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May I have your first and last name please?
-Debra Brown.
-Hello Debra, how are you doing today?
-Thats awesome. I'm feeling great as well. Thank you for asking.
I can see here that you're not fully verified. I can also see here that you want to activate your cable box. Is that correct?
-Yes.
-Alright. Thank you Debra for purchasing Xfinity's TV service. We highly appreciate you as our customer. We care for you as our customer. I also understand that as much as possible you already want to enjoy and activate your cable box. Rest assured that you have reached the right person to help you with this and within this call your cable already be surely activated.
XR11
XR15-UQ (left upper tv input) (right upper power) with voice command, with letters in diamond arrows, mute upper front
customer has tv issues
6107908864
899311691762
-may i know if this is the first time your activating your device?
-channel buttons, volume, all power button.
-we have successfully activated your cable box. thank you for being my eyes and ears in this situation. before i let you go can you help me check your remote control.
-recap. correct?
-look if its activate
-cm mac address cf69
-set expectations
-hows the light?
-blinking white is better than orange light
-my tool here is to give your wifi name an dpassword
-redlight: wifi name - password: Ocean5331
-5-10mins
-send signal
-xfinity app
-from $45 to $35
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