Notes

Hello, $contacts.name.first.
I was reading your inquiry about your XXXX but rest assured that I will do my best to help you. I do apologize for the inconvenience.

Unfortunately, the billing address provided does not match with the one provided. Can you please check it for me?

May I have your order number and the full billing address of the payment method used to place the order please?

It's been a pleasure assisting you, $contacts.name.first. I am going to disconnect now. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great evening!

I am sorry but I am required to close this chat due to lack of activity, $contacts.name.first. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great evening!

Depending on context: I am doing well too, thank you very much for asking.

In this case, I need to inform you that due to security and privacy purposes, we are not able to access to your Savings Catcher Account, but we have a team of specialists who can. For further assistance with your Savings Catcher eGift Card please contact our Savings catcher team directly at 866-224-1663 and they will be happy to assist you.

Thank you for your patience, $contacts.name.first. I was checking your order details and according to the tracking information, your order was delivered to the store on XXXX; so the best option would be to contact them at XXX to verify if they have it ready for pick up.

Just to verify, were you aware that this item is sold and shipped by our Marketplace Seller “XXXX”?

Since I do not have the option to send a replacement or process a refund for this Marketplace item, and in order to ensure you receive the best support for the items you purchased; I will create an escalation to the marketplace team; they will contact the seller and request them to contact you via email or a phone call within 1 business day.

And if you are not contacted back tomorrow by the end of the day, you can contact us again to offer you further assistance.

Since the Marketplace Seller "XXXXX" has not contacted you to offer further assistance about this missing order, I will escalate this incident to our Customer Resolution Team, so they can reach you by email within 1 business day and offer you further assistance. Rest assured, with this new escalation that I will place, you will be dealing with Walmart instead of the seller.


Since the item dimensions and weight are above the average, I can schedule a Pick Up with Fedex, so they can return the item to us for you. In order to process this request to Fedex, I will need some information. Can you please help me providing me the date that best suits you and verifying the following contact information for the pick up?

Contact Name:
Address:
Email:
Phone Number:

Thank you for your patience, $contacts.name.first. I have issued a request through Fedex to pick up your item. FedEx is scheduled to pick up your package on XxDATExX. Please have the item packaged and ready for pick up by the scheduled pickup date.