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ztp - call avoidance
byebye - you can end the call now (only customer can end)
accnt number, best call back number, reason of callback of customer
adding own equipment - eintein, adding rent equipment - biller
"im having an error here, so what i need to do is to make a ticket for.."
for promotion- eligibility of the account, promotion for iphone, eligibility for DPP (device payment plan),
Termination: not following right or skipping ITG-first ending the call (agent cannot end the call)-call avoidance
SN # - ITG
ROADMAPPING - STARTS BEFORE ITG STARTS
8344100010012132 - (484) 480-6637
HDMI - What do you seen on your screen? - No signal - wrong input
Check biller if there is an approriate service -"is the issue resolved?"- ask for error message
most of the time there are multiple HDMI cable
HDMI port
8DTA - the signal we will be sending will not turn off the cable
just to check the cables are put correctly
unplug the HDMI for 5 seconds
LEGACY BOX ACTIVATION
-after advise to customer to unplug HDMI for 5 seconds and plug again. mangutana if you see somethin on your screen. "NO SIGNAL". that means your tv is not yet set to correct input. can you please grab your TV remote? please press input or source button please select HDMI 1. status code 224.
Model of remote XR2-san, changed channels, volume, remote is now programed, xfinity mobile offers promos if you want to upgrade lines, what service provider are you using now? ACP- credit up to $30 per month if your qualified. you can in national verifier
BYOD - pay for only plan itself
XRE10000 - niattempt ug activate/ self activate ("is this the first time you tried to activate with me or did you try it earlier on your own?")
"Debra, were you able to select the right language?"
send signal - restart
you will not waste time spending on the phone because you can schedule a callback yourself.
SSO (Self Service Option):-Xfinity Stream App-Xfinity My Account App
CLOSING SPIEL:
"thank you for being my hands and ears in this process""is there anything else i can help you with?""i will tag this ticket as resolved because you can now see picture""before i let you go i would appreciate any feedback from you in regards to the services""again this is emillene stay safe""happy holidays"
wireless gateway without router
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