Notes

Hi, thank you for calling Comcast, my name is Arvin, may I have your first and last name please?

let me confirm again your name is karen friday

Unimaginable that you are the same name of my grandmother you know that. My grandmother is the mother of the whole house. She is the one who takes care of the whole family with a beautiful smile on her face. She is the prettiest lady I have ever seen in my life. Her smile makes her the prettiest lady on this earth.

Hi Mr/Ms Customer, how are you doing today?
I'm glad to hear that you are doing okay, by the way I can see here that you want to activate your internet is this correct.


excellent, marvelous, "Brilliant!" "That's exceptional!" "Bravo!" "Amazing!"

I really understand about your concern, even me I will be distressing. But don't you worry because you are in a right person who can help and fixed your issue. Just stay in the line sit back and relax.

congratulations in acquiring your new cable box. I know you are looking forward in having your service activated. But don't you worry because you are in a right person who can help and fixed your issue. Just stay in the line

I truly appreciate your effort to reach us, but don't you worry because you are in a right person who can help and fixed your issue. Just stay in the line sit back and relax.

Before we begin may I know if your phone is already with you?


1.before we start the process may I know you have already the xfinity app?
2.Launch the Xfinity app and sign in using your Xfinity ID and password.
3.Select Get Started to begin the process of setting up your Gateway. Activation should only take about 20 minutes.
4.If you aren’t prompted to begin the activation process as soon as you sign in to the app, you can navigate to the activation entry point by selecting the Account icon from the top-left corner of the Overview tab on the Xfinity app and then selecting Activate xFi Gateway or Modem under the Devices section.
5.To get started, find an active cable outlet in your home. An active cable outlet is commonly found in a living room or office and has, most likely, provided service before.
6.You can check if the Gateway is plugged in and has power by making sure that the coax cable is connected to the Cable In/RF In input in the back of the device and that the lights are lit on the front of the device. The pre-installed xFi Gateway will already be installed in a media panel and connected to a cable outlet.
7.To maximize your WiFi coverage, avoid cramped spaces and make sure your Gateway is placed at least a few feet off the floor.
8.Once you've found the best spot for your Gateway, follow the instructions to connect the coax cable to your Gateway and active cable outlet. Make sure this connection is finger tight.If you have a single light on your Gateway, your device will be ready to activate when it turns white and is either solid or blinking. If you have multiple lights on your Gateway, your device will be ready to activate when the top three lights are solid.
9.Select Ready to Go! to continue.
10.Now that your Gateway is powered up, select Check Connection to check if your cable outlet is active.
11.If an active outlet is detected, you can now proceed with personalizing your home WiFi network name and password. Enter a WiFi name and password that is easy to remember and secure. This is what you'll use to connect your personal devices to your network. Select Next.
12.Confirm the WiFi name and password you entered. If you need to make changes, simply select the back arrow in the top left-hand corner of the screen. If you are also activating Xfinity Voice, you will see your phone number on this screen. Select Confirm and Finish Up
13.Once your Gateway is activated, you'll need to connect to your new WiFi network. You can choose to either auto connect or manually connect the mobile device you’re using. (if manually connect Connecting Manually: Copy your WiFi password to your clipboard by selecting Copy and then Go to Settings. From there, go to your WiFi settings on your phone, wait for your new WiFi name to show in the list of available networks, and join the network by pasting your password. And remember, you'll need to connect all of your other WiFi-enabled devices, too.



How much mobile data do you normally use?
What is your current provider? How much are you paying every month?
Are you in a single plan or family plan?
What does your family primarily use the internet for?
What is most important to you and your family when it comes to surfing the internet and having fun at home?
What device do you usually use for streaming? Laptop or Mobile Phones?
How often do you usually use your phone?
How do you usually manage your internet service at home?
Do you have kids who are doing virtual classes and currently connected to internet?
Are you fun of travelling? What is your back up data plan?


A different kind of network, designed to save you money

get the best price for two lines of unlimited data at $30 line per month. Xfinity Unlimited intro service and xfinity internet required. Best price comparison based upon 2 unlimited lines and lowest price for unlimited 5g plans of top 3 carriers. Reduced speeds after 20 gb of usage/line. Taxes and fees extra. Data thresholds and actual savings may vary.

see how much you can save by switching to xfinity mobile

ADVANTAGE

" I am not interested."
I truly understand that this is not part of your prospect but If I you may give me few minutes and opportunity to discuss the amazing benefits of getting a mobile plan that will truly help you conveniently. Some of our customers in Xfinity mobile service seems like a solid value, especially for single users who want unlimited data. The included 5G is just the cherry on top. Families should also give Xfinity Mobile a look now that there's discounts on multiple lines. We can visit to Xfinity.com/mobile to view important details of our latest promotions, or you can also purchase online. If you happen to change your mind you can also contact 888-936-4968. (Please refer to PRD1450 Xfinity Mobile Product Overview).

"I already heard about it."
That's awesome. " Pay less and get more data options". I am glad that you heard about Mobile Plans and to provide you an overview aside from data plan options, we also offer unlimited and nationwide talk and text saving up to $400 a year on your wireless bill. Let me review your account to ensure that you got the eligibility code, and you are all set.

Customer is doubtful and unresponsive.

I understand that you are undecided as of now. I respect your decisions but if you will allow me to discuss the amazing features and promotions we currently offer, I will be happy to do that. In this third world generation, keeping updated of the latest news and lifestyles is a great edge and Xfinity mobile plan will help you.


"The price is high."

I understand due to pandemic we have to be conscious with our financials. But if you can give me time to discuss a short overview of the products and service you can get if you grab our Mobile phone service plans. Xfinity Mobile combines America's best LTE network with an unmatched speed of 5G plus millions of Xfinity Wi-Fi hotspots that creates a network that is rated #1 in Customer Satisfaction by the American Satisfaction Index (ACSI). With wide savings and flexibility, you save up to $400 a year on your wireless bill. We can visit to Xfinity.com/mobile to purchase online, or you can contact 888-936-4968.

"I will think about it."

It’s alright. Please let us know if you decide and we are happy to help you by giving the best options. As you know that we offer the best mobile plan that provides convenient anytime and anywhere. Xfinity Mobile plan also offers an unlimited use of data based on promotions and unlimited calling and text nationwide. You may also have a Device Payment Plan (DPP) on the eligible devices to receive monthly promotion credit. You can also bring your own compatible device as long as you got the latest version of watch OS along with latest promotion offers. Do you have time to review this? I'll be glad to walk you through (please refer to HOW13334- How to bring your own device with XM)


“I have a different provider.”

“I certainly understand your loyalty based on the good service that they have provided to you but Xfinity if better. Moreover, you can obtain that same level of service with us for far less out of pocket each month”.


“I am not interested at this time”

“I understand you. Please know that this is a way for you to save money and qualify for Xfinity Mobile service. You can save up to $240 discounts annually towards your internet service and a chance to get more discounts if you bring your own device. Let’s review real quick the qualifications and terms to be eligible. I am sure you’ll love it!

I’m on a contract”

“I totally understand! I wanted you to be aware of the service and the savings. Between trade-ins on current devices and monthly savings, many customers find real value Xfinity Mobile”. This is an exciting offer which you can save more money and enjoy the best data options from Xfinity”. Let me discuss on how we can save up to $20 towards your internet bill with an estimated $240 savings every year.



Anything else that I can help you before we end this call?