Notes

Tell me about yourself.
I graduated from Reliance College with a diploma in business management.

Working experience
I am currently working as a customer service associate in Novelship. I act as the bridge between the company and the user to solve their problem. Before this, I worked as a Purchaser at CZM which is an e-commerce company. I have collaborated with the marketing and supplier team to source products and negotiate the best price. Also, I have developed excellent communication skills as I am required to communicate with suppliers to ensure product detail and coordinated effort with the support team from the Philippines to create a good product listing. During my 2 years with them, I managed to reduce the product cost and save almost USD5 sent for each high sale product. I learned so much and gained valuable industry knowledge. And now I'm looking to expand my experience in this industries to explore something new and develop my communication skills even further with your company.

What your personality?
I am friendly, motivated, positive and attention to detail. I can quickly adapt to a new environment and like to take on challenges. I'm a problem-solver by nature. My goal when I working on a problem is to get their issue resolved as quickly and efficiently as possible.

What is your hobby?
My hobby is traveling. Traveling allows me to adapt to new situations and use my organization and planning skills to ensure I have the most fun I can. I love seeing new places, so if I am not traveling, I will always seeking travel inspiration from others on social media, always on the lookout for the best place to go on my next trip.

What are your interests?
My interest is discovering new foods. I’m a foodie. My friends and I love trying new restaurants in town as soon as they open and it’s also a great activity to share with friends. It’s a fun way to make sure we keep in touch and share experiences even when we’re busy with other things.

What did you do during X-month gap?
At the time, because of my family reason. I had to assist my parent's restaurant business due to a lack of manpower. But now, the problem had been solved and I am looking to go back to an e-commerce role full-time job. *** I am responsible to take orders from customer and manage and order stock for the restaurant.****
During the gap months, I have also been taking online course to enhance my digital marketing knowledge and I have learn and obtained the certificate in digital marketing and google ads search. Also, I am interested in the Korean Language, so I self learn the language by going through the online tutorials videos.

Strength & Weakness
[x] Able to stay focused on my work and finish task in advance of deadline. During my time as a purchaser, I successfully sourced and quote products price within the time frame and complete tasks before the due date.
[x] Attention to detail. I paid careful attention to my work. From my previous job, I need to ensure that the product cost is accurate to avoid any financial loss to the company.
[ ] Experienced of working with colleagues from different countries. After 2 years of working in the e-commerce field. I coordinated effort with support team in Philippines to produce solid end results for the product page. Also, I work closely with supplier team from China to present our products.
[ ] Good at multitasking. From my previous experience, I learned to plan ahead and that are prioritise. At the end, I still able managed to finish task on time and avoided unnecessary problem.
[x] I worked well under pressure. One time I was supposed to complete a task for my manager within the deadline. My colleague had the same deadline, but she had to take a leave of absence due to personal reasons. I was forced to take up both tasks at the same time, but I did not let the stress affect me. Instead, I came up with a very detailed time management plan and found new ways to boost efficiency that enabled me to deliver both projects on time.
- Weakness
[ ] Lack of confidence when public speaking. I have been anxious when presentations. However, i have been really working on this issue by practice more and I will take chances to voice out my concerns so that we can work more effectively and efficiently.
Sometimes get too involved in a customers case. Sometimes it just takes longer than what my colleagues spend with clients. I will try to improve by making sure I know our products inside out and know who to go for help so that the process of solving problem is quicker.

What do you learned from previous job?
NS - I had improved my problem-solving skills. There was a time a customer was angry with the product and he request for a refund without any reason. First, I asked him why he was unhappy. It turned out that he actually received the item with different material. Then, I escalated the issue to another team to double-check the material. Unfortunately, they told me because of their mistake and they are sending the wrong item. I acknowledged the situation and apologized to the customer. Then, I offered to refund the full amount to customers upon returns of goods. I also mentioned it to my manager who was able to offer him a complementary discount code. Lastly, the customer happily accept the offer and thanks us for being prepared and managed to fix his issue. Lastly, I think being prepared can helps me stay calm in stressful situations.
CZM - I have improved my time management skill. There was a situation from my previous job where the company want to launch minimum 100 products in 1 day. So, I need to handle the large workload. I tried to determine the priority products and work from the most important to less priority products. At the end, I able to maintain the quality and complete all the tasks on time and the company also successfully launched the products online. I found that meeting deadlines is all about using time wisely and being organized and focused.

Why did you leave your previous job?
NS - Due to the customer service position nature, the role requires me to work on shift. And I found that I am not comfortable working on the rotational shift and I am hard to focus on the night shift. So, I decided a change would be best for my health.
CZM - At that time, because of my family reason. I had to assist my parent's restaurant business due to a lack of manpower. I hope to be able to work on a different platform and new challenge to better develop my skill sets at work.

Why you leave your previous job without securing a offer?
The reason is because I need some time to look for a career that aligns with my skill. I am exploring different opportunities for my career.

What is your biggest achievement?
Biggest achievement was procuring within time frame to ensure no backlog task. This was very challenging as I had to tackle many obstacles such as the product specifications, stock, shipment and price. At the end, I was glad as everything turn out with great benefits for everyone involved.

What are your career goals?
Short term - l hope to be able to make myself familiar with the job scope and procedure in this position. In the mean time, I would like to enhance my skill in this position.
Long term - To be honest, I don’t have a clear goals or plan, but I will keep explore my strengths during my work and hope to be able grow with the company.

