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2) Steps taken: would acknowledge the customer frustration . Customer was advised that F17 means cosmetic damage(screen damage ) which has voided her warranty. She will be given a service request via email if she agrees to fix her phone with Samsung repair center .The repair will take a maximum of 11 working days 4 days for receiving and shipment.She was advised that she would pay a fee for the cost of repair.
3) Resources used:D tree , Samsung Repair Codes
4) Additional comments/Requirements:N/A
5) Outcome: Customer agreed to pay for the repair
6) Language: (DR Only)
7) Symptom Description:N/a
8) NCP Parts Needed:n/a
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