Notes

www.macyswinecellar.com / www.natgeowine.com / www.bhgwine.com / www.tcmwineclub.com jeffmufs "OFFER / PROMO CODE" "SHIPPING SOON"! "Confirmation" "Password" "Title" "Gender" "Escalate" / LAST NAME / Billing Zip Code / "DISPO" "TELEMARKETER" "Preparing" -> CONFIRM CX EMAIL!!! <- Prosecco [Italian White]

/





Italian Reds: LS 8738007

*** UNTIL FURTHER NOTICE, ALL requests for return labels for Macy's CXs must be tasked to the "Reissue Return Label" queue for MANUAL label to be issued.

[email protected] / 1158269 / Five9.com / Matrix1!! / {DELAY} SHIPMENTS FIRST BEFORE $!

"That's a CASE we BILL & SHIP automatically when ..."

ISSUE[S]: On-Demand Client [BLACKOUT] still NFG / NEED PRINTED Listed INBOUND "Dispo Hierarchy"

TO-DOs: REPRINT SCRIPT...& then CHECK IT!!-> I KNOW I can rebut Holiday Cases better... So much $ on the table?!











*** "Quarterly CASE Previews", "Shipment Notifications", "FedEx "TRACKING I.D. Number"

FedEx: 1-800-463-3339 >>> We always invite CXs to COORDINATE w/FedEx on the LOCAL LEVEL.

NAMES: "Debra" "Christopher" "Pete" "Audrea" "Megan / Lynn" "Ronnie" "Mi-Mi" "Lisa" "Amanda"

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*** CXs are able to request to have their case held at a FedEx location for pickup by going through the "Customize Delivery" option available on their Racking Label once received. This is a free service to them and it will allow them to choose from locations in their area based on the delivery zip code.

*** To find other CC at CX's request: >> "RECEPTION" >> WPP >> INQ >> CC

*** "My Wine Cellar" >> "Wine Clubs" >> "Manage My Wine Clubs" [Skip/Delay/Cancel]

*** REFUND >> Product > Reason > Order #

*** Prosecco Mixed Six X05416 $69.94 ($11.65 btl) / Tri-Tip Malbec Six B3450314 $67.94 ($11.33 btl)

*** WSJ mailer offer code 8713005 PRINTING ERROR; Rich Chardonnay ADD-ON case listed as "M07988" on the form; The correct item # is "M07998".

*** Macy's Wine Cellar Reserve Club: 9906001

*** Wrong STATE? CANCEL the ORDER, then RE-ORDER with the CORRECT address!

*** Special Tuscan Introductory Offer through WSJ for $99. Code = 9145005

*** LW UNLIMITED ADVANTAGE: 15145UL / WSJ UNLIMITED ADVANTAGE: 15245UL

*** Please ensure that any Club cancellations received as a result of the FedEx/NRA affiliation are submitted as ''Delivery Service'' for the cancellation reason. Similarly, dispos for these calls/emails should be recorded as ''Carrier Complaint''.

*** New Hampshire Cases shipped from Illinois [Causing TAX charges]; We're an "OUT OF STATE RETAILER!"

*** MANUALLY ENTERED ADDRESSES REQUIRE GOOGLE $ RAISING HAND.

*** Returned cases are at the BOTTOM with their OLD Tracking IDs, OLDER DATES.

*** Refunds limited to REGULAR cases are NOT SUPER SPECIAL ORDERS.

*** 2/9 Laboy - 6467320107 > Listen with Stephanie ? [Took me 40 minutes to sell WSJ Premier Club] !!!

KEEPER !!! :) EOD -> 1/31 >>> Jeff Mufson > 47 / 47 / 4.6 / 0.1 / 0 / {4.72} / (3) / 0% / 12.50% !!! <3 <3 <3

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One Time Offer Codes for (WD) States [NON-INTRODUCTORY]:

Laithwaite's Wine = 9469001

WSJwine = 8409001

Macy's Wine Cellar = 9470001

Virgin Wines = 8408001

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AX for "TASTING NOTES" PROCEDURE:

Be sure to check if the order in question IS indeed a "WINE CLUB" case.

One-Time orders do NOT receive Tasting Notes. This is ONLY exclusive to Wine Club Renewal Cases.

VVVVVVVVVVVVVVVVVVVVVV

"Reception Screen"

Search customer #

"Inquiry"

Go to "Sales Order"

Highlight the correct order #

"Tasting Note Re-Print"

Done !

If CX requests an additional or replacement binder, it is a TASK to "Literature Requests -> "Binder"

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Stephanie Dunk Team Lead, Operations | 330-614-1596 | Cell | [email protected]

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WSJ has launched a new "Business Travel Service", which we extended to WSJwine CXs.

If CXs call in, please simply refer them to the website in the email they receive: http://email.wsjwine.com/public/previewmessage/email/12040/1744336/html

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*** We now require a product return on any refund issued for 4+ bottles

(previously was 6+ bottles).

To summarize the CXs requests below:

-------------------------------- Replacement Request:

o 1-3 bottles - Offer refund first, Replace if CX irate

o 4+ bottles - Replace bottles in AX and (manually- task) issue return label

-------------------------------- Refund Request:

o 1 - 3 bottles - No return required, immediate refund can be issued.

o 4+ bottles - Return required for refund - Issue via Returns flow in Grapevine

This new threshold has been updated in Grapevine, so you will be prompted to send a return label for any returns of 4+ or more bottles that they process in the returns flow. As usual, returns are NOT required for physically damaged bottles (broken, corked, etc).

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*** CXs purchasing a Wine Club Introductory offer on ANY of our websites are now presented with THIS WINDOW after they enter their payment details which outlines the following terms & conditions. A box within this window MUST be checked by the customer to accept the terms & conditions for them be able to proceed in placing the order:

VVVVVVVVVVVVVVVVVVVVVV

"I have read and agree to the Terms & Conditions and Privacy Policy . My first wine club case will be delivered for today's special introductory price. I'll receive a new 12-bottle selection every 3 months, and will soon be eligible for 2 extra-special seasonal cases. I'll save at least 20% on each case - only $139.99, plus $19.99 shipping & tax. I will get a reminder before the above payment method is automatically charged - and will always have at least 10 days notice to skip, change or delay selections (online or by phone). I can also cancel my membership anytime by contacting customer service. Please check this box before you confirm your order."