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Thanks for giving your valuable time over the call
We're sorry to know that you're facing issue with your product <Product Name> for the order <Order ID>.
Since the product was delivered to you on January 04, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfil your replacement request.
However, we are happy to let you know that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorized service center and they'll be able to help you out in case of any product related issues.
The invoice attached with this email can be used to avail warranty and services at the brand's authorized service centers within the warranty period.
Here is the brand support link : http://en-in.sennheiser.com/service-support-contact-service-centers-in-india
You may also contact the brand customer support on Toll Free Number '1800-200-3632' or send an email to '[email protected]' to know the nearest service centre details.
Hope this helps.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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