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User Roles — Billing
Summary
Learn about what billing permissions are held by the various Xfinity account user roles.
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Overview
What You Can Do
Internal Notes
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Overview
Our simplified account user roles make it easier for Primary users to decide who they want to share account access and capabilities with, including who can pay the bill, add or cancel Xfinity services or access Xfinity apps.

Account access for users vary depending the role they’re assigned. Whether you’re signing up for automatic payments or enrolling in Paperless Billing, you may need to be assigned a certain user role.

In this article, learn about which user roles can access certain billing features.

For more on how user roles impact other aspects of your account and service, see:

User Roles — Account Actions and Profiles
User Roles — Appointments and Moving
User Roles — Device Actions
User Roles — Ordering Products and Services
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What You Can Do
There are differences between what billing actions the Primary user can take and what those in secondary roles (Manager, Member, Viewer) can take. See the chart below for details:

Billing Action

Primary Manager Member Viewer
One-time payment* x x x x
View balance due x x

View bill history x x

View service address x x

View account number x x

View paperless status x x

View automatic payment status x x

Edit stored credit cards x x

Enroll/Unenroll in automatic payments x x

Enroll/Enroll in
Paperless Billing
x x

View purchase receipt x x

*You can skip signing in, pay your final bill after canceling your service or pay on behalf of someone else with Quick Bill Pay.

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Internal Notes
Billing Action User Role

Primary Manager Member Viewer
Request credit adjustments* x x x x
Schedule a payment arrangement or payment processing* x x x x
Correction of codes that do not impact the monthly bill or one-time charges x x x x
Add/Change/Remove bill-to address in CSG** x x

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Xfinity Voice
bill details/call history Voice security PIN required


*Do not disclose balance or other bill details to unverified callers.
**Unverified customers cannot add/change/remove bill to address.

Note: If the Primary user and Account Holder are not the same person, they have the same permissions. If the account holder wants to become the Primary user on the account, the existing Primary user can transfer administrative rights to them using My Account. If the customer is unable to do so, you can use the Users and Preferences (legacy) Toolkit to complete their request.

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RELATED ARTICLES
Simplified User Roles and Permissions
User Roles — Account Actions and Profiles
User Roles — Appointments and Moves
User Roles – Device Actions
User Roles – Ordering Products and Services