refund status//bank details were missing
Action Taken – replied on whatsapp//eod filed
Communication –info shared//TAT shared: 6 days for refund update //assurance given//cx agree
SELF SERVE
Cust Concern – cx want to return the order/// Cx has size issue with the product
Action Taken – replied on whatsapp//sent sms
Communication – info shared//self serve guide
SNAPDEAL CREDIT REFUND DONE BUT NOT SHOWING IN HIS APP
Session id : 1B306261C4BC031
Cust Concern – cx ask about refund status//refund successful in snapdeal credit but it is not showing in its app
Action Taken – replied on whatsapp
Communication –info shared//asked cx to share the screenshot of snapdeal credit in [email protected]//assurance given
empty pacel 500-1000
Aapka suborder number 54918850582 hai. Sir aapko iss order ko return karnaane ke liye Undertaking form ko jama karna hai jiske lie neeche die gayi link par click karein, Ham is from ke successfully submit hone par hee aapke order ki return complaint ko register kar sate hai. https://forms.gle/eZ31FauX38d5U2tC6
Aapki aur se Undertaking form praapt hone ke baad ham yah sunishchit karenge ki aapako trust pe policy ke anusaar aapke order ki liye refund ki update de di jaayegi.
Sir, Chinta naa karein form successfully fill hone ke baad aapko hamaari team 7 dinon me successfully refund ki update de degi aap chinta na karein.
Sir, Do not worry after the form is submittde sucsfully our team will give you the refund update within 7 days.
Session id : 7C51112C6B75666
Issues-order return related // empty parcel//Amount between 500-1000
Action: Replied on WhatsApp//link sent to update UT Form though link//status changed to pending
Communication-asked to submit UT Form by clicking on the link shared in chat and share UT //TAT shared: 7 days after submitting the form successfully//assurance given//cx agree
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