Notes

_______________________________________________________________________________FLEX BOX SALES____________________________________________________________________________________

I just saw that you are eligible for FREE 4K Xfinity Flex Box. It is a FREE gift from Xfinity to its internet customers. It is a 4K streaming device like Fire stick (costing $21) and Roku streaming stick 4K (costing $24). Xfinity is providing you a Flex Box at FREE OF COST. In short, you will save at least $21 (box) + $4.99 of Peacock Premium Membership

Here it is what you will get with FREE FLEX BOX:
• You will get Peacock Premium Membership of $4.99 at FREE OF COST.
• 4K Streaming of thousands of awesome shows, movies and more
• Favorite apps in one place like – HULU, Disney, Netflix, Prime Video, HBO Max, Spotify and more.
• No rental charges of the Flex Box.
• Our Award-winning Voice Remote – Just say and Watch any show in any App.
• 24x7 REAL-TIME SUPPORT.

START YOUR ENTERTAINMENT AT FREE OF COST AND ZERO RENTAL FEES. Would you like to go ahead and add Flex Box to your account?

--------------------------------------------------IF Approves-------------------------------------------------------------

Since you are adding Flex box, you must be a streamer like me. Most of the time, it happens to me that I ran out of data while Binge watching and therefore, I would suggest you add unlimited data also.

Currently, with your package you get 1.2 TB data per month and for every 50 GB exceeding, you are charged $10.

For other users it costs $30 but you can add unlimited data at just $10/month. So, you are saving here more than 60%. Not just unlimited data, you will also get Advanced Security against Cyberthreats and xFi pods to ensure wall-to-wall coverage (Note: only included after 14 days evaluation).

With unlimited data, you can stream content 24x7 without worrying about getting ran out of data. You will not need to add any cable packages in the future which may cost you $30 to $100 per month. FLEX + UNLIMITED DATA (xFi Complete) is way cheaper than any cable packages.

I am adding FLEX BOX to your account and after adding xFi complete your estimated recurring monthly bill will be $
Would you also like to add xFi complete on your account.?

----------------------------------------------------If Rejects-----------------------------------------------------------

Alright. No Problem. I completely understand that you don’t need Flex Box right now and I totally respect your decision. However, could you please help me understanding your hesitation behind it?

I appreciate you sharing your hesitation with me. If you need any streaming device or Peacock Premium Membership in future, our doors are always open for you to redeem your FREE OF COST Flex Box.

__________________________________________________________________________XFI SALES_________________________________________________________________________________________

(As a token of apology / as a gold customer and for the trouble), I have applied a 60% discount on unlimited data for you, you will get unlimited data for $11 only. Normally it costs $30. With unlimited data (xFi complete) there will be no data cap or download cap for you. the best part is that there is no promotion period for this offer, and you can keep it at this price as long as you want to.

I just saw that your last month usage was GB which was near to 1229 GB. I would suggest you add xFi complete so that you enjoy worry free internet. For every 50 GB exceeding 1229 GB you are charged $10 but with xFi complete (Unlimited data) you can surf as much as you want.

For other users it costs $30 but you can add unlimited data at just $10/month. So, you are saving here more than 60%. Not just unlimited data, you will also get Advanced Security against Cyberthreats and xFi pods to ensure wall-to-wall coverage (Note: only included after 14 days evaluation).

With unlimited data (xFi complete) there will be no data cap or download cap for you and the best part is that there is no promotion period for this offer, and you can keep it at this price as long as you want to.

UNLIMITED DATA + ADVANCED SECURITY + XFI PODS (Note: included if recommended after 14 days evaluation) at just $10. Would you like to add it?


--------------------------------------------------OBJECTION HANDLING---------------------------------------------------

I shared xFi unlimited data as with it you will get free xFi pods after 14 days of assessment period ( wi-fi extenders ) + advance security of internet + unlimited data and you may cancel it any time without any cancellation charges.

Alright. No Problem. I completely understand that you don’t need xFi Complete ( Unlimited data ) right now and I totally respect your decision. However, could you please help me understanding your hesitation behind it?


_______________________________________________________________________________GATEWAY GSR_______________________________________________________________________________

May I know for how long have you been using this modem?

-----------------------------------------------If Customer has Own Modem------------------------------------------------

I would like to inform you that the modem is an electronic device which loses its efficiency and performance capability with time.

For now, I can solve your issue remotely and leave this chat happily, but I want to be completely honest with you here, in the long run I can’t assure you that it will not happen again.

What I would suggest you is either purchase a new modem, or you can rent our upgraded and high performance XB6/7/8 modem(gateway) at just $15/per month till you don't take you next modem and if you will like the rental modem then you can use it in future also.

You will also get the ultimate control over the internet with Xfinity app and Advanced Security to keep you safe and secure if you opt for the rental modem.

Please don’t think that I am pushing you to buy something, trust me I am not getting anything out of it, I am just trying to help here and present you with best solution and offer that will help you in long run. Just think about it and let me know if you are interested, I will place a new order for you straight away.

Here it is what you will get with XFINITY RENTAL GATEWAY:

1. Ultimate control over the internet with Xfinity App (Monitor Users, Parental Controls, Pause Wi-Fi)
2. Advanced Security - Prevent yourself from accidentally accessing risky sites.
3. In future you can get UNLIMITED DATA (xFi Complete) at just $11 despite $30 (with your own modem).

I totally understand that you want to continue with your own modem and I completely respect your decision. I hope you will have a smooth run with your own modem as long as you are using it. I just wanted to share the deals with you.

-------------------------------------------If Customer has Rental Modem but Old----------------------------------------------

I would like to inform you that the modem is an electronic device which loses its efficiency with time.

I see that currently you are using our XB3 gateway and let me tell you it’s very outdated device and we have had many upgrades since it came into existence.

Today, I will solve your issue remotely, but in the long run it may create problem to you. Therefore, I would suggest you upgrade your modem to xb6/xb7/xb8 at free of cost.

These boxes are only compatible with the speed 800 mbps or more. However, I can assure you that your overall bill will be more or less in the same price range only. Shall I go ahead and check the prices of 800 mbps or more for you?

Please do not think that I am pushing you to buy something. In the end, it’s all your decision and what matters to me the most is your satisfaction. $10 sales will do no wonders for me, but it will surely do wonders for you.

________________________________________________________________________________ULTIMATE TV_____________________________________________________________________________________

I want to share with you that you can get Ultimate TV 185+ channels at just $20 more which normally costs $60 to $70. Currently you are paying $ and after adding Ultimate TV, your estimated recurring monthly bill will be $ . You will get channels like Hallmark TV, Paramount Network, HBO Max with the Ultimate TV where you can watch the shows like Yellowstone, The White Lotus etc. Would you like to go ahead and add Ultimate TV to your account?