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Hi,

Thanks for writing in.

We're sorry to know that you're facing an issue with 'xxxx' with Order ID: xx.

Since the product was delivered to you on xxxx xx, xxx, it has crossed the seller's 10 days replacement period. Due to this the seller will not be able to fulfil replacement request.

We'd like to let you know that the product is covered under the manufacturer's warranty. You can get in touch with the brand/authorized service center and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached along with this email. This can be used to avail services at the brand's authorised service centres within the warranty period.

Please be assured that our team will look into this and get back to you with authorised service centre details by xx xx, 2018.

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.
     
 
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