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2. Who was responsible for creating and restoring the data on Airtable?
3. How to get the cleaner details like email or phone number in case needed?
4. When do we log guest concerns or tasks on Activities? Is it everytime the guest reaches us about a certain issue only or we must put it in there everytime for documentation purposes
5.
TRAINING:
1. May I know why we are not allowed to accept or decline guest booking request on Hostify?
2. How do we assess guest when accepting booking request, do we consider checking if they have reviews on their account or if they are a verified guest?
-What are our guest requirements
3. When do we consider closing a message on Hostify, is it after the guest stay or once we're able to answer their concerns/questions?
4. On sending messages, I see that there're 4 tabs messages, W.A, SMS and note, If I select SMS or W.A,does that automatically sends the message as SMS or W.A message to the guest?
5. In updating the logged concerns on Airtable ( Activities) if its for the same guest, do we need to add it as new or just update the logged ones
6. Do we allow early or late check-in? If so, is it with a fee , how much? - Does that apply to all properties?
7. If a guest reported a problem in the property that might take to get fixed, do we allow guest to be move to a different unit?
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