Notes

Hello,

I'll be happy to assist you.

Hello, A very Good Morning,

Hello, A very Good Afternoon.

Could you help me with order number just to cross check if I'm looking at correct order?


Thank you.

Thank you for the details.


I am sorry to hear that.
I'll right away issue Full Refund, Please allow me a moment to process it for you.

Please confirm me your order number?
Just to confirm is your concern regarding

How may I assist you today?
I hope the resolution provided was helpful?
You are most welcome.

Please allow me a moment.

Please allow me a moment to check this for you.

Please allow me a moment to Process this for you.

As i can check
I'll take over this chat from here.


I am really sorry to keep you waiting for so long.

You will receive your order tomorrow positively.

I am really sorry for the inconvenience caused.

Please accept my sincere apology.

Please accept my sincere apology for the inconvenience caused.


Is there anything else I can help you with?

I hope I was able to help you with your concern?

I've escalated this and raised strong feedback
as I certainly don’t want our valuable customer like you to have such experience.

It was a pleasure assisting you today! We look forward to seeing you again soon

It was a pleasure assisting you today! We look forward to seeing you again soon. You can click the *End Chat* button on the top right corner of this window.

Thank you for contacting Amazon.

Have a great day ahead.

In this case you can place a new order right away and to cover up the inconvenience caused I'll remove the shipping charges for the fastest shipping available.





As I can check the carrier was out for delivery yesterday,due to technical issue the carrier could not deliver the order's yesterday, However you will receive your order today positively.
Please allow me a moment to read above conversation.


In this case I have 2 best options available for you,
A Free Replacement with fastest shipping available,
or a Full Refund issued right away.

Which option would you prefer?


Could you help me with order number just to cross check if I'm looking at correct order?


I hope I was able to answer your question?


I hope you're happy with the level of services I have provided you.

As you are our valuable customer, I'll extend your Prime membership by 1 month as an apology,
I hope that helps from my end?



As an apology I'll issue 5 GBP in your Amazon account.
I hope that helps from my end.

Just to make this hassle free i'll arrange a Free Pick up for this item.

You will receive an Email confirming the same with the Pick up details.

I hope that helps from my end?



Would you like to have refund in Gift Card (GC) or Original Card (OC)?


I have contacted my team and please contact back us again after 24 hours and ask the next person to transfer your chat or call to team which handles delivery not receive team.


I am sorry to inform you it is not, I would have offered that initially but it is not an option as this item is FBA (Fulfilled By Amazon but sold by seller)


Thanks for contacting Amazon, Have a great year Ahead!!

Thank you for contacting Amazon.
Have a great day ahead.

It was a pleasure assisting you today! We look forward to seeing you again soon

If you think at-least I was able to help you with your concern please give a one click short feed back just after this chat. That would be really appreciated.
Thank you.


If you wish i could arrange you a call back right away.
Hi
I will be happy to assist you.

Please confirm me your order number?
Just to confirm is your concern regarding
You are welcome.

In that case let me connect you to the concern team.

In this case I would request you to cancel and place A new order with fastest shipping available
We will refund the shipping charge if there's any.
Once the order is shipped.
I hope that helps?
Hello, I'll be happy to assist you.
Thank you.

Thank you for the details.

You want the refund in your Original payment method or in Amazon Gift Card Balance?



I would request yo to wait till 4 PM today if its's not delivered we will issue full refund right away.10:46:38 PM
Sometimes the carrier updates wrong order status as they update the status on basis of other shipments delivered in the same order.

It was a pleasure assisting you today! We look forward to seeing you again soon. You can click the *End Chat* button on the top right corner of this window.
As I check there are multiple items in this order please confirm me the item which you have not received yet.
Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

I've escalated this and raised strong feedback
as I certainly don’t want our valuable customer like you to have such experience.






I would request yo to wait till 4 PM today if its's not delivered we will issue full refund right away.
Sometimes the carrier updates wrong order status as they update the status on basis of other shipments delivered in the same order.

As you are our valuable customer.
I am issuing $ extra in your Amazon account as an apology.
I hope that helps from my end?

As you are our valuable customer.
I can refunding you $ in your Amazon account and you can keep the item when it arrives.
I hope that helps as am making one time exception.
I never want to disappoint my customers.

Yes.its processed from my end. However your bank takes 3-5 business days to reflect the amount in your account.


I can share carrier contact details and you can give delivery instructions.
As I am chat support agent I do not have a option to call otherwise I would have done it for you.

In that case you can order the item with fastest shipping available.

And once the order is placed we will wave off the shipping charge.


As you are our valuable customer.


Bye, take care.

Could you please help me with your contact number?

I can totally understand this and I absolutely agree with you that if you are paying for Prime, you are very much eligible to expect your items to get deliver on time, to make up with this delay, I would like to offer you a full refund of both the items and when the items will arrive, you can keep them as a token of apology from our end.

I'm really sorry for the delay, trust me , this was never our intention however sometimes despite all of our efforts, such delays are bound to happen from carrier's end.

I hope you can understand being an online retailer we purely rely on our carrier partners to deliver a package.



sometimes if the item was not available in the fulfillment center near your location.
we arrange it from a far away fulfillment center for you

Hello sir,

I just interacted with this customer


Hello sir,
I just interacted with this customer.
DNR case please process replacement,



Thank you.
Regards
Bhrigu Bhatia

If not please contact us after 2 days we will file a A TO Z claim once the seller responds.

Can I help you with anything more today? (could be asked in place of “Is there anything else…?”)
You’re welcome. Thank you for using our Message Us service. Goodbye for now, cheers!
Thank you for using our Message Us service, and we hope to hear from you again! Goodbye!
Thank you for using our Message Us service. I am now closing this chat. If you have any more questions, please don’t hesitate to contact us again. Have a great day, take care!
Thanks for stopping by, it was pleasure interacting with you! Goodbye.
Difficult Customer - We appreciate your patience and understanding and hope to hear from you soon!




I'm not able to close your Amazon.com account for you in chat,
so I'm going to send you an e-mail with the information to close the account.
Have you received an Email?
I have sent an Email you will see a link at bottom of the Email for close account,
Kindly click on that link then you will see a new page on next window.
which is form you need to fill that form , and after filling that form,
You need to submit that for,
After submitting that form, Your account will be closed with 24-48 hours permanently.


PROMO CHOR

we are unable to help you with this request as this seems to be an ongoing issue.

We are already investigating this issue and we will come up with a resolution.

You are suggested to contact us from the account under which the promise was made so that we can better investigate the issue.

Until then we are really unable to help you with any kind of promotional credits,

Is there anything else I can assist you with today?