Notes

SCRIPTS :_
Tech visit :_
charges:_ As long as issue is from comcast end you will not be charged for the technician visit and the technician. will let you know in advance if there are any charges applicable . So if there is your consent then only he will proceed with troubleshooting.
Proof:-They just need to have a copy of ID proof and a letter from you authorizing the person to be there on behalf of you
You will also get an email with all the details of appointment scheduled.
You can download the Xfinity My Account app from the app store. It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device.
f you are not available for the technician visit then anyone can be there who speaks english and is above 18 years.
Payment Arrangement :_
Hoping for your understand , If only that is with in my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this I just want to be transparent and ensure to resolve your issue without giving false information .

The payment arrangement is automatically being set up by our system and without eligibility, your service will not be restored as well even if you schedule a new future payment

As a customer myself I would like to help you restore the services today however since the system has verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.
I know that you are in a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. If only I have the power and capability to extend your payment and restore your service, I wont hesitate to do so.

Hold:-Allow me 2-3 minutes to do some basic checks on your account. Please stay connected till then.
Thanks for staying connected till I fetched your account details. I appreciate your patience.

I would like to inform you that there is an outage in your area due to that your services has been impacted . The estimated time of outage resolution is
Troubleshooting :_I’ll need your help restarting the device. Please remove the power cord from the wall. After you are done with these steps and plugged the device back in, let me know.
Could you please confirm your modem CMAC address, which you can find on back or bottom of your modem on white sticker.
Securely screw the Coaxial cable to the back of the cable box and make sure that the other end is connected properly to the wall as well.
Hard reset
We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 3-4 minutes. You should see the lights on the device turn off and start.
PASSWORD Reset :_
As I have checked in the system, there is no phone number or any non comcast email address registered on your account for password reset as a recovery option.
To reset the password, first we will need to register either phone number or non comcast email address on your account and then only we will be able to reset the Xfinity account password. However this is one time process and after registering details you will be able to reset the password in future on own.