Notes

-Hi. Thank you for calling Comcast. My name is Emillene.
-May I have your first and last name, please?
CX
-Hello/Hi, Karen/Ms.Smith. How are you doing today?
CX
-That's awesome. / + I feel good as well. Thank you for asking.
-I see here that you're fully verified.
-As I can also see here you want to activate. Is that correct/right?
-okay/alright.
-Thank you for being patient and trying to solve these issues. I understand your frustration in this matter, because i know how important internet for us nowadays, its almost our basic necessity. (acknowledge/empathize & relate)
You have reached the right person to assist you with these issues. I assure you that we will be able to fix everything within this call. (assurance)
Dont worry i will resolve this issue for you/ Dont worry i will all sort these out for within this call. (assurance option 2)


Activating an Xfinity xFi Gateway With the Xfinity App
Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity xFi Gateway!

ASK FIRST!
-I just want to clarify that you are not using the
The xFi Fiber Gateway is only available via professional installation and cannot be activated using the Xfinity app.
For WiFi Ready Apartments with pre-installed xFi Fiber Gateways, Xfinity app activation is not available. You’ll need to activate by using the default SSID and Password listed on the Gateway sticker to connect to WiFi and then open a web browser to configure your Xfinity Internet. For more details, see Getting Xfinity Internet in Your WiFi Ready Apartment.

To find out the type of Gateway you have, check the make and model information on the bottom of your device. You can also find this information by logging in to your account to view the make and model of your Gateway.

If you don't have an xFi-compatible Gateway, see activating other Wireless Gateway devices.

Activation Instructions
Before you start: Download the Xfinity app for free from the Apple App Store or Google Play.

1. Launch the Xfinity app and sign in using your Xfinity ID and password. (You must be the primary, a member or a manager to access.)
2. Select Get Started to begin the process of setting up your Gateway. Activation should only take about 20 minutes.
If you aren’t prompted to begin the activation process as soon as you sign in to the app, you can navigate to the activation entry point by selecting the Account icon from the top-left corner of the Overview tab on the Xfinity app and then selecting Activate xFi Gateway or Modem under the Devices section.
3. The Xfinity app will then take you through the necessary steps to set up your Gateway and activate your Xfinity Internet/Xfinity Voice service. To get started, find an active cable outlet in your home. An active cable outlet is commonly found in a living room or office and has, most likely, provided service before.

Note: who live in WiFi Ready Apartments and lease the pre-installed xFi Gateway won't need to physically install the Gateway. They can check that the Gateway is plugged in and has power by making sure that the coax cable is connected to the Cable In/RF In input in the back of the device and that the lights are lit on the front of the device. The pre-installed xFi Gateway will already be installed in a media panel and connected to a cable outlet.

5. To maximize your WiFi coverage, avoid cramped spaces and make sure your Gateway is placed at least a few feet off the floor.
Once you've found the best spot for your Gateway, follow the instructions to connect the coax cable to your Gateway and active cable outlet. Make sure this connection is finger tight.

6. If you have a single light or have multiple lights on your Gateway, your device will be ready to activate when the top three lights are solid.
Select Ready to Go! to continue.

Note: If you’re upgrading an existing xFi Gateway with a new one or moving your service to a new address, you should be able to keep your previous settings, including the WiFi name and password. Just remember, if you change the WiFi information, you'll need to reconnect all of your devices using the new WiFi name and password. Your home network setup will now begin and can take up to 10 minutes to complete. You can enable push notifications so you can be alerted when your activation is complete.

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