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Please confirm me your full name and your service address.
Please allow me 3-4 minutes to review your account and billing section as well.
As you are saying that billing team has committed to you that your services will not be interrupted and while I reviewed the account, I am not able to find the notes mentioning the same. But no worries, we have billing queue here with us who do take care for all billing related queries. If you give me permission, I can connect the chat to advance billing team. Shall I?
Alright, I would like to tell you that I'm from internet troubleshooting team and we do not have access to restore your services without clearing the past due balance. However, we can check with billing team if they can help you with restore the services, . If you give me permission, I can connect the chat to advance billing team. Shall I?
I request you to Please do not press the back button and also avoid using other applications for us to stay connected without any interruption, so that I can make your today's experience be more excellent and address your concern in the best possible way.
Also if you get any pop up for ACP toggle ON or OFF, please select ACP ON to continue this chat and do not click on any link while chatting to avoid disconnection.
Let me do remote fixing here, and you will be my hands for manual checking on the devices. If the issue requires appointment, I will right away schedule a technician for you as your satisfaction is our priority.
It looks like your internet device is offline. Can you tell me if the light on the modem is on, off, or flashing?
High Bill I can definitely understand how a sudden increase on our bills makes us feel. I would be concerned as well. I'll make sure to review every charge on your bill to determine what caused the increase.
Data :
When you exceed 1 TB of data usage, you will receive an email, an in-browser notice and an additional 50 GB will be automatically allocated and you will automatically be charged $10 each time we need to provide you with an additional 50 GB of data for usage beyond your plan.
I suggest you to opt for unlimited data to avoid such extra charges.
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