Notes

Customer Query: booking call

Options Given: booked tics

Agreed Solution: agreed

Decision Tree Code: na
[email protected]
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Customer Query: cci to enquire if he can travel on different train as he has advance tics booked

Options Given: informed cus he has to travel on same train as tics are date time & seats specified & he will have to purchase new tics
Agreed Solution: agreed

Decision Tree Code: na

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Customer Query:cci to enquire if she can pay via local german bank card to book tics

Options Given: informed cus it has to be visa , mastercard or amex that is verified, but she was not sure which card she had... hence suggested to buy the tics from the station

Agreed Solution: agreed

Decision Tree Code: na

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Customer Query: cci to change seats as she didn't want table seats

Options Given: informed cus she has to call the TOC with who she made the booking to make the changes

Agreed Solution: agreed

Decision Tree Code: na
2371670598 / 2371529571 / 2371341117 / 5w23rtg3
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Customer Query: cci to reserve seats for 2371670598 / 2371529571 / 2371341117

Options Given: reserved the seats

Agreed Solution: agreed

Decision Tree Code: na

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Customer Query: cci to reserve seats for return journey

Options Given: informed cus seats are reserved for part of the return journey & sent email conformation

Agreed Solution: agreed

Decision Tree Code: na
4825304182 ftjtb579-1750
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Customer Query: cci to enquire first & last train from Birmingham international to milton keynes central

Options Given: gave info

Agreed Solution: agreed

Decision Tree Code: na
l8x8cxzt
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Customer Query: cci saying he ahs booked tics & was speaking to a lady & she transferred the call...

Options Given: cus gave a wrong ref number , hence request to conform it, but call dropped

Agreed Solution: na

Decision Tree Code: na

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Customer Query: cci as she wanted to change dates on the tics as she had requested for a different dates , but tics were booked last month for wrong dates
Options Given: suggested cus COJ on the call or online , but she said she will check with her husband

Agreed Solution: agreed

Decision Tree Code: na

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Customer Query: cci as he was chasing a refund

Options Given: informed cus he has selected the wrong option & he has to callback again & select the correct option

Agreed Solution: agreed

Decision Tree Code: na
pink M rail card to travel via Yorkshire collect from leeds ???
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Customer Query: cci as he didn't receive his tickets via post

Options Given: did replacement tics & informed cus he can collect the tics with any card

Agreed Solution: agreed

Decision Tree Code: na

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Customer Query: cci for a pink M rail card to travel via Yorkshire & he wanted to collect from leeds station
Options Given: informed cus we don't have the info abt the cards available & sold at a station , but instead he can go to the station himself & buy it immediately

Agreed Solution: agreed

Decision Tree Code: na

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Customer Query: cci to book new tics as he will not reach the station on time to board the train

Options Given: as cus booked the tics via the trainline app offered COJ & booked new tics & applied refund

Agreed Solution: agreed

Decision Tree Code: na
177188395724 / [email protected] refund to b processed
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Customer Query: cci to enquiry abt disruption from chesterto llandudno

Options Given: informed cus nationalrail website doesn't show any info of alternative travel , hence it would be best for her to reach the station and check for alternate travel

Agreed Solution: agreed

Decision Tree Code: na

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Customer Query: cci to complain abt station window as they told her to pay again & buy new tics , even after she had booked the tics thru mobile app

Options Given: gave CR number

Agreed Solution: agreed

Decision Tree Code: na

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