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1 way addressable: program guide/linear live tv
2ways addressable: interactive prog. guide/live channels/xfinity on demand( watch anytime)/ pay per view.( live)/ music choice (more advance. purchase movie)
BRANDS: MOOTOROLA/PACE/THOMPSON/SCIENTIFIC ATLANTA(DVR)/CISCO (DVR)/GENERAL INSTRUMENT/
Leagacy boxes: built hard drive /last 4digit numbers serial/ ask full no. if wala. 12characters ang serial number
:sd dta standard definition digital transport adapter
>fist size, support standard cable, live channels, program guide, dont have power button, toggle switch at the back
>1blink connection issue, 2blinks per interval ready for activation. 3blinks reboot process
:hd dta
<hdmi at the back, toggle switch,
if coax able as input standard definition lang jud
:standard dct
>xfinity on demand, composite video
t
:hd digital cable tuner. support hd
:hd digital video recorder/ ability to record program, doesnt have cloud tech.,
TYPES OF REMOTE
>XR2 DOES NOT HAVE VOICE COMMAND, MANUAL, UNIVERSAL REMOTE,
TYPES OF INSTALLATION
:SELF INSTALL KIT. A GETTING STARTED KIT
:PROF ISTALLATION. NEED TECH. NOT FREE.
---------------------------------------------
CAN BE RESOLVED BY: CHECK CONNECTIONS, POWERCYCLE, CHECK TV INPUT / IF WALAY MAKITA NGA PICTURE.
ACTIVATION SIGNAL: REFRESH SIGNAL/ SET TOP BOX, DOES NOOT AUTOMATICALLY REBOOT/ DTA AND CISCO
INITIALIZE SIGNAL: REBOOT THE CABLE BOX/ MOTOROLA BOXES
STB HITS: PART OF EINSTEIN. SECONDARY TOOL.
time frames
post and pre download dta motorola. post download 15-30 minutes there's a features needed to be downloaded after activation,
/cisco. there is a 30-45 minutes pre download .if u don't have any concerns just a recap of what we did.
context: activation of cable box
probing q: may I know the specific issue? can you tell me more about it? what steps have you taken? what do you see on your screen? have you seen an error message?
ACTIVATION/REPAIR
--- --- ----TYPES OF CABLE BOXES:-----------
:DTA : MAKITA NA NIMO ANG ERROR MESSAGE
:CISCO/SCIENTIIFIC ATLANTA: BLACK SCREEN/ AFTER 30 MIN. YOUR SET UP EXPLORER ARE NOT AUTHORIZED TO USE. DONE DOWNLOADING. READY TO ACTIVATE
:MOTOROLA
:DCT
NOTES: STUDY THE BEHAVIOR
MOCK CALL ABOUT LEGACY
PITCH
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