Notes

Hi! Thankyou for calling comcast, my name is HONEY
may i know your first and last name please ?
hi *costumer name* how are you doing today ?
im glad to hear that youre doing *customer mood* today
by the way i can see here that you *customer's context* is that correct?
*customer* _____________________________________________________________________________,
alright thankyou for patiently waiting and choosing us to solved this issue and iknow how important the *customer issue* is since this is part of our life and also our daily basis ,. no anyway no need to worry b'cos youve reache a right person who can help you with and rest assure before this call end this problem will be soved .
(TROUBLESHOOTING)


S1-
S2-
S3-
S4-



be warm and friendly
LARA


1ASK WHAT DEVICE THERE ARE USING
2.BUILD CONVERSATION
2. STEP 5 WHILE WAITING UP TO 3 MINS / ASK A STARTER QUESTION
COMPARE THE PRICE WHAT WE OFFER AND CALCULATE

1st: do you have your phone with you ?
Before we start lets download the xfinity app for free from apple store/google play
then launch the xfinity app and signin your xfinity user id and password ,( primary, master,member)
then if you're in click the start button to beggin the process of stting up youyr gateway ( anyway the activation will take about 20mins
If you aren’t prompted to begin the activation process as soon as you sign in to the app, you can navigate to the activation entry point by selecting the Account icon from the top-left corner of the Overview tab on the Xfinity app and then selecting Activate xFi Gateway or Modem under the Devices section.
so the xfinity app will take you trough necessary steps to setup your getway and to active your xfinity getway/voice services To get started, find an active cable outlet in your home. An active cable outlet is commonly found in a living room or office and has, most likely, provided service before.

(THE CUSTOMER LIVE IN WIFI READY)
( if they already installed the gateway at home, wont need to physically installed the getway ) can you please check the gateway if this is plugged in and has a power , by making sure that the coax cable has been connected to the cable In/RF In input in the back of the device and that the lights are lit on the front of the device.The pre-installed xFi Gateway will already be installed in a media panel and connected to a cable outlet.

to identify your gateway use your phones camera to scan the QR CODE located on the buttom of the gateway but if youre not able use it just enter the code manually.
To maximize your WiFi coverage, avoid cramped spaces and make sure your Gateway is placed at least a few feet off the floor.
Once you've found the best spot for your Gateway, follow the instructions to connect the coax cable to your Gateway and active cable outlet. Make sure this connection is finger tight.
* If you have a single light on your Gateway, your device will be ready to activate when it turns white and is either solid or blinking. If you have multiple lights on your Gateway, your device will be ready to activate when the top three lights are solid.
Select Ready to Go! to continue.
Now that your Gateway is powered up, select Check Connection to check if your cable outlet is active
If an active outlet is detected, you can now proceed with personalizing your home WiFi network name and password. Enter a WiFi name and password that is easy to remember and secure. This is what you'll use to connect your personal devices to your network. Select Next.

(IF NOT ACTIVE)
IF youre cable outlet is not active you can select Try Another Outlet and repeat steps 5 and 6 with a different outlet in your home. If there are no other outlets to try, select I Don’t Have Another Outlet so we can help schedule a technician visit.

Note: If any other error occurs during activation, you'll be connected with an agent via SMS text messaging for help. If an agent is unavailable to chat via text, we'll call you.

Confirm the WiFi name and password you entered. If you need to make changes, simply select the back arrow in the top left-hand corner of the screen. If you are also activating Xfinity Voice, you will see your phone number on this screen. Select Confirm and Finish Up.

Note: If you’re upgrading an existing xFi Gateway with a new one or moving your service to a new address, you should be able to keep your previous settings, including the WiFi name and password. Just remember, if you change the WiFi information, you'll need to reconnect all of your devices using the new WiFi name and password. Your home network setup will now begin and can take up to 10 minutes to complete. You can enable push notifications so you can be alerted when your activation is complete.

Once your Gateway is activated, you'll need to connect to your new WiFi network. You can choose to either auto connect or manually connect the mobile device you’re using.
Auto Connect: Depending on your device’s operating system, you may get a message prompting you to join the new network. If your device is unable to auto connect, you’ll still be able to manually connect.
Connecting Manually: Copy your WiFi password to your clipboard by selecting Copy and then Go to Settings. From there, go to your WiFi settings on your phone, wait for your new WiFi name to show in the list of available networks, and join the network by pasting your password. And remember, you'll need to connect all of your other WiFi-enabled devices, too.

You can now use the xFi app to access your home network settings, see who's most active on your network, pause devices, troubleshoot connection issues and block inappropriate content and network threats. Learn more about xFi Features in the Xfinity App.

Note: For customers who upgrade to an xFi Gateway that previously used their own modem, the Activate xFi Pods and Activate Xfinity Camera buttons will not immediately be available in theAccount tab. These buttons will become available 24 hours after activation of the xFi Gateway.