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Hi XXX,
Thank you for writing in.
We understand that you like to pay online for your order 'XXX' and are sorry to know that you are unable to do so.
We'd like to let to let you know that 'Pay Now' is a new feature that lets you convert your CoD purchases to prepaid before they are out for delivery.'
Below are the scenarios for which this feature will be available:
- Orders with single unit
- From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
- Current payment mode is COD (Cash on Delivery)
- Through Self-serve (app) or using the link provided to you via an email/sms
- When the order is 'Out for Delivery (OFD)' (only for PhonePe payments the option can be used)
Here are the steps to convert COD order to Prepaid:
- You will see a new button 'PAY NOW' on App only if all the above criterias are met
- Once you clicks on this button, a new page will open up with the list of payment options
- You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV, Wallet payment method will not be available).
- Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message.
- Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery.
- If the payment is unsuccessful/ fails, customer will see a failure message and can retry the payment after 30 mins.
If you are still unable to use the 'Pay Now' option, please get back to us with the error message and we'll sort this out for you.
Hope this helps.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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