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2391622762 /// need to reset the bar code/// reason error :Customer Error - VT route PYO/Mticket
email: [email protected]
Customer Query: CCI to change the date of the journey
Options Given: as per the CSG offered a refund as per the terms and condition and reseted the bar code
Agreed Solution: yes
Decision Tree Code:VTWNDFAM/CE014
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A21 27 28 quite table
email:
Customer Query: CCI to reserve the Seat
Options Given: spoke to sajad in SBO and reserved the seat in D59 D60 D53 D54 and B 33 34 35 36 with ref # j83b7lb2
Agreed Solution: yes
Decision Tree Code: na
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vt0263445//[email protected]
email:
Customer Query: CCI to update to any card
Options Given: live with gautam in SBO and updated the card to any card
Agreed Solution:yes
Decision Tree Code: na
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email:
Customer Query: CCI to inform about the payment error and app
Options Given: tried booking the tix for the cust but got an error hence asked the cust to go to the bank and check with dem
Agreed Solution: yes
Decision Tree Code: na
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email:
Customer Query: CCi to get the refund
Options Given: asked the cust to check at the station staff and check which tix where not used and send that tix to us and once we will the tix we will process the refund..
Agreed Solution: yes
Decision Tree Code:VTWNDFAM/CE014
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email:
Customer Query: cci for the refund as trains were cancelled
Options Given: called the NRE to check spoke to and he said that the train was canclled
Agreed Solution: yes
Decision Tree Code: na
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email:
Customer Query: CCI to chase a refund
Options Given: checked the account and info the cust that she needs to wait for 4 working days..
Agreed Solution: yes
Decision Tree Code: na
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