Notes

caller name:
Customer Query : looking for refunds
Options Given gave t& c & time frame for refund
Agreed Solution : cust agreed
Decision Tree Code : NA
=======================================
caller name: daphne
Customer Query : cust wanted to get a refund on tickets
Options Given : gave refund tncs and time frame, raised 10 pounds admin fee for reimbursement as was charged twice in tracs
Agreed Solution : Agreed as above
Decision Tree Code : NA
=======================================
caller name: ragha
Customer Query : booking call
Options Given : advised we cant book flexible first class tickets, gave fares for standard and advance frst class
Agreed Solution : said will check and call later
Decision Tree Code : na
=======================================
caller name: victoria
Customer Query : cust wanted refund on one set of ticket
Options Given : processed refund as per tncs on on set of ticket London to oxford, gave time frame
Agreed Solution : Agreed as above
Decision Tree Code :NA

2392163401

The Correct Number for Caledonian Sleeper(Scotrail)
03300600500 (Monday - Friday 0830 - 0830)Saturday 0830 - 1530 Sunday 1530 - 2030

And the Correct Number for Great Western Railway Sleeper
03457000125 Option 3, 1 and 1

HOTEL QUERIES --08448110160 -OPTION 2

AXC ASSISTED TRAVEL NUMBER : 03448110125
VT ASSISTED TRAVEL NUMBER : 08000158123

SME: 08703333555 1 2 mon -fri 8-6

Corporate: 08703333555 1 1

tl web- 03332022222 - 2 1 - 8am to 10 pm

---------------
BBC for new booking over phone £15.00 ( booking fees to be informed)
no booking fees on COJ ---------------

SEASON TICKET -- 08701566689 / 08701566688


BOOKINGS MADE ON AMERICAN EXPRESS : 08704100349 / 08700240456

CORP KIOSK--BSD : 08700240456

BSD number to be given on bookings made on HOGG ROBINSONS GROUP & CARLSON WAGONLIT TRAVEL ..

BSD (Business support desk) number to be given in case of CORPORATE KIOSK failure as well as CORPORATE DELIVERY

If customer is required to send any screen shot to raise to TCS for an investigation or a scanned copy of a ticket to claim a refund
email address is [email protected] BUSINESS LINK : WWW.BUSINESS.THETRAINLINE.COM
No new bookings to be made for BT / AXA / CARILLION
No COJ to be made for BT / CARILLION

If CARILION customer unable to book tix online or make a COJ give PORTMAN TRAVELS number --01214528808

COJ or CANCELLATION can be made for AXA

for Accenture - only delivery method we get is NDD and m tix, no sstm or corporate kiosk

trainline business: [email protected]/faith123/ bmarail
COJ or CANCELLATION can be made for AXA refund for AXA cannot be applied online, hence we need to do it

for Accenture - only delivery method we get is NDD and m tix, no sstm or corporate kiosk

trainline business: [email protected]/faith123/ bmarail

dinners club: 01244470937- any issue with account payment

3725- 3104- 3723- 3632-3570- 3766- 3638-3628-3307-3650 right now new pass-Francox
08717818178- 8 to 6 mon to fri