Notes

Hi Deepak,

Thanks for writing in.

We understand that you like to buy ‘Insurance’ for your order of ‘Redmi Note 5 (Gold, 32 GB)’.

We’d like to let you know that ‘Damage Protection Services’ are the services that can be bought along with products listed by some of the sellers on Flipkart website, app and Flipkart lite.

The policy can be purchased only with the purchase of the product (You will not be able to purchase these services individually). These services are made available for selected sellers only.

However, you can get in touch with any 3rd party insurance provider about this.

In case of any other query, feel free to contact us and we’ll be happy to assist you.

Hope this helps.



Hi Suman,

Thanks for writing in.

We're sorry to hear that you're still experiencing issue with your ‘Redmi Note 5 Pro (Rose Gold, 64 GB)’ post visit by the service engineer.

Since you've confirmed that you're still experiencing the issue even after the service engineer's visit, we would request you to visit the nearest brand's authorized service center for a detailed diagnosis of the issue.

Here are the details to the brand’s authorized service center.

Regenersis India Pvt Ltd

1st Floor, Trust House, 32A Chittaranjan Avenue Opposite - Jogajog Bhawan Near Chandni Metro Station, Gate No.4 Kolkata,West Bengal 700012

Phone:03340663317

Working hours: 10:30 AM to 07:00 PM, Sunday Closed

The invoice for this product has been attached along with this email. This can be used to avail services at the brand's authorized service centers within the warranty period.

We would like to thank you for your understanding and hope that the issue will be resolved to your satisfaction at the earliest.





Hi,

We are writing to you about the refund for your order of ‘Loffar Back Cover for Motorola Moto G6’.

We’d like to let you know that the seller has refunded Rs.259/- for your order OD112875750017203000 to your SBI Credit Card on July 24, 2018. This will be credited to your account by August 04, 2018, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number 74056638206820539051340. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.
Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

Have a nice day!



Hi Manoj,

Happy to help! A copy of the invoice provided by the seller for your ‘Lenovo K8 Plus (Fine Gold, 32 GB)’ has been attached along with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.



Hi,

Thanks for writing in.

We understand that you want to buy mobile using exchange offer with your ‘Redmi’ phone.

We’d like to let you know that exchange offer is currently available on the selected models listed by the sellers. We request you to kindly check the offer on the product page which you want to buy with exchange offer.

Here are the steps to avail the exchange offer.

- Once you’ve decided which phone to buy, provide details of your old phone in the Exchange Offer form. Offer valid on select devices only.

The IMEI number can be found by dialling *#06# on your phone. You can also find it by removing the battery. It is printed on your phone below the battery slot. You can also find it on your phone's original packaging.

- Before you hit ‘Buy Now’, check with your pincode if the Exchange Offer is available in your location. Exchange is possible in eligible pincodes only.

- Once the Order is placed, the new phone will be shipped. Hand in your old phone, in working condition, to the field executive at the time of delivery.

Please note that only working phones with no physical damage will be eligible for exchange. We also recommend you run the phone functionality test available in the Flipkart App.

Products with the following issues will not be picked up:

Power Issue - Not switching on
Dead pixels, spots, lines or static on any part of the screen/display
Crack on the screen, light emitting from the side of the screen
Crack on the panel, dents in the body, swollen handset and buttons missing
Charging port damaged
Here are few important things to note while choosing the exchange option for a device:

1. Only functional devices without any screen defect are accepted (Dead pixels, spots, lines or static on any part of the screen/display).

2. IMEI will be verified at the time of pickup by the Wishmaster to complete the process

3. Screen locks or iCloud locks should be disabled

To know more information, please click on the below link.

https://www.flipkart.com/pages/prexo-mobile

In case of any other query, feel free to contact us and we’ll be happy to assist you.

Hope this helps.