Notes
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Issue
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Cm. wanted a follow up on his case.
Consumer doesn't have the appliance handy. Will call back to communicate the model / S/N.
Consumer want instruction for return.
Couldn't locate S/N
Couldn't locate model number.
Cm. wanted to know where to find replacement blades.
Agent answered
Cm. wanted to register his.her product.
Agent registered said product
Cm. want to order a comb.
Cm. want to order a head.
Defective product
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Toothbrush is making a high-pitched noise.
The shaft is loose, not connected to the toothbrush. It's woobly.
Toothbrush is only working a few second before turning off.
Toothbrush is not turning on.
The brush won't fit properly.
Toothbrush is haunted and is turning on by itself.
Toothbrush isn't vibrating properly.
Toothbrush doesn't hold the charge.
The on/off button of the toothbrush is stuck.
The LED is still indicating that the toothbrush is charged.
The LED is still indicating that the toothbrush is charging.
The LED is NOT indicating that the toothbrush is charging
Toothbrush won't let cm. turn it off.
Airfloss makes a high pitch noise, doesn't work, doesn't shoot any water.
The shaft is broken and disconnected from the toothbrush
Troubleshooting
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Toothbrush is charged.
Toothbrush have been charged overnight.
Consumer cleaned it
Tried with another handle.
Cm. tried with some other heads
The brushes are official Philips.
Tried with another charger, still not working
Tried with another outlet
Tried with another nozzles
Resolution
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Toothbrush is still in warranty according to S/N
Advanced exchanged.
Toothbrush is still in leniency according to S/N.
Advanced exchanged
Toothbrush is registered.
Advanced exchanged.
Toothbrush is still in warranty according to POP.
Advanced exchanged
Requested for POP, please order when POP is received
Escalated to Call Center
Toothbrush is out of warranty.
Precision
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It's a dual package from Costco and both aren't working.
Tried with another charger
Information
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Fax number: 772-398-2091
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