Notes

(Opening)
Thank you for specifying.!
Thank you for confirming.!
Thank you for the Information.!
Please allow me a minute to review the information on account
Thank you for holding.
Sorry for the wait.
Let me check the information on your account and help you with it.
Let me go through the account and try to fix it quickly for you or help you get it resolved with alternative
I appreciate your understanding your cooperation.
I appreciate you helping to resolve your concern 👍
I appreciate you performed steps and tried to setup it on your own 👍 (Equipment setup)
I appreciate you performed troubleshooting steps and try to resolve it on your own 👍 (Appreciate)
I appreciate you bringing this to my attention. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored. Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it. (Slow speed issue)
Thank you for specifying your concern. I understand the importance of proper working television service in this world full of entertainment and infotainment and enjoying the shows with your family and friends. I will definitely help you to get your television service working back again to normal. Please be rest assured. (Tv)

(Internet Issue)
May I know since when did you are facing the issue and Have you performed any troubleshooting steps?
Just to confirm we have modem with CM MAC
You will find it on backside of the modem
Please help me with the CM MAC address of the modem
Connected to your modem from my end
Gathering the network information
Could you help me by unscrew the coaxial cable from both the end and screw it. Remove the power cord from the wall and plugged the device back in 45 seconds. Please checks all connections are finger tight. Confirm me back once done.
Let me go ahead and work on rectifying signal congestions. After this, I will run a system clean-up to remove signal clutter. Next step would be system re-connection and, lastly, system update.
I have setup the IP Status and now working on the DNS server to sync with the main server to perform better, I am so sorry for taking longer than expected. Would you mind if I take 4-5 minutes to complete the process?
As I check the network is working great from our end it seems the slow speed as you are getting there is impact on the network with other signals at your area. Swapping the modem will resolve the issue permanently(Internet GSR)


(Irate)
That's really not the situation we would like to have but trust me I will definitely find the solution and I will try my best to make your day better and perfect 😊
You are a valuable customer to Xfinity. Also, Xfinity really do care about your concern and value your hardly earned money and time. Be rest assured and let me get this resolved for you as early as possible.



Speed test link https://speedtest.xfinity.com/
Password reset link https://idm.xfinity.com/myaccount/reset?execution=e1s1
Remote Pairing https://www.xfinity.com/support/remotes
HOW8359 (Factory reset remote)


GSR
The higher speed comes with reliability and stability in signals and you can utilize the full potential of your unlimited data

Also while working on the account I can see that you are getting 600 mbps speed, I can see that there is an amazing deal available on the account with which you are getting 900 mbps speed for just an $10 additional, normally it costs $20 additional but you are getting it at 50 % discount.

Also while working on your account I noticed that you are having 600 mbps of speed for which you are paying $57.98. I have got an amazing limited time deal available on your account. You are getting 900 mbps speed for just a additional $10. So you will be getting 900 mbps of speed for just $67.98. It is definitely a great deal.

Also while working on your account I noticed that you have Xfi enabled modem. I want to tell you that there is an amazing deal available on your account. You are getting unlimited internet data for just $11. The unlimited internet data normally costs $30 but it is now available for just $11 for you.

XM
1 Line- $45 and Monthly internet savings
2 Lines-$60 and Monthly internet savings
3 Lines-$90 and Monthly internet savings
4 Lines$120 and Monthly internet savings
Let me check for excusive deal of the day for you and check if I can save you some money and get you benefits
Today we are running exclusive deal of the day in which we are providing $ 200 prepaid vis gift card for our valuable customers if they port existing mobile number to xfinity mobile services
Since our data plan starts at just $15/month. May I know, how much currently you’re paying to your current mobile service provider?
Please give me an opportunity to understand your hesitation, so that I can provide you the best value of your money.
I have a great offer for you! In the deal of the day offer you are getting the 2 unlimited data, call and text line for $ 60/mo+taxes and
Above that If you bring your own mobile device and port your existing number I will get you in total $ 400 prepaid visa gift card for both the lines
These details help us provide customers with the best information about device payment plans.
Please help me with complete SSN and date of birth.
Now I will need IMEI of your first device and mobile phone number assigned to it.
Please help me with the IMEI of the device dial *#06# on the dial pad and you will get the second IMEI.(Android)
Go to Settings > General and tap About. (Iphone)
Now I will need your card details which will be saved for future billing reference.
Please help me with card number , expiry and CVV.
Also there will be one time $10 line activation fee for each line which will be included in your first bill only.
Also to be eligible for a Visa Prepaid card, the customer’s line of service must be active, and their account must remain in good standing for 90 days. When 90 days have passed, Visa Prepaid card fulfillment will take four to six weeks.
Please check your email, I have shared the approval link. Let me know once you approve the order so that I can finalize it .
(Review order)

(Dedicated Team)
As I check on the account the modem is not fully activated on the account so you are unable to access the Internet. I wish I could help you with the activation However as I am from basic troubleshooting team we dont have access to it. So I will request you to call our activation team at 1855-652-3446. They are specialized with the access and can help you right away with the activation so you can access the Internet (SIK Activation)

I wish I could help you with it However as I am basic troubleshooting team for postpaid division and have no access to it so I will request you to call our dedicated team at ----- They have the specialized access to it and can help you right away it.