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Issue mentioned- Hello, my name is Kumar. I will be glad to help you

Issue not mentioned- Hello, my name is Kumar. How may I help you?



Elaborate-

Could you please elaborate your query so that I'll be able to help you in a better way?



Paraphrasing-

I understand that you have not received your order. I will surely help you in the best possible manner.

I’m sorry to know that the order is late. I will surely help you in the best possible manner.



Probing-

Could you help me with the name of the product you are referring to?



May you help me with the link to the product detail page?



Hold-

Please allow me two minutes while I check with my available resources.



Un hold-

Thank you for waiting patiently.



Findings-

I have checked with my available resources and found that the ……….



Resolution- For the quickest resolution,

Further assistance- Is there anything else I can assist you with?



Closing-

Thank you for contacting Amazon. We hope to see you again.

To close this chat window please click on “ end chat” link.





Idle-

Idle 1- I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.

Idle 2- Since we've been idle for 2 minutes, I'll need to disconnect this chat. We hope to see you again soon!



Security-

I will surely help you with this but, before proceeding further could you please provide me your registered email ID, your full name and the complete billing address with name of your city, state and the pin code associated with your account ?



If customer is not willing to provide the details



I am sorry, I do not want to bother you by asking the details. However, this is just to verify that I am contacting and providing order related details to the account holder only and not to anyone else.

     
 
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