Notes
Notes - notes.io |
welcome to Norton support my name is ________________ how can I assist you today
(empathy,reassurance)- I do understand that _________ let me check what we can do about this
- I'm a customer myself and I understand how you feel let me check you're account so we can do something about it.
Can I get your email address for me to pull up your account ?
how about your first and last name ?
thank you for the information ________.
If you don't mind me asking can I know the reason why you cancel the subscription? (pang hindi pa nasasabi ni customer kungbkit sya magpapa refund)
ok sir / ma'am let pull up your account
______(name cx) before processing your request sir im going to inform you that you will lose your protection and your device will be vulnerable to viruses and malware so let me provide you an option sir before we cancel the subscription.
(offer retentions depende at base sa reason ni cx search mo lang sa kb retention offer)
(tapos pag di pumayag)
ok sir let me process it for you
tapos provide mo lahat ng information kung magkano ang refund mo sa customer
kung my refund tax sabihin morin . then last
sir can you please provide the last 4 digit of your credit card number so that we can make sure that the refund will go to your card
ok sir before I completely process a refund since you are one of our valuable customer let me offer this to you (tapos kunganu ang pangalawang offer na andun sa kb)
(pumayag sa hindi ok lng yan di yan failed)
ok sir it's already been processed.
I just want to inform you sir that you will be receiving a email confirmation about the refund process and the refund will be process within 5-7 business day but it will show in your next billing and sometimes it will take 10 working days depend on your bank.
is there anything else that I can help you with ?
(provide case number) Im gonna be giving you a case nubmer, this will serve as your reference no. for call.
(provide survey spiell) Before we end this call I'm gonna be informing you that a Survey will be sent to you by email within the next few days. You are very welcome to express your overall opinion of Norton Support in the survey. We will really appreciate your feedback and it will help us improve our customer service."
closing spiel
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
