Notes

R: hi, thank you for calling Comcast, my name is Roge. May I have your first and last name, please?
C: Hi, it's Devra Brown
R: Hi, Devra how are you today?
C: I'm good, how about you?
R: I'm good too, thank you for asking. Well, I'm glad to hear that you're doing good. So, I can see here that you are calling because you need assistance with activating your xFi gateway. Is that correct?
C: Yes, I've been trying to activate it myself a minute ago, but it doesn't work at all.
R: Okay. Thank you, Devra, for taking the time to do it on your own and for choosing us to be your service provider. Rest assured that you have an expert here and I will take it from here so you can start using the service in no time. So, I presumed that you have already downloaded the Xfinity App, right?
C: Yes!
R: Perfect! Now I need you to launch the app and sign in using your Xfinity ID and password.
C: It's done.
R: Good! Now do you see a "Get Started" pop up?
C: No!
R: Okay! No worries, we'll activate it in another way. Will you please click the Account icon you will see in the top-left corner of the interface and then click overview and select Activate xFI gateway or modem in the Devices section please.
C: Got it!
R: Perfect! Now I want you to follow the necessary steps needed in the app and please tell me when you're done.
C: Done with it.
R: Perfect! Now I need you to make sure that your gateway is placed in an open space and make sure it is a few feet off the floor to maximize the WIFI coverage. If your done with that, I need you to connect the coax cable to the gateway and active cable outlet and please make sure to have it tightly done.
C: Everything is good.
R: Nice! Now can you see a blinking/steady white light on the top part of your gateway?
C: Yes!
R: Awesome! Now your gateway is ready to activate. We will now proceed with the next steps, please select ready to go so we can check if your connection is active.
C: It is active. Thank God!
R: Congratulations! You can now personalize your home WIFI username and password, but you may also change it later if you don't want to change it for now. Would you like to change it?
C: Not for now.
R: Okay. Please select "Next" and confirm your WIFI username and password, and then select "confirm and finish up".
C: It's done.
R: That's good to hear. We're down to the final step. Do you want your network to automatically connect or manually connect?
C: I want to manually connect it.
R: We'll that's it, if you need to connect your devices just copy/input your xFi gateway password so your device can connect to the network.
C: Thank you so much!
R: I am more than glad to assist you Devra and I thank you for being patient. You can now enjoy the services. Is there anything else I can help you with?
C: There's nothing else.
R: By the way Devra, may I ask if you have an existing mobile plan?