Notes

Hi, Greeting for the day, I am Saurabh, How can I help you today?

Sir are you talking about this product ?
Sir kya aap is order ki baat kar rahe hain ?

Nischint rahe, aapke poore sahayata ke jaege.Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.
Do not worry I will help you with this.Please give me a moment, I will check it for you.

Return/replacement
Sir/Mam jaan sakte hoon aap es order ko kyu return/replace karna chate hain?

Mai apke complaint lai raha hoon aap mujhe ye bta dejeyai aap esko replace karwana chate hai ya eska refund chate hain?




Jesa ke check kar paa rahe hoon apke COD order ke refund ke leyai hamarae pass 3 option hain Snapdeal credits,Bank refund and UPI aap btae apko kes mode mai refund chaeyain.

Maafi chaung es product par replacement available nahi hai, apko eska refund he ho paega.

Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. apke order ka pickup 48 hours mai "pickup partner name" ke tarf se karwa leya jaega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
OR
Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

UD (undelivered orders)
Sir, jesa ke check kar pa rha hu, apke order ki delivery poori nhi ho payi hai "UD reason" ki vajah se.
Please confirm krwaye ki kya apko courier partner se " Date Available on couirer " ko koi call aaya tha delivery ke liye.

UD (Address confirmation)
Mai apke order ke delivery yha se reschedule karwa raha hoon, aapse request karungi please aap apna koe alternate no. and landmark bta dejaeyai taki apke order ke delivery mai koe pareshani na ho or neche deya gya adddress bhe ek baar confirm karwa dejeyai.
" Delivery address"

(Delivery Rescheduled)
Sir, Aasuvidha ke liye humein khed hai. Apka concern update kar deya gya hai sir, pure kosish ke jaege apke sath delivery attempts dubara karwae jae, agle 24 ghanto ke andr apke sath dubara delivery attempts keyai jaenge. Aapka order "courier name" ke tarf se deliver karwaya jaega. Aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.

Sir,Ma'am, Maafi chaunga apka order out of delivery area hua hai, jeska matlb hai ke apka order apk city mai phuch chuka hai but apke deyai gae address par pr hamre courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki "courier center name" se lai le. Wrna apka order seller ke pass return ho jaega.

RTO (return to origin)(COD)
Sir/Mam maafi chaunga apka order kafi delivery attempts ke baadh return ho chuka hai, Apse request karunga please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.


RTO (return to origin)(Prepaid)
Sir/Mam maafi chaunga apka order kafi delivery attempts hone ke baadh return ho chuka, Apse request karunga please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.

Want to Cancel - Not Cancellable Stage Prepaid
Apke order ke cancellation request lai raha hoon par jesa ke check kar pa raha hoon apka order shipped ho chuka hai, to apse request karungea please aap order lene se apne door steps par mna kardejeyaiga apka order cancel ho jae.
Or apke mna krne ke baadh adhiktam 6 days ke andar hamare tarf se apka amount initiate krwa deya jaega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.

Cx want call
Maafi chaunga par mai apko sirf chat ke madhaym se jankre dai paunga. Aapse anoorodh hai ke aap yahi apna concern btae apke poore sahayata ke ajege.

Complaint highlighted
Maafi chahunga apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Urgent delivery (Before dispatch)
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake. Aapke order ke dispatch date hai "dispatch dates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, apke order ke maximum deliver date "delivery date" hai. Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.

Urgent delivery (After dispatch)
Sir, Jaisa ki check kr pa rha hu, aapka order " dispatch date" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak deliver kr diya jaye. Mai apke urgent delivery ke request lai raha hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Order late-delay in dispatch (within pdd)
Sir, Jaise ki main check kr pa raha hu aapka order dispatch hone ki process me late hai. Asuvidha ke liye khed hai. Par iski delivery jald se jald krva di jaayegi , Koshish rhegi ki product apko " (DDR) " tak deliver krwaya jaye, Jese hi order dispatch ho jata hai, hum apko Email/SMS ke dwara is order ke regarding update karenge . Aur eske leyai mai apke tarf se complaint bhe lai rahe hoon apko team ke tarf se 24-48 hours mai eske leyai team ke tarf se update bhe kiya jaega.

Order late-delay in delivery (outside pdd)
Sir, jese ki dekh paya hu apke order ki delivery me delay hui hai. Asuvidha ke liye khed hai. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai. Aur eske leyai mai apke tarf se complaint bhe lai raha hoon apko team ke tarf se eske leyai team ke tarf se update bhe kiya jaega. Aapka order "courier name" ke tarf se deliver karwaya jaega.

Exact date
Sir, Mafi Chahunga Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ki delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara iske regarding update karenge.

OFD (out for delivery)
Sir , jesa ke check kar paa raha hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karunga please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham 6 bje tak apka order apke door steps par deliver krwa deya jae. Aapka order "courier name" ke tarf se deliver karwaya jaega.
Aur mai poora dhyan rakhunga ke apka order apko jaldh se jaldh delivered krwa deya jae.


Refund
(If within TAT)
Sir/Mam, jesa ke check kar paa rahiahoon apka amount hmarae tarf se 20/5/2020 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain.
Chinta mat kijeyai sir/ mam, apka amount jaldh he apke account mai bhe show ho jaega.

(If outside TAT ) Post cancellation

Sir jesa ke check kar paa raha hoon apka amount hmarae tarf se 20/5/2020 ko initate kiya gae hai.Apka bank apke account mai.

Maafi chaunga abhi tak apke account mai apka amount show nahi hua hai. Apse request karungi please aap ek baar apne bank se eske regarding contact kare.


Empty Parcel

Below 500
Maafi chaunga apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karunga please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Above 500
Maafi chaunga apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karunga aap under taking form fill karke humare sath send kar dejeyai, uske leyai mai apko mail send kar rahe hoon, or product jo apko mela hai uskai bill or packet ke photo click karke hamare sath share karain, jaise aap form send kar dainge apko team ke tarf se 7 din ke andr update kar deya jaega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.