Notes

I definitely will make sure that it gets sorted…
2. I ab.solutely agree with you…
3. I can certainly help you…
4. That is exactly right…
5. I completely agree with you…
6. I will quickly run through this with you…
7. That is a fantastic alternative…
8. Great news!
9. Marvellous choice…
10. That is an excellent suggestion…
11. I hope you enjoy your…
12.lendid! All that is left to do now… Sp
13. Yes, it is essential that you…
14. It is a very generous offer…
15. I can highly recommend…
16. Thanks, we aim to provide a friendly service…
17. That’s certainly impressive, Mrs Smith…
18. That it is an interesting idea…
19. Brilliant! I’m glad we are on the same page…
20. Yes, it is an exciting prospect…
21. I think that it’s a terrific option…
22. That is absolutely fascinating…
23. You certainly are an expert on this…
24. That is personally my favourite option…
25. It would definitely be ideal, considering your situation…

“Mr Smith, I understand how you feel … many of our happiest customers felt the same way… however, what they found is…”

So, what I understand so far is… it would be great if you could tell me a bit more about…”

“For me to… it would be brilliant if you could give me just of few more details on

5. “I realise that this situation is difficult, but let’s try and find a solution.”

6. “I would feel the same in your situation, but we will sort this out…”

7. “I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.”

“Thanks, it is great that you alerted us to this.”

9. “You are absolutely correct. Let’s look into this.”

10. “Definitely, I will make sure that this gets resolved for you.”

It’s a wonderful service where instead of…, you can

“I know how frustrating it can be – let’s see how I can help you…”

“I appreciate you bringing this to our attention…”

If I were in your position, I would feel exactly the same

I am so sorry for that inconvenience, nevertheless I am here to help you out and let me see what I can do for you today.

I know this problem is very frustrating at your part but don’t worry, rest assure that will work toward fixing this situation for you.

I completely understand the reason why your frustrated right now, but don’t worry cause I assure you I will try my best to address this concern.

1.I see you’ve been with [Company Name] for X years. That’s a long time!

2.I appreciate your patience.

3.Thank you for remaining so positive.

4.Your business means a lot to us.

“I want to make sure that I really have an understanding of what you’re telling me. I’m hearing that…”

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I completely understand the reason why your frustrated right now, but don’t worry cause I assure you I will try my best to address this concern.

I see you’ve been with [Company Name] for X years. That’s a long time!

I definitely will make sure that it gets sorted…
Brilliant! I’m glad we are on the same page…

So, what I understand so far is… it would be great if you could tell me a bit more about…”

Splendid! All that is left to do now

I appreciate you bringing this to our attention, I am so sorry for that inconvenience, nevertheless I am here to help you out.

I know this problem is very frustrating at your part but don’t worry, rest assure that will work toward fixing this situation for you.I see you’ve been with Bell for X years. That’s a long time!

So, what I understand so far is… it would be great if you could tell me a bit more about…”