Notes
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OPENING SPEIL
QUESTIONS
*canyou tell me more about it?
*what have you done so far?
*what do you see on your screen?
*what error message do you see?
*can i get your best callback number just incase this call is disconnected for some reason?
*
pre download->black screen(DCT/DVR)(cisco& s. atlanta)
post download->error message(DCT/DVR)(cisco& s. atlanta)
*how many box are you activating?
*may i have the last 4 digits of your serial number?
*
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