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The clients desired resolution: cancel the reservation
Did you call the hotel: What was the outcome: n/a
Did you call AAS: What was the outcome: n/a
What else did you do to resolve the situation: i told the customer the time for the refund (3-10 business days)
What was the final outcome of the call: the reservation was cancelled free of charge
Resolved or Escalate: Resolved
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Marsha - 228692323
Ryan - 13832798383 Neizan - 54440838
Louise - 13663940380 7277348851
Shane - 229242149
Dulce - 221739000
Mary - 13863696378
May - 229056787
Natali - 227312268 [email protected]
Rita - 221957277 8005354028 Kim Shaun front desk
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