Notes

Hi,

Happy to help! A copy of the invoice provided by the seller for your '' has been attached along with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

Hope we've been able to resolve your concern with your above order. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.



CSAT >> Pilot batch >> tried to call but cx not contactable >> WFIU 01 hr

CSAT >> Pilot batch >> tried to call but RNR >> WFIU 01 hr

CSAT >> Pilot batch >> tried to call but Switch Off >> WFIU 01 hr

CSAT >> Pilot batch >> tried to call but not reachable >> WFIU 01 hr


CSAT >> Pilot batch >> tried to call but cx disconnect the call>> WFIU 01 hr


CSAT >> Pilot batch >> tried to call but wrong number >> WFIU 01 hr


INVOICE LINKS


As discussed, we have briefed morning shift consultants about how to download the invoice copy for Non – FBF sellers.

If consultants are not able to send the invoice copy and download in SA and download in Flo (Flo Link for Non - FBF sellers: https://10.47.0.167/) they should check in the link available in Yoda  - http://10.85.141.47:35888/dashboard/index

If they are not able to download invoice in Yoda link (APL) informed them to check in the new link for Non – FBF sellers

http://10.85.50.37/customer_invoices/shipments/Q-108059783/document?seller_id=b38e117812b449fd

Consultants should replace the Shipment ID - Q-52225904 in the link, which will be available in Flo. Below is the screenshot of the same.

If consultants are not able to download in new link provided, informed them to fill the form and keep the incident under WFIU for 02 hours with the issue type as Create case>>>Soft copy invoice - Archived order>>>Serco Email General>>>WFIU

FLO Link: http://10.47.4.109/orders/order?order_id=OD306160398039975000

APLlink: http://10.85.141.47:35888/dashboard/index

Form Link:

https://docs.google.com/forms/d/e/1FAIpQLSdCylF4S4w0cOhKPrhkJneE70P3oNWxcdxJ0M06ulK1Zq-PFw/viewform

Seller ID and Shipment ID Link:
http://10.85.50.37/customer_invoices/shipments/Q-108059783/document?seller_id=d8a4bc0401814049

FA, where you can get the shipment ID and seller ID. Do not fill the form.

Use link for Non-FBF :- Lenovo K8 Plus (Venom Black, 32 GB) 

Change the shipment ID and hit enter, still if you are not able to download the invoice then change the seller ID in the link and hit enter.

FBF orders should be checked on APL link  


http://10.85.51.115/documents/Q-12575046-INVOICE-LABEL?format=pdf&new_template=non_wsr_only_invoice_v4


Hi,

Thank you for your valuable time over the call.

As per the telephonic conversation we understand that you don't need the invoice for this Order ID: OD212323009583483000

In the future, here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case, you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.