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Cx stated that the unit was not drop or damaged
Cx stated that the unit was updated
Cx stated that the unit is charging
Cx stated that he tried using a different charger
Cx stated that the unit was updated to windows 10
Cx was asked when the issue started?
Cx was asked if the unit was drop or damaged in any way?
Cx was asked if the unit was updated?
Cx was asked if the unit shows any indication that it is charging?
Cx was asked if a different charger was used?
Cx was advised to press and hold the power button for 30sec
Cx was advised to do a restart on the unit
Cx was advised to uninstall the driver and restart the unit
Cx was advised to check for updates on the unit
Cx was advised to install the updates on the unit
Cx was advised to do a refresh on the unit
Cx was advised to send the unit in for servicing
Cx was advised that the unit is OOW and would have to pay for the servicing of the unit
Cx was advised of the estimate: $
Cx was advised to create the RMA online at service.asus.com
PW: , Recovery: Y, Physical Damaged: N
RMA Issued
FedEx label Issued
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