Notes

(MR O MRS) THANK YOU FOR PATIENTLY HOLDING THIS IS JOSEPH PEREZ FROM BLS HEALTH NETWORK CAN YOU HEAR ME OK?

GREAT! IT'S A GREAT PLEASURE TO SPEAK WITH YOU TODAY ON OUR RECORDED LINE AND OUR GOAL TODAY IS TO MAKE SURE THAT WE TAKE CARE OF THE BACK PAIN THAT YOU ARE EXPERIENCING.

ARE YOU SUFFERING FROM PAIN IN OTHER LOCATION IN YOUR BODY?

IF BACK PAIN ONLY. (CUSTOMER'S NAME) I JUST NEED TO CONFIRM SOME BASIC INFORMATION TO CONFIRM YOUR ELIGIBILITY FOR A BACK BRACE FROM YOUR INSURANCE PROVIDER.
THIS CALL IS BEING RECORDED FOR QUALITY PURPOSES.

SO IS THAT YOUR INSURANCE PROVIDER? if insurance accepted continue

IS THAT AN HMO OR A PPO? (ppo only)

(CUSTOMER'S NAME) HAVE YOU EVER RECEIVED A BACK BRACE FROM YOUR DOCTOR? (if yes how long ago)

HAVE YOU HAD ANY BACK PAIN IN THE LAST 6 MONTHS?

HAVE YOU SEEN YOUR DOCTOR REGARDING TO YOUR BACK PAIN AT LEAST TWICE IN THE LAST YEAR?

HAVE YOU BEEN CONTACTED BY ANOTHER COMPANY IN REGARDS TO RECEIVING A BACK BRACE OR A PAIN CREAM IN THE LAST MONTH? (MUST BE NO)

CLOSE:

back only: (customer's name) CONGRATULATIONS YOU ARE ALMOST SET UP TO RECEIVE A BACK BRACE FROM YOUR INSURANCE PROVIDER __________________.
I JUST NEED TO CONFIRM YOU'RE INFORMATION TO ENSURE ALL YOUR INFORMATION IS UPDATED. (customer's name)

I HAVE YOUR ADDRESS AS:____________________. IS THIS A HOUSE OR AN APARTMENT?
DO YOU HAVE A UNIT A LOT OR AND APARTMENT NUMBER?.

GREAT MR/MRS ________________. BESIDES THE NUMBER THAT I'M SPEAKING TO YOU IS THERE ANOTHER NUMBER I CAN REACH YOU AT IN CASE OF AN EMERGENCY?

CAN YOU PLEASE CONFIRM YOU NAME AS IT APPEARS ON YOUR INSURANCE CARD?

CAN YOU PLEASE CONFIRM THE INSURANCE ID AS IT APPEARS IN YOUR CARD?

AND WHAT IS YOUR DATE OF BIRTH?

GREAT (customer's name) I HAVE ALL THE INFORMATION I NEED FOR YOUR CONVENIENCE A SPECIALIST FROM SUNRISE MEDICAL WILL GIVE YOU A CALL WITHIN 24 HOURS TO VERIFY THE INFORMATION AND COMPLETE YOUR ORDER. PLEASE NOTE THAT THE BACK BRACE ORDER IS NOT FINALIZED UNTIL YOU SPEAK TO THE BACK BRACE SPECIALIST AND YOUR BACK DOCTOR APPROVED IT. DO YOU UNDERSTAND? (must be yes)

Thank you very much for that information. We will now send your order to our DME provider and they will then call you from a (402) area code to notify you that your products are shipping.