Notes
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Cx was advised to send the unit in for servicing.
Is there a password on the unit? N
cx was informed to disable the password before sending in the unit and if they would like to create a defaulted password now, I can document it for the repair center when they receive the unit.
cx was advised to back up all data before sending it in as we are not held accountable for data/software loss
cx was asked if there were any physical damages: N
cx was informed that if the repair facility finds any physical damage on your unit, it will be rejected and sent back to them as-is.
cx was advised that the average TAT for service is 5-7 business days in house, not including shipping or certain exceptions.
cx was advised to check the status at service.asus.com. (Or give us a call)
cx was advised to not send the original box when sending unit for repairs.
RMA Issued and Email Sent
case#
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Troubleshoot your Chromebook reset
Sign out of your Chromebook.
When the sign-in screen appears, press and hold Ctrl + Alt + Shift + R.
When the dialog for Powerwash opens, press and hold Ctrl + Alt + Shift + R again.
Click Revert, then follow the instructions that appear.
More items...
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