Notes

Xfinity mobile line features
The amazing part of the Xfinity mobile lines are the features which help customers to save their money with great offers and plans
-Powerful nationwide 5G network and millions of secure WiFi hotspots included at no extra cost.
-The more unlimited lines you have, the lower the price per line each month.
-Switch between Unlimited and By the Gig data anytime and only pay for what is needed.

Details needed to activate the mobile line
-Account holder first and last name
-Account number
-Billing pin
-Last 4 digits of SSN
-Billing address

Automatic Payment Deferral
Xfinity Mobile customers may defer their next automatic payment to their next due date, prior to their automatic payment date if they meet all the following eligibility requirements:
-The customer regularly scheduled Xfinity Mobile automatic payment has not already failed.
-They have not been granted an automatic payment deferral in the previous three months.
-Their Xfinity Mobile account is not suspended or disconnected (i.e., deactivated).
-They have been an Xfinity Mobile customer for at least three months and successfully paid at least one Xfinity Mobile
billing statement.
*The customer must request their automatic payment deferral prior to their automatic payment date. If we've already attempted to process their automatic payment, it cannot be deferred.

Repayment Plans
*Xfinity Mobile customers can only enroll in a repayment plan with monthly installments if they have a past-due balance that will result or has resulted in their service being hotlined or suspended.
*When we process a customer's request to open a repayment plan, service on their Xfinity Mobile line(s) is restored within four hours.
*The number of monthly installments available varies based on the account’s past-due balance. Each installment must be at least $25. If the account’s past-due balance is under $75, the repayment plan can only have one installment.

Low Debt High Debt
Past-due balance Less than $500 $500 or more
Installments One or three One, three or six
Months Up to three Up to six
Notes:-
*If the repayment plan is one installment, the installment must be scheduled for at least nine days out from the
repayment plan creation date.
*If the repayment plan is more than one installment, the first installment must be scheduled for at least four days out
from the repayment plan creation date.
*The first installment always must be scheduled within 30 days of the repayment plan creation date.

Customers do not qualify for a repayment plan when:
-Their Xfinity Mobile account is already disconnected (i.e., deactivated) for any reason,
-They haven't paid at least one regular billing statement since joining Xfinity Mobile,
-Their previous repayment plan ended due to a missed payment, and they haven’t paid off the past-due balance covered
by the previous repayment plan,
-Their account was enrolled in a repayment plan with more than one installment within the last six months, or
-Their Xfinity Mobile billing statement is being deferred to their next automatic payment date.

Mobile line suspension
-The general voluntary suspension maximum duration is 14 days and there will be charged for the line packages, DPP
and XMPP
charges as well
-The military voluntary suspension maximum duration is 39 months, there will be remain the charges of the DPP and
XMPP, there will be no charges for the lines and plans
-If the customer didn't activate the line before ending the suspension period the line will get deactivated and if the
customer want to restore the service he will need to pay full amount of the device in the military suspension period.
- in the general voluntary suspension, the line will automatically will get activated after the time period of 14 days, and
the card on file will get charged for the services as usual

Time period for the hotline, suspension, and disconnect
-The line will get hotline after 10 days of the due date (after 30 days of the bill end date)
-The line will get suspend after 40 days of the due date (after 60 days of the bill end date )
-The line will get disconnect after 70 days of the due date ( after 90 days of the bill end date )
If the Xfinity mobile line is in involuntary suspension status, then the customer need to update the card details on the account file and need to pay full due amount on the account
Also if a account get disconnected for non pay, the customer will need to pay all the past due and outstanding amount in the account for resume the service

XM DOC ID
How21155 Xfinity internet plan
Prd1450 Xfinity eligibility
How12331 Billing Cycles and Bill Due Dates – Xfinity Mobile
POL2069 Xfinity Mobile Non-Pay Suspension and Disconnect Policy
HOW20931 Flexible Payment Options for Xfinity Mobile Customers
POL20044 Xfinity Mobile Repayment Plan Policy
HOW14174 View Automatic Payment Deferral and Repayment Plan History – Xfinity Mobile
POL2088 Xfinity Mobile Return and Exchange Policy
How11877 Activate a Device – Xfinity Mobile
How13393 Manually Adding $25 Line-Access Fee Discount in CRM - Xfinity Mobile
HOW11871 Assisting With Xfinity Mobile Protection Plan Claims
HOW13318 How Does the Xfinity Mobile Protection Plan Work?
HOW13318 What are the details of the Xfinity Mobile Protection Plan (XMPP)?
How12545 Reset Network Settings - Xfinity Mobile
HOW13358 How do I activate my phone?
How20432 Global Travel Pass FAQs
How12485 Xfinity Mobile Device Unlock Requests – Agent Instructions
HOW13542 Deactivating an Xfinity Mobile Line of Service
How12572 Entering Porting Information Into XM360 - Xfinity Mobile
How6396 Create Your Xfinity ID