Notes

cx mail:- I have purchesed reshmi 5a 32 gb mobile is good work but charger not work.i have check other mobiles but charger not working

Incident - IN1807052210446284880

Item Redmi 5A (Grey, 32 GB) (change)

delivered phone on 5th of july...10 days replacement policy

tagging:-
Path Selected Refunds > Refund Related Issues > Refund Notification Issues (change)
Queue assigned 184 (change)
Select a status for the incident
Unresolved

Customers issue: accessory defective
Type of accessory: charger
Amount that is supposed to be given as TOA : 400

charger defective hence assigning here kindly check and do the needful
Incident IN1807052210446284880 successfully updated. Resolution deadline is 11 Jul

hum tao ke regarding cx to koi bhi info nahi dege..yeh backend team handle kar lege

Hi Avi,

Thanks for writing in.

We are sorry to know that you are facing issue with charger of your product 'Redmi 5A (Grey, 32 GB)' with the Order ID: OD112736879447448000.

Please be assured that our concerned team will look into this and will get back to you with an update by July 11, 2018.

Hope this helps.


YODA>> PRICE ADJUSTMENTS

If customers are contacting for Accessory Missing/ Defective/ Damaged for Mobile Category, do NOT issue TOA and follow the below mentioned process:

L1 process:

Capture the below mentioned mandatory details in incident note and assign the case to backend team:

Customers issue (Ex: accessory missing, accessory defective/ damaged etc)
Type of accessory (charger, headphone, data cable, any others)
Amount that is supposed to be given as TOA (as per the TOA grid available on Yoda)


Tagging on SA: Create incident >> Refunds >> Refund Related Issues >> Refund Notification Issues >> Unresolved




29min
Jai Sita Ram
Incident - IN1807072117511027872

It was the gift item to my father and charger was not available in box.Rest is fine.First time it happened from flipkart.


Xiaomi:- 400


Customers issue:- missing
Type of accessory:- charger
Amount that is supposed to be given as TOA: Rs 400/-

charger Missing hence assigning here.. kindly check and do the needful..!

Path Selected Refunds > Refund Related Issues > Refund Notification Issues (change) >> Unresolved

Incident IN1807072117511027872 successfully updated. Resolution deadline is 12 Jul

Hi,

Thanks for writing in.

We are sorry to know that charger of your product 'Redmi Note 5 Pro (Rose Gold, 64 GB)' with the Order ID: OD112754115013255000 was missing.

Please be assured that our concerned team will look into this and will get back to you with an update by July 12, 2018.

Hope this helps.