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Hi,

Thank you for your valuable time while writing in.

We're sorry to know that you're facing an issue with the '' with Order ID: XX

We'd like to let you know that the seller has confirmed a call back to resolve the issue that you're facing with the product on April XX, 2018 around XX:XX am/pm. We request you to receive the call, so that they can help you to resolve your issue.

Moreover, we'd like to let you know that as per seller's policy the seller is unable to refund for the product as it is covered under replacement policy only.

If you have any other concerns, feel free to reach out we will be glad to help in any way we can!

Hope you'll understand.
     
 
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