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I really want to help you with this. I just want to make sure that you still with me, before the system decides to terminate the chat due the inactivity, are you still with me,
EDD DELAY
I apologize for the inconvenience with your order. I have tracked it Stephanie and, your order is still in transit. I regret that it did not arrive on the date you were originally informed. The estimated delivery date is on
It is due to volume, Fedex is experiencing temporary delays in shipping some packages. Could you please allow us 24 hours more for orders to arrive?
MARKETPLACE
I'm really sorry for the situation you experienced with your order. This is not the kind of experience we would like you to have. I've been trying to resolve it with our system. However this item came from one of our marketplace partner that it's "asdf" and, we have limited access to this order due to security purposes. Just to confirm, did you already try to contact them?
In order for you to receive your refund or replacement as soon as possible, I need to escalate your case to our higher department. Let me inform you that this will be the fastest way to resolve your issue, because they will contact you with the resolution in the next 1 business day.
STORE DELIVERY
Thank you for waiting Jennifer, I really appreciate your time. Let me tell you, I was checking your order and, according to my system your order is in the store right now. The estimated delivery date is **
In this case, I will send a notification directly, and you will receive your items as soon as possible
Furthermore, I can provide you store's phone number, so you can call them to verify directly your order status.
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