What is your previous company and job?
- NS is an online marketplace for authentic, limited-edition sneakers and apparel that allow users to buy and sell items on the platform. I act as the middle person to solve the problem from the seller and buyer. Also, I assist in procurement task, such as follow-up on order delays and making disputes with other platforms.
- CZM is an e-commerce and digital marketing advertising company who sold product on e-commerce platform by creating and publishing video ads to attract customer to make purchasing decision.
I act as a middle person to communicate between supplier and marketing team. I responsible on sourcing potential products that are requested from media buyer and negotiated products in terms of price, quality, stock and shipment with suppliers in China. Also, I assisted in products listing, such as uploaded product to Shopify and created good marketing materials such as product images and descriptions.

Describe your first 3 months in CZM.
NS - In the first month, I focused on the self-learning training and actively seek for help and ask questions whenever I met difficulties. My manager and team member guide me on the basic knowledge, protocols, and tools such as (Zendesk). I paid attention to all information and jot down all important notes for future reference. In the second month, I am able to process up to 50 tickets on a daily basis. Also, I constantly asked for feedback from my team leader to know where can I improved. I have learned and improved my communication skill as I am required to communicate with customers and other colleagues to learn more. I slowly become familiar with what I did and everything went smoothly. My manager commented that I am a quick learner and fast to catch up on the work.
CZM - During my time at CZM, in the first month, my manager focused on guiding me on the basic daily task. I paid attention on all information and jot down all important notes for future reference. In the second month, I started to take over the tasks independently. Also, I constantly asked for feedback from my team leader to know where can I improved. I have learned and improved my communication skill as I am required to communicate with other colleagues to learn more. By the third month, I slowly become familiar with what I did and everything went smoothly. I passed my probation and my manager commented that I am a quick learner and fast to catch up on the work. That’s how I sum up my first 3-month on CZM.

Most challenging task
I think multitasking is challenging and it distracted me to focus on my task.
In my previous position, there was a day I was on a high-priority task. While doing so, my manager called my into a meeting over the phone. I was unable to move away from my work, so I joined the call and continued. Due to the high priority nature of my current task, I had to keep working. I chose to multitask because I needed to complete both objectives at the same time, as they were both very important. At the end, I managed to complete the task and able to fulfill the requirement and instructions from my manager during the phone meeting. I learned to make a to-do list and learn to prioritize and jot down all important notes.

How do you handle boring repetitive work?
I actually prefer repetitive task. I think it can maintain self-driven as we can learn more in repetitive task as repetitive task can brings different experience and growth to me. By doing repeating task, i think it can also improve efficiency and effectiveness. ( my works are on daily basis)

How do you handle stress / time?
Having a good time management skill helps a lot on managing and handling stress, especially if I have to deal with many tight deadlines. I will prepare a to-do list to list down the tasks for the day, based on the priority and urgency of the task.
When I am in a too stressful situation, I will reach out to my managers, let them aware of my current backlog tasks and always keep them posted with the current progress. Secondly, I learn how to priortise and always do the most urgent and important task first. Thirdly, in the future try to fight for an extension of deadline to deliver a good result.

How do you handle conflict?
I have never had a conflict or disagreement with my manager because I think I am not as experienced as my manager. I am always respectful on others opinion and keep my positive when approached diversity. However, if this happen to me, I think communication is the key. What I will do is ask for a time to discuss the problem in calm polite way to focus on the solution.

How do you handle criticism?
I have never had a criticism happen in my previous job. If this happen to me, I will be humble to accept the criticism and take down the problem and look forward to improve. I will also seek for opinion and feedback from manager and colleague to improve.

How do you work in a fast paced environment?
I will prepared a to do list and prioritise the most urgent task to less urgent task. I would say that I am fast learner. I able to catch up the task quickly and I find that I catch onto new projects and systems quite easily. I am also happy to pass the knowledge to others so that we can all work well together for our goals.

What kind of environment do you work best in?
I can be flexible when it comes to my work environment. From your job description, it looks like the environment is fast-paced and structured. I enjoy working in an area that are rapid-growth and I think this kind of environment is suitable for me to growth. 我理想的工作环境和氛围是积极向上的，团队凝聚力强，对于个人有足够的成长空间。我更看中工作和岗位本身的内容和发展，同时，我认为自己是一个适应能力较强的人，包括我之前的工作经验，锻炼了我的适应能力。(fast learner)

What is your expectation from the company?
My expectations for the company would be to provide a work environment in which I can contribute to the team, I receive appreciation for my contributions, I have job stability and the ability to grow with the company.

What you expect from your manager?
I would like to be able to go to my manager if I have an issue or idea and to be able to feel comfortable in expressing my thoughts. I would also expect my supervisor to be open and honest with me and to let me know if there is anything I could improve upon or do differently in my work.

What can we expect from you during the first 3 months?
At first, I hope to focus on training and catching up on my task and become familiar with your company's processes and procedures. I would like to spent time on communicate and connect with colleagues to understand their role in the company. Later, I would like to implement my training into action with my supervisor to optimise my performance. By the third month, I ready to have solid foundation to perform my task and understand the company' process.

What animal you would like to describe yourself?
horse is the type of animal I would be because I’m focused, and able to work independently or in a group. So, i am flexible and capable of getting my work done in different environments.

If you were an animal, what would you choose to be?
I would love to be a giraffe because of it long neck so I can easily to see far away things. I can also see things from different perspective. This would give me a competitive advantage and I will be able to make significant progress in my career.