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They have one product, their reporting tool - MSP mode
Charge/no. of hours serviced for each client
FD today is not at full config, FS might fit a few requirements(internal + external)
Mainly - All features, and FS vs FD
Storing client documents - spreadsheets, PDFs - (via internal solutions?)
Ticket Reports for Org and for clients, tickets come through Email, want to enhance self-service and portal
Export Reports, Inbuilt Reports
Assets, Contract management
Project management? What are they looking at? Is it just task management?
Agents - 10
Migration
Pricing
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