Notes
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o Direct the conversation
- “Have I missed anything?”
o To help the client provide their own feedback
- Good conversational skills
- Listened closely
- Repeated the information given
- Use terms that the client is more familiar with
- Acknowledged the information given with “Oh my gosh”, “Okay”, and nodding
o Verbally and non-verbally
- Was non-judgemental
- Emphatized by giving own experiences
- Excellent eye contact
- Friendly
- Personable – very emphatic
o Asked about the client’s wellbeing
o Agreeing with the client
- Should summarize more better – note taking more
- Wrap up the consult more properly
- Welcoming approach
- Good mix of closed- and open-ended questions
- Responded well to client’s behaviour
- Should outline properly what I will be talking about with the client
o Nature and goals of interactions
- Introduce myself; state my name, position and reasons why I’m here
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