Notes

Hi Vaibhav,

Thanks for writing in.

We understand your concern that you are facing issues with your product 'OPPO F3 Plus (Gold, 64 GB) (6 GB RAM)' and we are sorry for the trouble you had to go through.

We would like to let you know that the order is covered in 10 day replacement policy period,so the seller will only replace the product not exchange or refund.

Also, we would like to let you know that we are providing troubleshooting for the heating and hanging issues, this might resolve your issues.

1. Basic Checks

The battery drains faster when you use the device for:

- Intensive use of basic functions like calls, browsing etc.
- Navigation or GPS for long periods of time.
- Intensive camera use.
- Watching a lot of videos.
- Playing graphics-intensive games.
- Using apps for long periods of time, like Facebook and WhatsApp (The screen is on all the while).

2. Restart the device

Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

Press and hold the Power button on your smartphone to Restart the device (If the restart isn't available, turn Off and then turn On your smartphone).

If you want to know how long the device has been running, follow the steps below:

Open Settings
Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
Tap Status
Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

3. Check Apps Battery Usage

- Pull down the notification panel and tap the settings icon.
- Tap the Battery option
- This will show you the battery availability & usage on your device
- Select a service/component in order to view its battery usage
- If required, tap adjust power usage and change the settings to reduce power consumption

4. Check Battery History and Educate Customer

- Pull down the notification panel and tap the settings icon.
- Scroll down and choose Battery.
- Tap the battery graph to view a details.
- Now, you should see the Battery History, a graphical representation of the battery discharge rate. Check the
signal strength, awake and screen on time.

Note: This resets every time the battery is charged to 100%.

Example 1 (Poor Network Signal)

- As signal strength decreases, the device requires additional power resulting in battery drain.
- The cost of 1 hour's worth of calls is 150mA, assuming a strong signal (Green). So, on a 2000mA battery, it takes 8% of total capacity (8% =150/2000).
- This means the same 1 hour of calls could cost as much as 23% of battery life (23% = 450 / 2000)
- If the customer's home or office is at a location with poor network signal, the battery may last less than normal.
- Compare the colour of the network in the image to the 'signal strength vs. battery usage' below.

Example 2: (If the "Awake" is more than "Screen ON", then you might have installed an app which has a wake lock)

- Wake lock is used by app-developers to control the power state of the device. It can be used to keep the
processor running and sometimes prevent screen from dimming or going off.
- Apps like Anti-virus and Battery savers come with wake locks, so that they can monitor the device without
interruptions. We suggest not to have these apps as Android is a safe operating system and manages battery
well by itself.

5. Check of OTA update - Marshmallow

Things to remember before the update:

- Make sure the customer is connected to WiFi. (If Wi-Fi issue, the customer may have to use the mobile data)
- Make sure the battery is charged above 50% or is connected to the charger during the update
- Ask the customer to backup any important data, if required.

Pull down the notification panel and tap the settings icon.
Scroll down and choose About Phone
Tap System updates
The device should now look for available updates.
If an update is available, tap Yes, I'm in and assist the customer with the process.

If an update is not available, the device will show you that the current software is up-to-date

6. Perform a factory reset - Marshmallow

- Inform the customer about data loss.
- If required, have the customer backup data.
- Make sure the battery is sufficiently charged.
- If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

- Pull down the notification panel and tap the settings icon.
- Scroll down and choose Backup & reset.
- Tap Factory data reset.
- Tap reset phone.
- Tap Erase everything to initiate the factory reset.

7. Reboot the device

Rebooting your device gives it a fresh start and is sometimes all you need to fix your issue.

8. Reboot into safe mode - Marshmallow

Press and hold the power button.
Tap and hold the Power Off button on-screen
In the safe mode confirmation box, tap OK.
The phone should now reboot into safe mode. This can be confirmed by the safe mode icon at the bottom left corner.
Now, please check if the device has the same issue. Eg: If a particular app wasn't working correctly, open the app to check functionality.

Just reboot normally to exit safe mode.

9. Uninstall recently installed apps - Marshmallow

If the issue goes away in safe mode, a recently installed app is most likely causing the issue.

Restart your device to exit safe mode.
Uninstall recently downloaded apps one by one to see if you can find the app that's causing issues. (see steps below)
Once you remove the app that's causing the problem, you can reinstall the other apps you removed during testing.

App Uninstall:
Pull down the notification panel and tap the settings icon.
Scroll down and choose Apps.
Look for the app you want to uninstall and tap on it. (In this case, we have shown the Flipkart App.)
Now, tap Uninstall and then confirm by tapping OK.
You should now see a confirmation that the app is successfully uninstalled.

In case, the issue is still persist please write back within 72 hours.

Hope you understand.